THE SUNDAY TIMES

‘Get a grip’ Shell told, as it racks up the most broadband complaints (again)

Extracts from an article by Ellie McDonald published on Sunday 29 Jan 2023 (Page 15)

Shell Energy has been told to “get a grip” after a surge in broadband and landline complaints.

The telecoms regulator Ofcom also said it was monitoring the firm’s performance because its complaints volume remains far higher than its rivals.

Shell Energy, which started providing broadband in 2016, had 27 complaints per 100,000 broadband customers between July and September 2022 and 20 complaints per 100,000 landline customers. It was also the worst in the previous three months, when it received 31 and 23 complaints per 100,000 customers respectively.

Shell Energy Broadband said: “Ofcom’s table reflects our position up to six months ago. Since then we have invested heavily and made big strides in our processes.

We’re confident that these will be reflected when Ofcom releases its results for the current period.” read more

Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working.

30 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Never under any circumstances get…

Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working. They’ve tried their best to resolve complaints, but the inconvenience they’ve caused will not be resolved easily. I could forgive that if my broadband at least works, but due to a technical issue, it has still not been done. They expect it wont be working for a total of 3 months after my order date. Additionally, the customer website never works, meaning I can’t check any of my payment details or other information. Never use this company’s broadband. read more

Shell Energy is the most complained about broadband firm again

Written by Andrew Wooden

Shell Energy continued to attract the most broadband and landline complaints to Ofcom in Q3 2022, while BT Mobile, Virgin Mobile and iD Mobile were the most complained-about mobile operators.

As it has for the last few quarters, Shell Energy has topped Ofcom’s rankings of complaints it received in the category of broadband and landline. Complaints were mainly around faults and service issues, while landline customers were chiefly unhappy with how complaints were handled. read more

Ofcom tells Shell Energy to ‘get a grip’ on broadband and landline complaints

Josie Clarke, PA Consumer Affairs Correspondent

Thu, 26 January 2023 at 11:06 am GMT

UK News: Ofcom has urged Shell Energy to “get a grip” on broadband and landline complaints after the firm attracted significantly higher volumes than other providers.

BT Mobile, Virgin Mobile and iD Mobile are the most complained-about mobile operators, according to the regulator’s latest figures.

Ofcom said it is monitoring Shell’s performance closely.

The regulator said: “We have been engaging with the provider and urged it to get a grip on identifying and addressing the root causes of these issues.

“As always, should we identify specific concerns with how our rules are being followed, we will consider whether it is appropriate to take formal action.”

Virgin Media continued to generate the most pay TV complaints, Ofcom said.

Overall, the volume of complaints between July and September were broadly in line with the previous three months.

Sky had the fewest pay TV and broadband complaints, while EE joined Sky as the least complained-about landline providers. read more

The Guardian

Shell puts 2,000 UK jobs at risk with review of Shell Energy retail division

Alex Lawson Energy Correspondent: Thu 26 Jan 2023

Shell has put more than 2,000 jobs in the UK at risk after launching a “strategic review” of its domestic energy and telecoms supply division.

The oil and gas supermajor said on Thursday that it had told staff in Shell Energy, which has operations in the UK, the Netherlands and Germany, that it has begun analysis of future options for the business, which could include exiting the sectors.

The UK business, which is headquartered just outside Coventry, has 1.4 million energy customers and about 500,000 broadband users.

The company said it had made the decision against the backdrop of a strategy which includes “continually exploring options to maximise the value of our portfolio and address performance in tough market conditions”.

First Utility and rebranding the business to Shell Energy Retail the following year. It took over the Post Office’s broadband customers in 2021 and now offers broadband at varying speeds across three tariffs. read more

OILPRICE.COM

Shell Wants To Bail On Energy Retail Businesses Due To “Tough Market Conditions”

By Julianne Geiger – Jan 26, 2023, 3:30 PM CST

Shell is looking to bail on its energy retail business across multiple countries amid “tough market conditions,” the company said on Thursday.

The tough market conditions likely refer to higher wholesale prices across Europe that have plagued many retailers, as well as price-capping measures instituted by governments to keep consumers from having to pay exorbitant energy bills.

Shell said on Thursday that it had commenced a review of its retail business in Britain, Norway, and Germany and that the process could take months.

Of the three businesses, Shell’s retail operations in the UK, Shell Energy Retail, is the biggest, boasting 1.4 million customers.

But while it has pegged its European retail arms to stand before the firing squad, Shell’s 2022 annual profit is expected to come in at more than $30 billion, Reuters said, as high oil and gas prices have helped the business improve its overall performance.

Shell sunk $1.5 billion in cash and credit into its British energy retail business last year in order to help with volatile prices and the tough market conditions in the retail segment as natural gas supplies ran short. While Shell managed to survive the last couple of years, other British retailers such as Bulb declared bankruptcy after multiple British power suppliers failed to hedge their future costs back when the getting was good. The cost to taxpayers—billions. read more

The Telegraph

Shell considering selling UK energy supply business

By Matt Oliver: 26 January 2023 • 5:16pm

Shell is considering selling its UK energy supply business after injecting £1.2bn into the loss-making division to help it cope with rocketing gas and electricity prices.

The company on Thursday said it had launched a strategic review of the business, which supplies 1.4m British households and also operates in the Netherlands and Germany.

It raises the prospect of the unit being sold just six years after Shell first moved into the UK household supply sector. read more

BBC NEWS: Job risk as Shell considers quitting energy market

BBC NEWS 27 JAN 2023

Up to 2,000 UK jobs are at risk at Shell Energy after it announced it was considering quitting the energy sector.

The firm said it was conducting a “strategic review” to its operations in the UK, Netherlands and Germany amid “tough market conditions”.

The Coventry-based company provides energy to 1.4 million homes in the UK and broadband to around 500,000 people.

A spokesperson said: “No decisions have yet been taken on the way forward” and added the review could take months. read more

Shell plans strategic review of energy supply business which employs 2,000 in UK

August Graham, PA Business Reporter

Thu, 26 January 2023 at 5:10 pm GMT 

Oil giant Shell has raised questions about the future of its energy supply business which employs thousands of people in the UK as companies continue to struggle in a tough market.

Shell said it will launch a “strategic review” of Shell Energy, including its operations in the UK, the Netherlands and Germany.

Launched in 2008 as First Utility and bought a decade later by the oil major, Shell Energy employs around 2,000 people in the UK.

It supplies energy to around 1.4 million homes across the country and broadband to around half a million customers.

It was not clear what options are being looked at by Shell for the unit. Companies who put their business units up for review often sell or restructure them, but sometimes keep them unchanged.

“No decisions have yet been taken on the way forward and our priority remains to ensure our customers in those countries continue to receive a reliable and affordable energy supply, and to provide support for customers who are struggling with the cost of energy and wider cost-of-living pressures,” Shell said on Thursday. read more

Shell to Review Household Energy Businesses in UK, Netherlands, Germany

DOW JONES NEWSWIRES

Published: Jan. 27, 2023 at 5:25 a.m. ET

By Elena Vardon

Shell PLC on Thursday said it is starting a strategic review of its home energy retail business in the U.K., the Netherlands and Germany, but stressed that no decisions have yet been made.

The London-based energy giant said that the review is likely to take a number of months, adding that the wholesale and B2B energy supply businesses aren’t part of this review.

It didn’t say whether any jobs would be affected by the decision, but confirmed that Shell Energy Retail Ltd. currently employs around 2,000 people.

Shell said that the review is part of its ‘power progress’ strategy which includes exploring options to address performance in tough market conditions and maximize the value of its portfolio.

The company’s priority remains to ensure customers in those countries continue to receive their energy supply, and to provide support for those who are struggling with the cost of energy and wider cost-of-living pressures, it said. read more

BBC News

Man hit with £29k Shell Energy bill after supplier error

24 Jan 2023

A man has been hit with a £29,000 energy bill following a mistake by his supplier.

Patrick Collins, from Henley, Oxfordshire, said attempts to resolve the problem with Shell Energy had so far failed.

The bill was his first from the firm after his previous supplier, Green Energy, went bust in 2021.

After being contacted by the BBC, Shell Energy said it accepted Mr Collins did not owe £29,000.

It added it was working to rectify the problem. read more

Climate activists across world raise funds for the court case against Shell

Friends of the Earth Netherlands: 20/01/2023 | 16:25 PM

In 2021, thousands of Dutch citizens took one of the largest carbon emitters in the world to court and won. Together with Friends of the Earth Netherlands (Milieudefensie) they won a historic court case against Royal Dutch Shell, the parent company of Shell Group, forcing the company to take climate action.

The judge ruled that Shell’s current climate policy would contribute to a level of climate change that would be so dangerous that it would impose a threat to human rights. read more

proactiveinvestors.co.uk

Shell and SSE worst for energy customer satisfaction, says Which?

Jai Singh: 13:15 Fri 20 Jan 2023

SSE Energy Services and Shell are among the lowest-rated energy suppliers, according to a Which? survey.

Surveying more than 10,000 customers and covering 16 suppliers in Great Britain last October, the consumer choice researcher ranked Shell and SSE jointly next to the bottom in its assessment score.

FULL ARTICLE

theguardian.com/uk

Shell to spend $450m on carbon offsetting as fears grow that credits may be worthless

The fossil fuel firm Shell has set aside more than $450m (£367m) to invest in carbon offsetting projects, and plans to spend the equivalent of half the current market for nature offsets every year, the Guardian can reveal.

But a joint investigation by the Guardian, Die Zeit and Source Material into Verra, the world’s leading carbon standard for the rapidly growing $2bn voluntary offsets market, has found, based on analysis of a significant percentage of the projects, that more than 90% of their rainforest offset credits – among the most commonly used by companies – are likely to be “phantom credits” and do not represent genuine carbon reductions. read more

20 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful Company AVOID!!!

Awful Company! I was with Shell Energy for nearly 3 years and nothing but hassle. Terrible customer service! Seem to get no reply! Ended up getting a whopping great bill (due to not resolving the issue as no one would respond to my emails or answer my questions on the phone) I am struggling to pay this bill as its quite big so went through stepchange and even through stepchange shell play up all the time. Now asking for full balance to be paid by March. Joke of a company. You will certainly not be seeing me ever again! I am now with Eon and they are great! read more

“If you value your hard earned cash, time and sanity please avoid Shell Broadband, their hardware is shoddy at best, they clearly don’t value the customer and their service is absolute garbage. AVOID AVOID AVOID”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Donna: Location Lancashire: Date 2022-12-21

Comments

My service with shell went live on the 1st Nov 22, a few drop outs of service occasionally, but nothing major, it did not affect streaming or kids gaming etc, so we can live with it. The 9th December was the last day of any broadband (I miss watching Netflix on a big screen) The router is just displaying the information light and nothing more, its not making any attempt to connect, so I make all the required checks, resets, switching it off etc to no avail. I get through to Shell quite easily and the tech guy seems genuinely helpful, line tests carried out etc and says open reach need to come out which will take 3 to 4 days, but nothing is confirmed until I hear from them. I explained that I felt the router was probably the issue and questioned if it would make more sense to have a new router sent out first rather than waste time and money on an engineer, he says its not possible. read more

“Left without broadband for weeks. Terrible company.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Erica Unsworth: Location Bury: Date 2022-12-20

Comments

Had trouble from the beginning!! Keeps looking signal. Even when I’m sat next to router. Sent me a twin pack extender. worst instructions going. I can’t wait for my contract to end.

Reviewer Daisy Lisemore: Location Towcester: Date 2022-12-20

Comments

Although I have never had an issues with the broadband itself, their customer service when I left to join another supplier was absolutely appalling. I was a long term customer for 4 years and I was treated with contempt and disrespect. I would not recommend this company to anyone read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Caroline Deakin: Location South West: Date 2022-12-18

Comments

Unbelievably bad. Have spoken to 7 different Shell, so called ‘customer advices, people. They have been polite but obviously make it up as they go along. They pretend they are referring to my notes but have no record of anything. Have waited ,in 2 whole days for engineers I was told would come, either AM or PM and would text me to confirm time. They didn’t come or text. I am being charged for a service I am not receiving. I have wasted hours phoning or waiting for Open Reach. I am under contract and want terminate but apparently can’t, or have to pay a severence fee. That is so wrong. Can Shell do this, arn’t they regulated. Are they as bad as energy providers as they are at telecoms? read more

12 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely disgusting service 8 calls…

Absolutely disgusting service 8 calls to them not even 1 reply 14 emails an absolute joke of a company they took over my account from the post office and it’s probably the worst company I’ve ever dealt with avoid at all costs

Time for legal action?

Electricity Spend data still not supported on the App after Shell installed ‘smart’ meters they knew didn’t work back in April 2022. Still no fix and no word of when this will be fixed. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Juan Ferrai: Location Sunderland: Date 2022-12-16

Comments

Do not use this company originally with the Post Office but went with Shell when they took over. Broadband speed was way to slow and unreliable. Customer service is a joke and finally moved supplier. Asked to return ancient router or would be charged £35. Returned Router with letter and proof of postage. 2 month later and various phone calls to tell them the router had been returned they still wanted the £35 paid . They then forwarded the disputed debt to MIL debt collection agency without notice. Avoid with a barge pole a horrible company read more

8 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful service

Terrible customer service, WiFi has been working intermittently, I have been ringing up asking for this to be fixed, which was finally done after Christmas. I was cut off twice on the phone.

Avoid Shell Energy for Bradband

Ordered broadband from shell in December with a go live date of 20th December. After 16 days still no broadband and customer service can not give me a date when the broadband will be working. Avoid. read more

“Takes hours and hours to get through to rude and unapologetic staff. Promises to solve the problem are false. Staff have no idea what’s going on.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John: Location Leicester: Date 2022-12-12

Comments

No problems when with the Post Office but now continual problems with Shell broadband speed and its continuity. I’m supposed to receive a speed between 35 Mbs and 45 Mbs. I get as low as 11 Mbs. I complain for which one has to wait around 30 mins for someone to answer the phone. I’m told that I must give 3 possible days when an engineer needs to visit but be prepared to be charged if I’m not at home but for which there is no reciprocal arrangement if the engineer doesn’t turn up, which has happened to me. In fact the problem can be solved without an engineer’s visit and this can be undertaken remotely. Then my speed is restored to around 36 Mbs (min for me should be 35) after which it is slowly decreased until I have to complain again. It seems like I’m being robbed of the service I pay for. As it can be quickly reset I believe that it is my ISP who is throttling my speed. Broken contract – new provider here I come. read more

“Lost broadband services for four days last month due to faulty router. Currently have had no broadband for four days (and counting)…”: “ If you can do one thing in life… avoid Shell Energy for broadband.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John: Location Bexley: Date 2022-12-08

Comments

The worst experience and service I’ve ever received. If you can do one thing in life, it would be avoid Shell Energy for broadband. read more

“absolute crap customer service”: “If you decide to go with this company then do so at your peril !!!!!!”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Anthony Richardson: Location Liverpool: Date 2022-12-05

Comments

Worst broadband ever only been with you 4 months 4 breakdowns

Reviewer Jo-ann: Location Yeadon: Date 2022-12-04

Comments

I have been a loyal Post Office customer for over 15 years. Then Shell Energy took over and what a shambles ensured. I would not recommend this company if it was the only one on the planet. Customer service is non-existent, when you finally get through to someone you get an absolute idiot who has no idea what they are talking about. I was told that I could download a label to send back equipment and you cannot, you need to send an email to request a label. Surely they could have told you that over the telephone, absolute crap customer service. Glad to leave, if you wish to have decent customer service then go somewhere else and do not bother with this rubbish. If you decide to go with this company then do so at your peril !!!!!! read more

“Got shell wifi 2 weeks ago and have just constantly had problem after problem, no box delivered, slow speeds, no answer when calling customer service. Just all round terrible.”: “Read the reviews and go else ware.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Sylvi: Location Todmorden: Date 2022-12-03

Comments

I would give zero stars if I could. The customer service is crap. I’ve had no broadband for 6 days. Told internal fault by 3 people over more than 3 hrs I was on phone. They booked engineer who didn’t turn up. Phoned them and told external fault and would update me in 2 hrs..of course not heard from them then when asked was told they dont work weekends so God knows if they’ll ever fix it. Opened complaint heard nothing. As soon as they fix it …if ever I will change provider. These are the worst. Time wasting useless liars that are completely incompetent read more

30 Dec 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with, they don’t communicate properly, their online systems aren’t managed properly you can’t access your accounts or even set up an account, the customer service team transfer to wrong department multiple times because they couldn’t be bothered to deal with the query. Rang 3 weeks ago to let them know we moved into a property and update all the details, all the meter readings were given and I rang back today and they have no recollection or any details of anything. Unprofessional uneducated staff throughout the company. read more

“Appalling!! Was with post office, brilliant but they sold out to Shell. Wish I had left then. Just moved home and as stuck on contract decided to stay with Shell, huge mistake!!!  No Internet, no service at all. Complete shambles of a company. Avoid at all costs. Complaints are totally ignored. Rude staff on phone and emails ignored. Government should pull plug on them as Broadband provider.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter H: Location Windsor: Date 2022-11-28 read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer julian111: Location London: Date 2022-11-25

Comments

Appalling customer service, they cancelled my broadband by mistake and I had to call them to fix it, no communication, no apologies, nothing. Long wait times on the phone, incompetent staff to say the least, will never use their services again.

Reviewer Joyce: Location Southeast London: Date 2022-11-24

Comments

Disgusting provider, really need to stick to fuel

Had my broadband with them for over eight months read more

24 Dec 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely appalling customer service

Absolutely appalling customer service. On the phone for 3 days and still no internet. Spoke with numerous agents many of whom hung up and finally decided to terminate my contract. The final agent from the retention team was actually verbally abusive !
No internet over Christmas! Disgusting service
Please avoid Shell at all cost.

Horrible company

Horrible company, avoid never use any broadband, even worse customer service, moved house booked engineer and he never turn up to find out they never book one, so I cancelled broadband to find out they where still charging me final bill month after, please avoid this company !!! I don’t even want to leave 1 star as don’t deserve any. read more

Appalling service in every respect, forget any help from customer service. I would highly recommend to stay away. I will never return to Shell.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Bayley: Location Hyde: Date 2022-11-21

Comments

Never answer, over charge every month , now ive cancelled paid 300 in cancellation fees and sent the router off now they are still asking for money and got the cheek to put it on my credit file

Reviewer Colin: Location BECK ROW: Date 2022-11-21 read more

17 Dec 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Trying to cancel my order of broadband…

Trying to cancel my order of broadband in my new place after months of having no Internet in my old place from them. I am calling in my cool off period and they hang up everytime I try to answer the phone or worse still after waiting on hold for 30+ minutes on hold after hearing I want to cancel my order. Terrible company. Terrible customer service. Avoid avoid avoid

Poor broadband, poor customer service

£18.99 for guaranteed 10Mb broadband, actual broadband speed maxes out at 5Mb, is usually 2Mb, lots of deals for new customers, disinterested customer support aren’t interested in fixing their broken infrastructure or offering the same deals to existing customers, so I’m off to plusnet, slightly cheaper and guaranteed 19.7Mb….. read more

REUTERS

Shell and Eneco win right to build large Dutch offshore windfarm

The Sunday Times Business Person of the Year 2022: The shortlist

Sunday December 11 2022, 12.01am, The Sunday Times

In a year buffeted by war, falling markets and government upheaval, we present the shortlist for the business person who has stood out above the rest

Ben van Beurden, Shell

The Dutchman will call time on a 40-year career at Shell in 2023, having spent nine years in the hot seat. He gambled early in his tenure on the £36 billion takeover of gas giant BG Group, relocated Shell’s head office to London, and cut its dividend when the oil price tanked during Covid. But the company has surged this year on the back of higher oil prices stoked by the Ukraine war. Van Beurden, 64, leaves Shell in a fitter state and with plans to embrace green energy — read more

1 0 Dec 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

DO NOT GET THEIR BROADBAND!!

DO NOT GET THEIR BROADBAND!!
My mother-in-law, 84 yrs old, was switched to Shell Energy via the Post Office a couple of years ago, without consultation. She’s never received a paper bill, never set up an online account and had 1 initial letter which she forgot all about..
Having early memory loss issues & a service outrageously slow, she thought her laptop had broken.. @£32 per mth (!!)
We switched companies, providing notification & she’s literally received dozens of threatening emails since, demanding money for a router they didn’t provide, termination fees for a contract she never signed and attempts to access a final bill I already paid.. I’ve called many times, explained the circumstances-they said they would stop.
This is harassment of an elderly woman, shame on you. read more

AVOID at all costs not just monetary but for your sanity!!!!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Alan: Location Doncaster: Date 2022-11-18

Comments

New contract for my 90 year old mother who has dementia and severe memory issues. Broadband was installed for the sole purpose of setting up internal monitoring in her flat so family members could ensure she was safe and well. Decided on a Shell package with home phone and broadband as listed on the MSE website back in August 22. This has honestly been my worst decision ever and would strongly advise anyone NOT to go with Shell, especially as their “customer service” is absolutely diabolical. Ironically my problem lies with the phone line as the broadband has(so far) been working satisfactorily. From the point of activation the phone line ceased to operate. Outgoing calls cut out after entering 3 digits, incoming calls didn’t ring on the handset. There then followed 3 months of infuriating and lengthy holds to Shell customer services plus a multitude of complaint emails with various agents suggesting frankly ridiculous solutions. All that was needed was to get an engineer out to the exchange/green cabinet and check the wiring. Two booked engineer visits went by with no one turning up. When I complained after the last no-show the agent decided to book a further appointment and classify my mother as a “vulnerable” customer. This engineer actually turned up, called me from the now working land line and advised that the wiring in the cabinet was not connected to my mother’s landline. This 5 minute fix took three months to happen. Case closed but no apology or credit for lack of landline. However, have now received bill for two engineer call outs at £60 each, one of which was a no-show. Don’t think we’ll be paying these as problem was outside the home. Shell, stay well clear. read more

Bloomberg

Shell’s UK Unit Got £1.2 Billion This Year to Weather Energy Crisis

William Mathis, Bloomberg News: 8 Dec 2022

(Bloomberg) — Shell Plc gave its British retail energy arm roughly £1.2 billion ($1.5 billion) of financial backing this year to survive wild swings in natural gas and power prices.

UK energy retailers have been under extreme stress for more than a year as a supply crunch drove wholesale prices to record highs. Dozens failed in 2021 as costs soared and regulations prevented them from raising tariffs. Those that survived incurred hefty expenses taking on the customers of collapsed rivals. read more

REUTERS

Shell injects $1.5 bln into UK retail power business to help it weather volatility

Reuters: Ron Bousso: Dec 08, 2022

LONDON — Shell has injected nearly $1.5 billion into its British energy retail business this year to help it weather huge volatility in power prices that caused the collapse of several rival UK power utilities, Shell Energy said in a filing on Thursday.

Britain’s power utilities have been rocked by huge fluctuations in energy prices since the end of 2021 due to a shortage in natural gas supplies, which was exacerbated after Russia sharply reduced supplies to Europe following its invasion of Ukraine in February.

Shell Energy’s operating loss rose to 102.4 million pounds in 2021 from 83.6 million pounds a year earlier, according to the company’s financial results, released on Thursday.

The loss was “principally driven by market conditions. In particular, the unprecedented rise in energy prices in the latter part of 2021 adversely impacted financial performance, including increased costs as a result of supplier failures in the market and the inability to pass on higher energy costs,” according to the results filing. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer M white: Location Bexleyheath: Date 2022-11-18

Comments

INEPT is all I can say about this shoddy company- turned my 86 year old mothers phone off since 10/11/22 still today no service – she has pay as you go mobile has used all her credit trying to call them. I have been on hold for over an hour being passed from one imbecile to another TOTAL DISGUSTING CON MERCHANTS _ ROBBING ELDERLY PEOPLE- SHOULD NOT BE N BUSINESS – SHAME ON ALL OF YOU USLESS IDIOTS!!!!! read more

4 Dec 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful

Awful. Paying the most premium package for their internet. Which we I use for work and have been cut-off from. Trying to get through them on the phone is impossible over an hour and still can’t get through. This is ridiculous, shell taken all our money but not putting any of it back into customer service – whereas the sales team is really easy to get hold of…

Greed

Absolutely appalling company .if your with them leave as soon as you can making money from people who really can’t afford it .increased my payment twice , to compat government contributions greedy company and the government are doing nothing. Almost 500 in credit but yet they want more .I’m going to cancel my direct debit and pay bill quarterly at least then I’m in control of what I have to work for to give them .1 star because no star is possible read more

28 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely abysmal shocking customer…

Absolutely abysmal shocking customer service. They just keep moving the goal post, no response to your complaint. As a vulnerable person they have no concern whatsoever for you. I contacted Shell in June and the complaint is still unresolved. If you try to call them you just wait for hours and get knowhere, waiting to get this complaint resolved and then I can leave this appalling company. All the profits they make but they treat people like animals. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris: Location Hertfordshire: Date 2022-11-15

Comments

Please, everybody, take the time to report this company to the communications ombudsman(I am) They are an utter shambles. I’ve tried contacting them for over 3 weeks now without success. I’m not bothering with them anymore. Leave and go somewhere else. Any other provider has to be better than this shower.

Reviewer Karen: Location Ashford. Kent: Date 2022-11-14 read more

The Telegraph

Shell reconsiders £25bn investment in UK energy over windfall tax raid

Levies will force oil giant to ‘rerun the economics’ on future projects, says UK chairman

By Matt Oliver and Szu Ping Chan: 21 November 2022 • 7:03pm

Shell is reviewing plans to invest £25bn in Britain’s energy system after Jeremy Hunt raided the industry for £55bn in windfall taxes.

David Bunch, Shell’s UK chairman, said the expanded levy announced in the Chancellor’s Autumn Statement is forcing the company to re-examine a slew of projects in the pipeline, from North Sea investments to renewable energy schemes. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Glowingbloke: Location Bury st edmunds, suffolk: Date 2022-11-14

Comments

My internet connection was absolutely appalling, it kept disconnecting from the internet to the point that after *many* phonecalls to Shell they sent out an engineer. The best he could do was to make a second frequency available to connect to and that kept dropping off too! Do *not* go with shell if you want a good internet connection!

Reviewer Michael: Location Southampton: Date 2022-11-13 read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer D Gough: Location Hereford: Date 2022-11-12

Comments

Service drops out all the time. No customer service, almost impossible to make contact…then no help. it was fine with Post Office.

Reviewer V Galyer: Location GRIMSBY: Date 2022-11-12

Comments

My broadband account with the P.O was changed over Shell energy, the contract expired end of July 2022. I could not understand their charges to renew my contract so switched to BT, maybe not the cheapest provider but great service.
I returned the router ( supplied f.o.c by the P.O. )and received confirmation that I had sent them proof of postage. over 3 months later I am still receiving threatening e-mails demanding £35.00 for the router. I have spent hours on the phone and sending e-mails to try and resolve this matter but I am not going to waste any more time trying to reason with this useless bunch of morons, and will try to resolve this matter through the ombudsman. read more

19 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful customer service and broadband doesn’t work!

Broadband does not work intermittently.
30 minutes on hold every time I call them to resolve the issue, 30 minutes troubleshooting.
Then I get off the phone and it breaks again.
Customer service is awful, they treat you like an idiot and I cannot find anyone to help. This is a disgrace.

Huge mistake switching broadband to Shell

It appears Shell either has extremely poor or no customer service at all. Recently signed up for broadband which drops out twice daily.
After 1 day I’m still waiting for the call back I was promised and the email I sent has not been replied to.
I never had these problems with EE and will be going back to them asap. I will also be taking my gas and electric to a company that I can trust. Please get in touch Shell as I’d like to say my goodbyes. read more

Would leave zero stars for Shell Broadband if possible

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Taungi: Location Eastbourne: Date 2022-11-09

Comments

The work service I have ever had in my life. I was sent a broadband that didn’t work. I phoned Shell and informed them . I then sent the broadband back and for the last 7 months they’ve been harassing me saying I owe them £350 for a service I never used and a service I sent back. It is now starting to affect my mental. I can’t handle the threats anymore, I have called them to try and resolve the matter but nothing seems to be getting down about it. I would not recommend this company at all. My life has been a living hell read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Michael: Location Southampton: Date 2022-11-08

Comments

Terrible service. Slow internet. Impossible to contact support, very difficult to cancel (even out of contract). Avoid.

Reviewer Ken: Location Stourbridge: Date 2022-11-07

Comments

How on earth this outfit calls itself a utility company is beyond me. Honestly I could write a book! Incompetent doesn’t come close. I would advise everyone to keep well clear of these idiots read more

“The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Useless”: “total waste of time, should not be allowed to trade.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John barker: Location Glouster: Date 2022-10-28

Comments

The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Useless read more

I hope this serves as a warning for anyone thinking if using Shell Broadband services

1 1 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Don’t use their broadband service

Don’t use their broadband service, drops out on a regular basis and the customer service is shocking. Often have to wait in excess of 50 minutes to speak to anyone!

Date of experience: 10 November 2022

Absolutely horrendous service

Absolutely horrendous service. Without Broad band for 6 weks refunded for 2 and then charged for 8. Customer service personel do not have a clue and are rude and patronising. Still no resolution 3 months on so I have left. read more

“I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Nusrat: Location Manchester: Date 2022-10-24

Comments

I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up

Reviewer Ali: Location Gloucester: Date 2022-10-22 read more