Posts under ‘Business Ethics’

Greenpeace climate justice activists board and occupy Shell platform en route to major oilfield with message: ‘STOP DRILLING. START PAYING.’

Greenpeace International: 31 Jan 2023

Amsterdam, Netherlands – Greenpeace activists from Argentina, Turkey, the US and the UK have boarded a Shell contracted vessel in the Atlantic Ocean with a banner bearing the message: “Stop Drilling. Start Paying”.

Just two days ahead of Shell’s profits announcement, four Greenpeace International activists boarded the White Marlin vessel at sea north of the Canary Islands in a peaceful protest against the climate devastation around the world caused by Shell and the wider fossil fuel industry, without paying a penny towards loss and damage. read more

THE SUNDAY TIMES

‘Get a grip’ Shell told, as it racks up the most broadband complaints (again)

Extracts from an article by Ellie McDonald published on Sunday 29 Jan 2023 (Page 15)

Shell Energy has been told to “get a grip” after a surge in broadband and landline complaints.

The telecoms regulator Ofcom also said it was monitoring the firm’s performance because its complaints volume remains far higher than its rivals.

Shell Energy, which started providing broadband in 2016, had 27 complaints per 100,000 broadband customers between July and September 2022 and 20 complaints per 100,000 landline customers. It was also the worst in the previous three months, when it received 31 and 23 complaints per 100,000 customers respectively.

Shell Energy Broadband said: “Ofcom’s table reflects our position up to six months ago. Since then we have invested heavily and made big strides in our processes.

We’re confident that these will be reflected when Ofcom releases its results for the current period.” read more

EXPRESS

‘Record’ profits likely to spark renewed calls for windfall taxes

Energy giant Shell is set to announce record annual net profits of more than £32.3billion at its results on Thursday, on the back of high gas and oil prices.

By GEOFF HO: 22:01, Sat, Jan 28, 2023 | UPDATED: 22:31, Sat, Jan 28, 2023

The bumper profits expected from Britain’s oil majors is likely to spark renewed calls for windfall taxes.

Howard Cox, founder of campaign group FairFuelUK, said action is needed from the Government to stop oil groups “ripping off motorists” and adding to the cost-of-living crisis.

He added: “In a time of huge inflation, striving so hard in order to fill up your essential car, van, or truck at a Shell garage, you can be comforted you have helped double this global oil
giant’s already mega profits.

“It is even more sickening that forecourts like Costco can sell petrol and diesel so much cheaper, 10p to 20p per litre less than Shell. read more

NL TIMES

After winning lawsuit against Shell: Milieudefensie announces new climate case

Sunday 29 Jan 2023

After the case against Shell in 2021, Dutch climate organization Milieudefensie will start a new climate case against a company that emits a lot of greenhouse gasses at the end of this year, without naming the company involved. This was announced by the director of Milieudefensie, Donald Pols, on Sunday morning in the NPO Radio 1 program Vroege Vogels. Which company it is, he could not yet say. read more

25 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely appalling service…

Absolutely appalling customer service from untrained, incompetent staff.
Having made multiple requests over an eight month period, for a new smart meter due to mine not working, they finally installed a new meter which also does not work. I’ve received conflicting information as to next steps and they have little interest in fixing this.
They take out their own choice of direct debit each month, in spite of me setting this to a higher amount via their website.
I have wasted many hours in trying to resolve this, all to no avail. I will now charge to any other provider. None could be as awful as Shell. DO NOT CHOOSE SHELL ENERGY read more

OILPRICE.COM

Netherlands To Shut Down Europe’s Largest Gas Field

By Irina Slav – Jan 23, 2023, 7:30 AM CST

The Dutch government plans to close the Groningen gas field this year despite Europe’s precarious supply position. Groningen is the largest gas field in Europe.

The field is dangerous, a government official from the Hague told the Financial Times, and the government has no plans to boost production from it.

“We won’t open up more because of the safety issues,” Hans Vijbrief told the FT. “It is politically totally unviable. But apart from that, I’m not going to do it because it means that you increase the chances of earthquakes, which I don’t want to be responsible for.” read more

Avoid at All Costs .. .Shell Broadband is Rubbish …

From a Shell Energy Broadband Review recently posted on broadband.co.uk

Reviewer J petrie: Location Belfast: Date 2022-12-31

Comments

Absolute Garbage .. Internet Kept Dropping Out etc so I changed Provider … Shell asked me to return Router or I would be charged £35 … I Then returned The Router ( at my own expense BTW ) Recorded Delivery, but Shell are Still Trying to Take £35 from me .. Emails Text messages etc .. Now They Have put a Debt Collection Agency Mil Collections onto me To Try and Get The Money .. Also have Blacklisted me on credit File . This after a month or so from leaving Them … Well They have no chance of ever Getting The £35 … They Can Suck The Back of Them … Avoid at All Costs .. Shell Broadband is Rubbish … read more

theguardian.com/uk

Shell to spend $450m on carbon offsetting as fears grow that credits may be worthless

The fossil fuel firm Shell has set aside more than $450m (£367m) to invest in carbon offsetting projects, and plans to spend the equivalent of half the current market for nature offsets every year, the Guardian can reveal.

But a joint investigation by the Guardian, Die Zeit and Source Material into Verra, the world’s leading carbon standard for the rapidly growing $2bn voluntary offsets market, has found, based on analysis of a significant percentage of the projects, that more than 90% of their rainforest offset credits – among the most commonly used by companies – are likely to be “phantom credits” and do not represent genuine carbon reductions. read more

RIGZONE

Prelude FLNG Loads Out First Cargo Since Fire

by Bojan Lepic| Rigzone Staff| Wednesday, January 18, 2023

Even though Shell has not confirmed any restart on its massive Prelude FLNG, Reuters reported that the Methane Becki Anne LNG tanker has begun loading.

The Methane Becki Anne was the first LNG tanker to berth at Shell’s Prelude floating LNG site off Western Australia since it was shut down after a fire.

According to Reuters, the LNG carrier vessel berthed at the Prelude plant on January 17, Refinitiv ship-tracking data showed. Refinitiv’s data also showed that LNG has already begun loading. read more

One of the worst Internet connections I ever had. Service level is at the absolute minimum. Hope they go bankrupt!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer S.b: Location Scottish borders: Date 2022-12-30

Comments

Utterly useless. Worst internet provider I have ever experienced. And I use the term provider in the loosest sense of the term, as they provide very little. Signed up to 70mbps deal which promises a minimum of 40 at any time. Here’s what I get: download on Steam or blizzard servers, on an ethernet cable connected desktop, plugged directly to the router, 1mbps download speed. Absolute peak connection speed I have seen on anything, was on the PS4 speed test, max 3.5 Mbps. You can forget gaming with shell internet. I drop out completely at least once an hour. You can barely browse the internet. Forget online auctions, you wont stay connected long enough. What they are delivering isn’t even 5% of what was promised. Utter shambles. Do not use. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Caroline Deakin: Location South West: Date 2022-12-18

Comments

Unbelievably bad. Have spoken to 7 different Shell, so called ‘customer advices, people. They have been polite but obviously make it up as they go along. They pretend they are referring to my notes but have no record of anything. Have waited ,in 2 whole days for engineers I was told would come, either AM or PM and would text me to confirm time. They didn’t come or text. I am being charged for a service I am not receiving. I have wasted hours phoning or waiting for Open Reach. I am under contract and want terminate but apparently can’t, or have to pay a severence fee. That is so wrong. Can Shell do this, arn’t they regulated. Are they as bad as energy providers as they are at telecoms? read more

12 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely disgusting service 8 calls…

Absolutely disgusting service 8 calls to them not even 1 reply 14 emails an absolute joke of a company they took over my account from the post office and it’s probably the worst company I’ve ever dealt with avoid at all costs

Time for legal action?

Electricity Spend data still not supported on the App after Shell installed ‘smart’ meters they knew didn’t work back in April 2022. Still no fix and no word of when this will be fixed. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Juan Ferrai: Location Sunderland: Date 2022-12-16

Comments

Do not use this company originally with the Post Office but went with Shell when they took over. Broadband speed was way to slow and unreliable. Customer service is a joke and finally moved supplier. Asked to return ancient router or would be charged £35. Returned Router with letter and proof of postage. 2 month later and various phone calls to tell them the router had been returned they still wanted the £35 paid . They then forwarded the disputed debt to MIL debt collection agency without notice. Avoid with a barge pole a horrible company read more

8 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful service

Terrible customer service, WiFi has been working intermittently, I have been ringing up asking for this to be fixed, which was finally done after Christmas. I was cut off twice on the phone.

Avoid Shell Energy for Bradband

Ordered broadband from shell in December with a go live date of 20th December. After 16 days still no broadband and customer service can not give me a date when the broadband will be working. Avoid. read more

“Takes hours and hours to get through to rude and unapologetic staff. Promises to solve the problem are false. Staff have no idea what’s going on.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John: Location Leicester: Date 2022-12-12

Comments

No problems when with the Post Office but now continual problems with Shell broadband speed and its continuity. I’m supposed to receive a speed between 35 Mbs and 45 Mbs. I get as low as 11 Mbs. I complain for which one has to wait around 30 mins for someone to answer the phone. I’m told that I must give 3 possible days when an engineer needs to visit but be prepared to be charged if I’m not at home but for which there is no reciprocal arrangement if the engineer doesn’t turn up, which has happened to me. In fact the problem can be solved without an engineer’s visit and this can be undertaken remotely. Then my speed is restored to around 36 Mbs (min for me should be 35) after which it is slowly decreased until I have to complain again. It seems like I’m being robbed of the service I pay for. As it can be quickly reset I believe that it is my ISP who is throttling my speed. Broken contract – new provider here I come. read more

“Got shell wifi 2 weeks ago and have just constantly had problem after problem, no box delivered, slow speeds, no answer when calling customer service. Just all round terrible.”: “Read the reviews and go else ware.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Sylvi: Location Todmorden: Date 2022-12-03

Comments

I would give zero stars if I could. The customer service is crap. I’ve had no broadband for 6 days. Told internal fault by 3 people over more than 3 hrs I was on phone. They booked engineer who didn’t turn up. Phoned them and told external fault and would update me in 2 hrs..of course not heard from them then when asked was told they dont work weekends so God knows if they’ll ever fix it. Opened complaint heard nothing. As soon as they fix it …if ever I will change provider. These are the worst. Time wasting useless liars that are completely incompetent read more

30 Dec 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with, they don’t communicate properly, their online systems aren’t managed properly you can’t access your accounts or even set up an account, the customer service team transfer to wrong department multiple times because they couldn’t be bothered to deal with the query. Rang 3 weeks ago to let them know we moved into a property and update all the details, all the meter readings were given and I rang back today and they have no recollection or any details of anything. Unprofessional uneducated staff throughout the company. read more

Large-scale polluter Shell loses legal battle

The Guardian: Isabella Kaminski: Thu 29 Dec 2022 12.00 GMT

Between 2004 and 2007, the villages of Oruma, Goi and Ikot Ada Udo in Nigeria were polluted with oil from infrastructure built by Royal Dutch Shell. More than 15 years later, in late December, the company finally agreed to pay four farmers and their communities €15m in compensation and install a leak detection system after a court in the Netherlands ruled that Shell’s Nigerian subsidiary was liable and the parent company had a duty of care. read more

“Appalling!! Was with post office, brilliant but they sold out to Shell. Wish I had left then. Just moved home and as stuck on contract decided to stay with Shell, huge mistake!!!  No Internet, no service at all. Complete shambles of a company. Avoid at all costs. Complaints are totally ignored. Rude staff on phone and emails ignored. Government should pull plug on them as Broadband provider.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter H: Location Windsor: Date 2022-11-28 read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer julian111: Location London: Date 2022-11-25

Comments

Appalling customer service, they cancelled my broadband by mistake and I had to call them to fix it, no communication, no apologies, nothing. Long wait times on the phone, incompetent staff to say the least, will never use their services again.

Reviewer Joyce: Location Southeast London: Date 2022-11-24

Comments

Disgusting provider, really need to stick to fuel

Had my broadband with them for over eight months read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Richard: Location Nottingham: Date 2022-11-21

Comments

Awful experience, unreliable slow broadband. Speed was ok at the beginning but got progressively slower. I complained and the speed improved then got even slower than before to the point of being unusable. Couldn’t wait to leave. After six weeks of not being asked to return the router I binned it then two months after termination I was asked to return the router and it would cost £35 if i didn’t. read more

“We have questions to answer” about single-use plastic waste, reveal internal emails from Shell

24 Dec 2022

Shell is under scrutiny as a result of internal emails put into the public domain relating to the controversial Shell Petrochemicals Complex situated along the Ohio River in Beaver County, Pennsylvania.

Extract from a related article 

The multi-billion-dollar Shell facility was fully operational in November after years of construction and has already been charged by state environmental agencies for exceeding the annual limit for volatile organic compounds that create lung-damaging smog. Among the documents, released on December 9, was an email correspondence within Shell’s communications team. read more

BBC News

Shell to pay $16m to Nigerian farmers over oil damage

23 Dec 2022

Shell has agreed to pay $16m (£13m) to four Nigerian farmers and their communities to compensate for damage allegedly caused by pollution coming from leaks in its oil pipelines.

The sum was agreed in negotiations between the oil company and campaign group Friends of the Earth.

But it is being given on the basis of “no admission of liability”, a joint statement says.

Nigeria’s oil industry has been a major source of environmental damage. read more

REUTERS

Shell to pay 15 mln euros in settlement over Nigerian oil spills

December 23, 20229:31 AM GM

AMSTERDAM, Dec 23 (Reuters) – Shell (SHEL.L) will pay 15 million euros ($15.9 million) to communities in Nigeria that were affected by multiple oil pipeline leaks in the Niger Delta, the oil company on Friday said in a joint statement with the Dutch division of Friends of the Earth.

The compensation is the result of a Dutch court case brought by Friends of the Earth, in which Shell’s Nigerian subsidiary last year was found to be responsible for the oil spills and was ordered to pay for damages to farmers. read more

21 Dec 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Con Artists – Avoid!

Avoid Shell Energy! They are an appallingly bad company. They took over as our energy supplier over a year ago and still haven’t refunded the money they owe us (i expect this is the case for many of their other customers). They couldn’t care less about their customers, rude and unhelpful customer services staff (when you eventually do get through) We’ve wasted hours and hours of our time chasing the money they owe us only to be fobbed off every time, absolutely terrible, avoid at all costs, there are plenty of other energy suppliers available, see all the other bad reviews online of Shell and you will see that this is not an isolated instance! Disgusting behaviour from a company that made £10 billion in profits in the last quarter alone but refuses to refund £300 that they owe. It’s incredible that companies like this are allowed to get away with it. read more

Appalling service in every respect, forget any help from customer service. I would highly recommend to stay away. I will never return to Shell.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Bayley: Location Hyde: Date 2022-11-21

Comments

Never answer, over charge every month , now ive cancelled paid 300 in cancellation fees and sent the router off now they are still asking for money and got the cheek to put it on my credit file

Reviewer Colin: Location BECK ROW: Date 2022-11-21 read more

17 Dec 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Trying to cancel my order of broadband…

Trying to cancel my order of broadband in my new place after months of having no Internet in my old place from them. I am calling in my cool off period and they hang up everytime I try to answer the phone or worse still after waiting on hold for 30+ minutes on hold after hearing I want to cancel my order. Terrible company. Terrible customer service. Avoid avoid avoid

Poor broadband, poor customer service

£18.99 for guaranteed 10Mb broadband, actual broadband speed maxes out at 5Mb, is usually 2Mb, lots of deals for new customers, disinterested customer support aren’t interested in fixing their broken infrastructure or offering the same deals to existing customers, so I’m off to plusnet, slightly cheaper and guaranteed 19.7Mb….. read more

AVOID at all costs not just monetary but for your sanity!!!!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Alan: Location Doncaster: Date 2022-11-18

Comments

New contract for my 90 year old mother who has dementia and severe memory issues. Broadband was installed for the sole purpose of setting up internal monitoring in her flat so family members could ensure she was safe and well. Decided on a Shell package with home phone and broadband as listed on the MSE website back in August 22. This has honestly been my worst decision ever and would strongly advise anyone NOT to go with Shell, especially as their “customer service” is absolutely diabolical. Ironically my problem lies with the phone line as the broadband has(so far) been working satisfactorily. From the point of activation the phone line ceased to operate. Outgoing calls cut out after entering 3 digits, incoming calls didn’t ring on the handset. There then followed 3 months of infuriating and lengthy holds to Shell customer services plus a multitude of complaint emails with various agents suggesting frankly ridiculous solutions. All that was needed was to get an engineer out to the exchange/green cabinet and check the wiring. Two booked engineer visits went by with no one turning up. When I complained after the last no-show the agent decided to book a further appointment and classify my mother as a “vulnerable” customer. This engineer actually turned up, called me from the now working land line and advised that the wiring in the cabinet was not connected to my mother’s landline. This 5 minute fix took three months to happen. Case closed but no apology or credit for lack of landline. However, have now received bill for two engineer call outs at £60 each, one of which was a no-show. Don’t think we’ll be paying these as problem was outside the home. Shell, stay well clear. read more

Information of interest to Shell Corporate Security managers in particular and Shell staff generally. 

Supplied by an insider.

Shater’s case against Shell is far from over.

In fact, once his case was assigned to a fierce conservative Republican appointed Texas judge, Shater’s attorneys started working on other judicial avenues. That judge, Andrew Hanen, is a fierce Republican appointed conservative with bizarre anti-immigrant policies. He is also known as the DACA judge – ruling against DACA immigrants throwing the lives of more than 600,000 people in the US into tumult.  The Texas Appeals Court that ruled against Shater is even more conservative with a number of Trump appointees. Discrimination cases were at their lowest level under the Trump administration. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer M white: Location Bexleyheath: Date 2022-11-18

Comments

INEPT is all I can say about this shoddy company- turned my 86 year old mothers phone off since 10/11/22 still today no service – she has pay as you go mobile has used all her credit trying to call them. I have been on hold for over an hour being passed from one imbecile to another TOTAL DISGUSTING CON MERCHANTS _ ROBBING ELDERLY PEOPLE- SHOULD NOT BE N BUSINESS – SHAME ON ALL OF YOU USLESS IDIOTS!!!!! read more

Feel free to draw your own conclusions from my nightmare experience.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer james guthrie: Location dunfermline: Date 2022-11-15

Comments

appalling service if your looking for broadband DO NOT GO WITH SHELL, look elsewhere, shocking customer service, broadband signal is terrible constantly disconnects, speed is nowhere near what it is supposed to be, constantly disconnects worst broadband service i have ever had

Reviewer Stephen: Location Manchester: Date 2022-11-15 read more

28 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely abysmal shocking customer…

Absolutely abysmal shocking customer service. They just keep moving the goal post, no response to your complaint. As a vulnerable person they have no concern whatsoever for you. I contacted Shell in June and the complaint is still unresolved. If you try to call them you just wait for hours and get knowhere, waiting to get this complaint resolved and then I can leave this appalling company. All the profits they make but they treat people like animals. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris: Location Hertfordshire: Date 2022-11-15

Comments

Please, everybody, take the time to report this company to the communications ombudsman(I am) They are an utter shambles. I’ve tried contacting them for over 3 weeks now without success. I’m not bothering with them anymore. Leave and go somewhere else. Any other provider has to be better than this shower.

Reviewer Karen: Location Ashford. Kent: Date 2022-11-14 read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Glowingbloke: Location Bury st edmunds, suffolk: Date 2022-11-14

Comments

My internet connection was absolutely appalling, it kept disconnecting from the internet to the point that after *many* phonecalls to Shell they sent out an engineer. The best he could do was to make a second frequency available to connect to and that kept dropping off too! Do *not* go with shell if you want a good internet connection!

Reviewer Michael: Location Southampton: Date 2022-11-13 read more

Would leave zero stars for Shell Broadband if possible

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Taungi: Location Eastbourne: Date 2022-11-09

Comments

The work service I have ever had in my life. I was sent a broadband that didn’t work. I phoned Shell and informed them . I then sent the broadband back and for the last 7 months they’ve been harassing me saying I owe them £350 for a service I never used and a service I sent back. It is now starting to affect my mental. I can’t handle the threats anymore, I have called them to try and resolve the matter but nothing seems to be getting down about it. I would not recommend this company at all. My life has been a living hell read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Michael: Location Southampton: Date 2022-11-08

Comments

Terrible service. Slow internet. Impossible to contact support, very difficult to cancel (even out of contract). Avoid.

Reviewer Ken: Location Stourbridge: Date 2022-11-07

Comments

How on earth this outfit calls itself a utility company is beyond me. Honestly I could write a book! Incompetent doesn’t come close. I would advise everyone to keep well clear of these idiots read more

“The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Useless”: “total waste of time, should not be allowed to trade.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John barker: Location Glouster: Date 2022-10-28

Comments

The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Useless read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer steve lewis: Location ammanford: Date 2022-10-27

Comments

absolute shocking service call centres always long wait times broadband is useless and when you do finally get to speak to someone in customer service the attitude is shocking keep clear at all cost these reviews are genuine by everyone

Reviewer Michael McAtominey: Location North East: Date 2022-10-27

Comments

I am sending this review on behalf of my Father in Law WHO is 90 YEARS OF AGE, he has never had broadband in all his long life, he had a post office phone which was ta k over by shell, he decided to have his phone removed as he never used it, shell are now sending him threatening letters demanding that he must return their router ( which he never had) now they are saying that they will remove £35 from his account (ILLEGAL) because he hasn’t returned this item that he has never had. We have rang them 3 times and they AGREE that they have never supplied broadband to his property, but yet these threating letters STILL turn up. What a disgusting company and if they carry on in this matter we shall not hesitate to SUE them. read more

REUTERS

Court rejects Nigeria’s compensation request against Eni, Shell

By Alfredo Faieta and Francesca Landini: November 11, 2022

MILAN, Nov 11 (Reuters) – An appeals court in Milan on Friday rejected Nigeria’s $1.092 billion compensation request against Italian energy group Eni SpA (ENI.MI) and Shell Plc (SHEL.L) in civil proceedings relating to a $1.3 billion oilfield deal.

The decision was read out in court.

In July prosecutors had dropped related criminal proceedings, clearing Eni and Shell, as well as managers including Eni Chief Executive Claudio Descalzi, in one of the oil industry’s biggest alleged corruption cases. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jannie Adams, Location Romford: Date 2022-10-24

Comments

Broadband reliability is nonexistent. lose the signal about 50 times a day. will phone these arseholes tomorrow and cancel my dealings with them. I am sure they won’t miss me but I am sure there are probably thousands of people who think like me.

Reviewer Graham L: Location Coventry: Date 2022-10-24

Comments

This bunch of incompetent, inept idiots took over my fathers broadband from the Post Office. Due to illness in July I cancelled his contract and was told that 13 days of his monthly fee would be reimbursed STILL NOT RECEIVED. A month later they reopened his account and took £40, raised the issue with them, guess what STILL NO REFUND. On 4 occasions I have requested a returns label to send their router back, guess what NO RETURNS LABEL SENT. They have now charged £35 for the router, which I couldn’t return as they do not have the capacity to do something as simple as send out a returns label. Look for a bunch of incompetent cowboys to provide your broad back, they’ll still be better than Shell. read more

The Telegraph

Shell handed £90m by taxpayers to cut energy bills under price guarantee

The payments are one part of a major Government package to shield households

By Rachel Millard 9 November 2022 

Shell has been handed £90m of taxpayer cash under the Government’s scheme to help families with surging energy bills.

The oil and gas giant’s UK household supply division received £90,141,141 from the Government in October, according to official figures.

All suppliers are being sent cash by the Government each month so they can shave £400 off customers’ bills in instalments between now and March. read more

REUTERS

Nigerian widows end their case in the Netherlands against Shell

AMSTERDAM (Reuters) – A group of four widows who had sought to hold Shell liable for damages in the Netherlands after their anti-oil activist husbands were executed by the Nigerian government in 1995 have cancelled further legal proceedings, their lawyer said on Monday.

“Obviously this is not without disappointment and frustration,” said lawyer Channa Samkalden in statement announcing that the widows have cancelled an appeal launched after the Hague District Court rejected their case earlier this year. read more

“I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Nusrat: Location Manchester: Date 2022-10-24

Comments

I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up

Reviewer Ali: Location Gloucester: Date 2022-10-22 read more

I have tried more times than I can remember to reach Shell Energy Broadband. I cannot reach anyone…

4 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

No response after a super human effort to reach Shell Energy broadband

I have tried more times than I can remember to reach Shell Energy Broadband. I cannot reach anyone and have emailed, completed forms and phoned many times but remains unanswered. @Currys – you should not be recommending broadband providers whose service is this poor. Please help! read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Clare Watson: Location Loughborough: Date 2022-10-19

Comments

DONT GO WITH SHELL – it should have zero stars. A series of looping automated online systems and a call back system that was designed to call me and instantly hang up meant it was almost impossible for me to get through to make a complaint. When I did I found out that Shell Customer Services is outsourced to a company or companies with employees in other countries who have no interest at all in Shell’s reputation or indeed providing a service to their customers. I was given a series of contradictory instructions re returning a router which I had done using the original label provided when I joined 3 years ago. I suspect that the address on the labels then has now changed – whatever I was charged for a router anyway because it supposedly failed to arrive. Four weeks had lapsed and by this time I had lost the proof of sending. To actually send that proof now would be extremely difficult since as above the looping system is designed to make it impossible to fill the boxes to enable you to submit a communication. NIGHTMARE read more

BBC NEWS

Shell pays no UK windfall tax despite profits jump

By Michael Race: Business reporter, BBC News: 27 Oct 2022

Shell has reported its second highest quarterly profit on record but it has not paid the UK’s windfall tax on energy firms.

The energy giant said global profits reached $9.5bn (£8.2bn) between July and September, compared to $4.2bn during the same period last year.

However, Shell said that because it had made large investments in the UK, it meant it had made no profit here.

It also does not expect to start paying windfall taxes until early next year.

The Energy Price Levy – or windfall tax – on the profits of energy firms was announced by Rishi Sunak in May, when he was chancellor. At the time he said it would raise £5bn in its first year. read more

The Telegraph

Shell in talks with Government as ministers consider new windfall tax

Oil and gas giant did not pay any tax in Britain, despite an existing windfall scheme

By Rachel Millard: 27 October 2022 • 5:48pm

Shell is in talks with the Government as ministers consider a fresh windfall tax on oil and gas companies to help fill a £35bn black hole in the public finances.

Ben van Buerden, chief executive of the oil and gas giant, said he accepted the case for higher taxes after the industry was boosted by surging fossil fuel prices following Vladimir Putin’s invasion of Ukraine. read more

Malabu Oil Scandal

October 18, 2022

The Organisation for Economic Co-Operation and Development (OECD) has strongly condemned Italy for recent judgments that now place Italy at odds with the OECD’s Anti-Bribery Convention.

An Italian court sitting in Milan had a few months ago acquitted energy companies, Eni and Royal Dutch Shell along with a series of past and present managers, including Eni Chief Executive, Claudio Descalzi in one of the oil industry’s biggest corruption scandals.

The trial judge held that the companies and defendants had been discharged as there was no case to answer.

Italian prosecutors had alleged corruption in the deal while campaigners said the Federal Government of Nigeria was short-changed in the deal. They said $1.1 billion of the purchase price was siphoned off to politicians and middlemen, including the then Minister of Petroleum, Dan Etete.

They also called for Eni and Shell to be fined and for a number of past and present managers from both companies, including Descalzi, to be jailed.

The defendants all denied any wrongdoing. They said the purchase price for OPL 245 was paid into a Nigerian government account and subsequent transfers were beyond their control. read more

The Guardian

Shell chief: governments may need to tax energy firms more to help the poor

Ben van Beurden also warns against EU moves to cap price of gas and electricity to protect consumers

Alex Lawson Energy correspondent: Tue 4 Oct 2022 12.35 BST: Last modified on Tue 4 Oct 2022 12.48 BST

The chief executive of Shell has said governments may need to tax energy companies further to fund efforts to protect the “poorest” people from soaring bills.

Ben van Beurden, the outgoing boss of the oil and gas company, told an energy conference in London: “One way or another there needs to be government intervention. Protecting the poorest, that probably may then mean that governments need to tax people in this room to pay for it.

“I think we just have to accept as a society – it can be done smartly and not so smartly. There is a discussion to be had about it but I think it’s inevitable.” read more

skynews

Shell Energy pays out more than £500,000 for price cap overcharging

Industry regulator Ofgem says the supplier will refund and compensate 11,275 prepayment customers as well as pay into a fund to support vulnerable people for the breach, noting the hardship faced by consumers as energy prices surge.

Thursday 25 August 2022 10:29, UK

Shell Energy is to pay out more than half a million pounds for overcharging thousands of households above the permitted price cap.

Industry regulator Ofgem said the supplier would refund and compensate 11,275 prepayment customers as well as pay into a fund to support vulnerable people. read more