Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 20 Sept 2023

Reviewer Pierangelo: Location Glasgow: Date 2023-08-23

Comments

I have been with shell energy for 3 years and can honestly say it is the worst company I have ever dealt with.

After 2 years they cancelled my contract without my knowledge. I then found out that this resulted from my neighbour accidently putting my flat number which resulted in them terminating my contract. After opening a new contract I experienced a variety of different problems such as my bills being higher than what the contract states and my internet was running significantly slower. The customer service here is appalling.

With all these issues arising every couple of weeks I was constantly on the phone with customer service, every person I spoke with told me something different and I was constantly being told to speak with different departments as no one knows what they are doing. They reopened several contract for me with out my permission and when I wanted to leave the company due to all the hasses and no revolment of any of these issues, they then told me I had to pay for the full termination fee because it was a new contract. As stated above I did not agree to cancel or reopen my contract several times and i now should have been in my original contract for 9 months meaning I should only need to pay for the remaining 9 months ( it is a 18 month contract). But shell energy is insisting I pay for the full 18 month termination fee. I would highly suggest that everyone stays away from this company as they are only looking to scam and make more money read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 17 Sept 2023

Reviewer Diane Bryant: Location Lowestoft: Date 2023-08-16

Comments

As a vulnerable disabled person who is very reliant on a reliable WiFi, Internet service I totally regret signing up with She’ll Energy as it’s extremely unreliable

Reviewer Gerald: Location Northern Ireland: Date 2023-08-15

Comments

It is beyond absurd the way this company have treated me. After dialogue with this company about renewing my contract I was assured on multiple occasions that the new rate was in place however they continue to charge me at my old rate hence the multiple staff members I have spoken with simply did not do their jobs as they assured me it was changed yet it has not after multiple assurances. What kind of company employs staff who are simply not doing their jobs and lying to customers? I will now seek legal advice in relation to consumer rights as this company is simply not providing what we have agreed upon in the terms of our agreement. Truly shocking in this day and age that a company treats a customer like this.

Reviewer Yuchun: Location Belfast: Date 2023-08-15

Comments

Worst Internet do not get tied into a contract with this company

Reviewer Joe: Location Suffolk: Date 2023-08-15

Comments

Absolutely crap! I was lured by a £95 amazon voucher. The speed is OKish but the router keeps disconnecting my devices and then has a fit itself. When I got the router out of the box I thought it was off wish.com, very cheap looking and apparently also in its operation. I am looking to move next year and am seriously thinking about ‘buying” myself out of the contract early read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 5 Sept 2023

Reviewer Luis Navarro: Location London NW1 8UB: Date 2023-08-09

Comments

Contracted Shell broadband over a month ago for offer of £26.99. Engineer booked for 9th August 2023, between 8 as m and 1pm, they did not turn up, on phoning them the lame excuse that it had been cancelled by them and apologising for not informing me. Utterly Useless!!!!! WASTE OF TIME!!!!

Reviewer uj: Location Camberley: Date 2023-08-09

Comments

shell broadband kept on cancelling my order , because of them i was without broadband for 1months +….existing broadnand provider disabled their services in order for shell to switch …and shell cancelled my order on the switch day….dodgy … read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted 31 August 2023 by John Donovan

Reviewer Jas: Location: Leamington Spa: Date 2023-08-08

Comments

Had the misfortune of being sold Shell Broadband by Currys. I really wish I had trusted my instinct and walked away from this. I do NOT recommend the service to anyone. It was installed on 7th August and by 8th August I have cancelled. I have had to pay an early termination fee which I see as deplorable. The customer service was atrocious from the moment I made calls on the day of install. Avoid at all costs. It cost me £300 to terminate early and although it is painful – it is the right decision. Don’t touch this with a barge pole!

Reviewer Derek: Location Glasgow: Date 2023-08-05

Comments

Completely useless.

Broadband continually drops out for minutes at a time during the day making watching Netflix or streaming a painful experience. When it is working the speed is ok.

Have been without a working phone line since installation and the web chat and initial phone support are worse than useless.

Current waiting for an Openreach engineer to visit but no idea when as the complaints department haven’t got round to telling me if one has actually been booked or not.

The worst broadband service I’ve had in 15 years and 10 at this property. Bitterly regretting moving from my previous provider. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Rods: Location Kent: Date 2023-08-02

Comments

Total rubbish. Keeps falling out. Their”award winning router” can’t hold a signal for 5 minutes without it disconnecting. DO NOT BUY

Reviewer David Hancock-Dexter: Location Stoke-on-Trent: Date 2023-08-02

Comments

Signed up took up direct debit immediately.

No contact after 14 days.

So contacted and they said problem with previous provider could not connect. They knew ti’s 12 days before but did not contact me. Awful

Reviewer Matt: Location Staffordshire: Date 2023-08-02

Comments

Placed my order on the 3rd, order was cancelled by openreach on the 10th, she’ll failed to communicate this at all, even when I rang on the 10th. Advised I had to wait until after the 14 day cooling off for install (absolute rubbish as plusnet installed within 2 days of order)
Called on the 21st and was told my order was cancelled, no manager able to speak to you, no complaints dept takes in lunch calls. Useless company I wouldn’t recommend to my worst enemy DO NOT BUY FROM THEM! read more

July Examples Posted Here 16 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer CleoT: Location Northwest: Date 2023-07-29

Comments

Terrible service. Broadband unreliable. Lies about parental controls – they do not have any.

Reviewer Ranj: Location Wolverhampton: Date 2023-07-28

Comments

This is the worst internet service I’ve ever had in my life, I’ve had to top up my phone to use the internet because they said there’s a problem with their equipment but they want me to pay £75 for someone to come out to sort it out, it’s not my problem if you don’t do your job properly because I’m just paying for the services, not to fix your equipment, I can’t wait until my contract is over. read more

Examples Posted 12 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: Trisha: Location Nw10: Date 2023-07-24

Comments

Never ever ever move migrate or use shell broadband i am using capitals to over emphasise the fact do not use shell broadband…They are rude! Unhelpful nothing happens when you need help there is no complaints dept i repeat no complaint dept whatsover it is a disgrace!!! read more

“I’ve never done a review before but wish I’d believed these 1 star reviews prior. Shell energy has an unreliable internet connection, and I felt like I worked for them and not the other way around as they treated me like dirt…”

Examples Posted 7 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk read more

Examples Posted 6 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jane: Location Wilmslow: Date 2023-07-14

Comments

My service is more off than on!! Very unreliable! I certainly wouldn’t recommend them. It would be impossible to work from home!

Reviewer MICHAEL CHESWORTH: Location MERSEYSIDE: Date 2023-07-13

Comments: SHOCKING ….IVE BEEN OVERCHARGED FOR A BROADBAND PACKAGE SINCE NOVEMBER 2022 AND DESPITE 4 ATTEMPTS TO RESOLVE THE MATTER IM STILL BEING OVERCHARGED IN JULY 2023… AVOID AVOID AVOID

Reviewer Ashok: Location PRESTON: Date 2023-07-13

Comments

One of the biggest mistake my in my life is using shell energy broadband. worst customer service, lies, WiFi not working, oh my god I can’t explain… read more

“I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now…”: “Terrible Intermittent Service. Customer Service is hard to get a hold of – when you do, they are rude.”

Examples Posted 31 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Susan: Location Ely: Date 2023-07-10

Comments

Hasn’t worked properly from the get go and it’s hard to contact customer service as they give you the usual “go online and let the chatbots or help options see to your needs” rubbish. How can I go online when my internet isn’t working? Basic logic fault. Whether it’s the router or exchange problems god alone knows as the Qube guy couldn’t fix it.
I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now. I’m disabled and need a decent service to stay connected. I wish I’d stayed with my previous provider now. At least when I had power cuts the router would reconnect automatically. I’m frustrated and disgusted. read more

31 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I have had terrible Wi-Fi, it’s been virtually unusable

In all my years using broadband, this has been by far the worst Broadband I have ever, ever experienced. It has been impossible to stream the most basic movie on an iPad. Even the online newspaper stops and if you buy this. Get used to the swirly circle, as it’s all you ever see. Shockingly bad. Wi-Fi is virtually none existent. I’ll be amazed if I can send this review without it stopping and losing all the data.

Broadband that never materialised

Broadband that never materialised! Terrible customer service. Transfered from department to department. Each tech support blaming the other. Eventually blaming a fault on the line which mysteriously appeared when Shell took over!? THERE IS NO FAULT ON MY LINE. Oh and now illegally trying to charge me over £300 for cancelling early even though I’m still in the 14 day cooling off period!? Disgusting.

Absolute bunch of liars

I have been with this company twice in recent years and have found them wanting on both occasions. They have held on to my money that was in credit, lied to me on numerous occasions that it had been paid out, even told me a cheque had been issued but still no refund. Lied to me that I had accessed my account when it was them. I still do not have resolution after 5 months. They have refused to log a complaint until last month and have had nothing but what can be described as abuse. It will be a good day when this business is sold. read more

Examples Posted 17 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer C: Location London: Date 2023-06-23

Comments

Ever since I moved to shell energy the wifi keeps dropping out and line speeds are super slow, no where near the fibre I am paying for. Two openreach engineers have visited, the last one saying they cannot find a fault in the line and the issue must be the router, since shell rent the line from talk talk. Shell initially refused to send me a new router but after contacting them again they agreed. Now waiting for new router to see if it fixes the intermittent and very slow broadband. read more

17 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Possibly the Worst Broadband Service Ever

I cannot find words to describe how utterly crap Shell Broadband is. In all my years I have never experienced such an appalling service. Every evening it would vanish at midnight when I needed to work. Why? No other provider does this. Constantly dropping out, it is an unreservedly derisory service. If it’s not enough to be screwing the planet and raking in vast profits in a cost-of-living crisis (oh and also still trading gas with Russia), they can’t even operate a half descent broadband service. At your own peril… read more

They have left me so frustrated and have wasted so much of my time that I do not actually have the energy or the will to detail the extensive list of crimes committed by this company but I did have to write something.

Posted July 9, 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

New customer no phone or broadband for 1st three days

New customer. Went live yesterday. No Internet or landline since. Found out after third phone call from my mobile phone that Shell had sent wrong router. 48 hours to get correct one. Not a good start. Don’t understand why phone not working.

Never write reviews but this was the…

Never write reviews but this was the worst customer service I’ve ever encountered, they messed up my order, then I tried to ring eveylry day for a week to sort it out and they were just cutting me off, I finally got through to someone and they said they’d look into it for me, then I get an email saying it was cancelled, I should of only been a couple days without Internet, but I had to change providers now I’m 3 weeks. Avoid read more

4 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris: Location Merseyside: Date 2023-06-07

Comments

Nightmare. I only found out that the post office internet had been sold to Shell after investigating why my Internet had started to run slow and keeps dropping out all of the time. It’s been down for 5 hours again today and I am lucky that wasn’t during work. Expecting to get no help again from customer services.

Reviewer Joao Paulo: Location Spalding: Date 2023-06-07

Comments

very disappointed as we work from home they couldn’t sort my problem over the phone. Was clear a problem with router, asked to send a new router to sort the problem instead they said a booster would be a better option. 8 days until receive the booster that still not sorted my problem. My only option was sign up to a new broadband that actually works with better speed and took them 1 day to come here and install everything. Shame on shell and shame I still have 10 months left to pay for internet that is weak and no need anymore. don’t go for shell read more

29 June 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer ALI: Location wakefield: Date 2023-06-02

Comments

Absolutely despicable penny pinching company with no morals or customer commitment. PLEASE AVOID AT ALL COSTS. They have the advertising money to bury these comments away from new custermers because if they knew they wouldnt look twice at this company. please dont be fooled by offers and discounts they are only there to reel you in . once you are in then they have you and will drain as much money as they can legally get from you. please please AVOID read more

28 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolute rubbish the worst internet…

Apsolute rubbish the worst internet provide ever, talk talk and now internet much better. Shell internet doesn’t work at all, they give you little to no internet, then charge you for months of internet you’ve not received rubbish company with rubbish customer service!!!!

Stay away from shell broadband

I am currently sitting on hold, it’s been 40 mins and this is my 3rd attempt to get through. First attempt Shell offered me a call back, I agreed to this. My phone rang twice as I went to answer it cut off. Second time I was on hold for 5 – 7 mins the phone began to ring and I was hung up on. This company clearly does not value its customers. Now for the reason I am trying to contact Shell. I signed up to their broadband with average advertised speed of 67mbps. I knew I would not get those speed where I live, but I knew I should be receiving 32mbps. My internet went live on the 12/06 And I have not received anything over 18mbps. Whilst writing this review I have finally managed to speak to a operator from Shell who is less than interested in helping me. I was told I’ve had looked at other speeds in your area and 16 – 24mbps is the going rate. How is it with my previous provider I could get speeds of 32mbps? The same lines are being used. I will be cancelling my contract with Shell and I will be going back to my previous provider. read more

“…expensive, poor connection, poor customer service, expensive termination of contract, unreliable – very much not recommended…”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Comments

Currys PC World sold me Shell’s broadband package on 29/04/23.
I had a confirmation email from Shell that my Internet service will go live on 17/05/23. They sent me the router on 13/05/23 but they didn’t send the optical network terminal (ONT) neither booked an engineer to set up the router.
I’ve contacted their customer service on 15/05/23 (23mins) call to inform them that they still need to send the ONT and booked an engineer. The staff I’ve spoken to guarantee me that somebody will ring for this matter…. nobody rang. read more

Avoid Shell broadband like the plague

10 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Company came to install fiber broadband…

Company came to install fiber broadband on the 18th of May, broadband, worked for a few hours. I have been trying to get something done about it several times, if your lucky to get through your told something different each time. It’s the 5th of June now and still nothing, no reply to emails. Apsolutle rubbish, don’t ever use them.

Avoid like the plague

I recommend Shell Energy change their name to Hell Energy. My broadband has been down for two weeks and every person I have spoke with has been extremely unhelpful. I’ve been on the phone to Shell nearly every day trying to sort the issue out. First we were told that the issue is with the micro filter cable and were advised to buy a new one. This did not fix the issue. read more

21 May 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Do not use shell broadband & phone

Do not take out this for your broadband & phone as they do not tell you when your contract runs out & do not care that when your in hospital for 4 weeks & cannot use their services they still want full payment even though you contact them

DO NOT USE SHELL ENERGY

I would give these guys negative stars if possible. Whatever you do, DO NOT get them to change your meter to a smart meter. The initial meter they installed was dodgy (kept resulting in power cuts and damaged numerous devices in my house). It then took them 6 months for an appointment to install a new meter. And throughout this time my father had pulmonary fibrosis so had an oxygen concentrator connected to the mains so any power cuts in the night could have been life threatening. read more

Article posted 8 May 2024

“…always had intermittent disconnection issues and looking forward to the contract ending so I can find another provider. Vote with your feet is my motto.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Violet Curry: Location Sunderland: Date 2023-04-01

Comments
Such a terrible service. No practical help given when I phoned for help when broadband went off completely.Except being asked to unscrew something from wall. When I refused was told that bcos I’d refused to carry out test it would probably cost me £65 for an engineer to call. I refused an engineer and raised a complaint. Broadband came back on after about 3 and a half hours. Lost valuable time to do some work. Complaint was ” closed” after a few weeks without any correspondence fro. Shell addressing g complaint or explaining how it was resolved. Continued to have problems. Tv in bedroo. Couldn’t pick up signal fro. Router about 25 feet away. Tv in sitting room constantly buffering or going off completely. Phoned to complain and said I wanted to leave. Told it would be £184 termination fee. I said the service was no good and they were at fault. Operator said I’d refused e ginger initially so basically I’d refused help. I said I only refused bcos previous Operator said because I’d refused to carry out test in my home by unscrewing the box and would have to pay the £65. Upshot is I was receiving very little service so I changed provider phoned Shell explained why I was cancelling. Have now got really good service etc with new provider. Shell just emailed to say they’re billing me £184. I’ve been advised to contact Ombudsman but I’ll pay the money draw a line under the whole terrible experience BUT will be very vocal in telling g people to avoid Shell due to my horrendous interaction with the company and its reoresentatives read more

3 May 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Disgusting

Disgusting. Disorganised. Impersonal service. I was ‘allocated’ Shell after Green went bust. Never again. I’ve gone back to EDF energy who, in 2 emails, set up my account in the correct way. Never again will I use this company. And don’t bother with your insincere response. I’ve got loads of emails telling me you strive for excellent customer service. All evidence to the contrary in my experience.  Regarding  your reply. I already said not to bother. I’m sick of speaking with a company who has zero regard for its customers read more

29 April 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

***AVOID***

Absolutely useless! Not a brain cell between them! Keep getting told someone will call me back, which never happens, then when you call them they’re attitude is absolutely stinking! If you’re looking for a broadband provider, AVOID THESE CLOWNS!

Terrible service!!!!!!

Terrible service!!!!!!! their website doesn’t allow for inputting meter readings in Jun 2022 to Dec 2022. Then i called them and provide meter readings I’m still getting estimated bills. And then i submitted the readings online in recent months. They mentioned that they never received the accurate the meter reading in until this month, and provide inaccurate bill for over the last 10 months. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

POSTED 22 APRIL 2023

Reviewer Tom: Location: London: Date 2023-03-16

Comments

Never experienced such terrible customer service – clearly got no process in place for working effectively with OpenReach, delay after delay, engineers turning up without a clue what they are doing. I’d avoid at all costs as I’ve wasted 2 months trying to get this sorted. When I told them I was cancelling and going to BT because they will likely be better at wrangling OpenReach the operator just said “yeah probably” – even their own people know it’s not good enough. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Selection of reviews posted here 1st April 2023

Reviewer Peter: Location Looe: Date 2023-03-08

Comments

Shell took over from Post Office broadband. Since then the internet service has got worse and worse. The speeds are terrible and the connection keeps going down. Last straw was when they suspended my account by mistake and admitted it had been their fault. Now raising prices at an inflation busting rate. Avoid

Reviewer Annabel: Location Larkhill: Date 2023-03-07 read more

“STEER CLEAR. My biggest regret is not checking reviews before getting broadband with Shell.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Selection of reviews posted here 28 March 2023

Reviewer joe: Location Runcorn: Date 2023-03-03

Comments

total crap it’s off more times than on..going to my solicitors on Monday to see if can cancel without penalty…if it was me..charging for a service like shell I would be in the dock for fraud

Reviewer MG: Location UK: Date 2023-03-03 read more

27 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolute rubbish lying thieving company

Aboslute rubbish lying thieving company this is how incompetent shell are i have been speaking and emailing them for three months now they don’t have a clue and thats why people are being ripped off I myself have had three accounts with shell all owing money at different levels at each account yet I have no contract with them ever and they are still demanding money from me read more

Signed up for their superfast package, dreadfully slow speed. Dreadful customer service, still trying to RESOLVE SLOW speed issues…

Posted 24 March 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jack: Location York: Date 2023-03-02

Comments

Avoid buying this broadband at all cost. Should be banned from comparison sites. I have had the broadband for 3 days, haven’t got it working yet. Rang up to cancel for free in my “14 day cooling off period” to be told this actually ended 2 days ago, the day the line was taken over by Shell. Currently trying to charge me £110 to cancel a service I’ve had for 3 days that hasn’t worked once. Only saving grace has been a couple of people on the phone who have been willing to try to find a way a round this. read more

16 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful service

Awful service, customer care at it’s very worst! The phone and broadband goes down, you call them and they don’t help. In fact they try to charge you to fix a problem that isn’t even your fault. Yet you are forced to pay for a service that doesn’t work

Absolutely the worst internet i have…

Absolutely the worst internet i have EVER had!!!
I can’t wait to switch back to sky.
It never ever works and if it does it’s still not the best.
Ridiculous and absolute waste of money.
Never again!!! read more

..by far the worst internet I have had ever! The download speeds are super slow and the Wi-Fi constantly cuts out…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Tuesday 7 March 2023

Reviewer Abmed: Location Middlesbrough: Date 2023-02-09

Comments

Horrible experience!!! definitely would not recommend them and I wish I read the reviews before I join them

The broadband speed is not the best but the real nightmare is trying to contact the customer services
Awful and horrible experience read more

They screwed up my broadband and now they’ve screwed me on electric and gas.

6 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Move over B GAS there’s a bigger crook in town

Just when I thought I’d met all the cowboy’s in the utility game another one rears it’s head. After leaving Shell in January this year I’m glad to say they will never see a penny of my cash ever again in any way shape or form. They screwed up my broadband and now they’ve screwed me on electric and gas. Probably the worst energy and broadband cowboy’s out there. read more

27 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Avoid Shell

Shell broadband is awful. Poor signal.
When you do get a signal it drops off.
No person to call for help and they send you email instructions – no good if you have no internet and have to use mobile data.
When you can read your emails they send you the same information over and over again

Complete and absolute nightmare

Complete and absolute nightmare. Where can I start been with them sine 2018 no problem smart meter reading always worked. Then in January 2023 smart meter failed to communicate so an estimate bill was generated wait for it £2500 for one month!!. I immediately phoned and complained they advised it would be corrected in February bill it wasn’t another bill for £1500 so phoned and asked to make a proper complaint I was transferred through to complaints department who said they would sort this out and contact me now at end of Feb and still waiting for them to contact me as they said they would. My bill is now showing i owe Shell £3800 for two months gas and this is not including electric. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer David: Location Edinburgh: Date 2023-01-25

Comments

Absolutely terrible – random drop-outs, horrible speed, and I live alone, so maximum 1-2 devices using Wifi at any time. Their response: “Wifi isn’t guaranteed, we’ll send you a network cable” – how does that help for smartphones and tablets? Can’t wait to leave. Worst internet I’ve had in years. AVOID

Reviewer Andy: Location Notts: Date 2023-01-21 read more

24 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID

AVOID, AVOID, AVoID!
I’m on a fixed broadband contact but have just been told my bill is being increased from April, the contract is ‘FIXED’ but they are increasing the price only 2 months into an 18 months contract. Scam, a big scam and they won’t let me leave without paying £97.93. The service they provide is horrendous too, just checked the internet speed at 16:55pm and it’s upload 0.72 mbps. You read it right, “0.72”! Upload and 12.9 download. We had lower readings from them on different times/days. read more

Just joined shell absolute shambles of a company. one month in phone issue now broadband drops out every ten minutes…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: No Copper thanks. Location Oldham: Date 2023-01-20

Comments

When I agreed this contract it was for FIBER TO THE HOUSE.NO Virgin yet here but I had been very happy with it before. Hence I said it had to be right to the house. No problem sir our new ‘Fiber plus ‘ will give you that. 14 days to connect it. After several calls and issues I opened the little grey wall box outside —- NO fibre just old nasty copper! read more

…dropped calls, constant redirects, clueless staff, no respect for the customer…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Trevor Davies: Location Oxfordshire: Date 2023-01-08

Comments

Shell took over my post office account. Having read other reviews I realise that I have been fortunate not to have had any problems with internet or phone. However I am only getting 20mps and I am pretty sure my PO contract was offering 35-ish.

However, Shell seem to be totally incapable of organising a direct debit and kept cutting me off. In the end I had to resort to paying online each month. At around £42 a month for “Superfast Broadband” and any time calls, it’s not a cheap option (not even fibre) and I am thankful that my contract is about to finish. read more

14 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Disgusting company and inept customer service

Phoned 1 week ago in regards to faulty gas meter and told new one installed 2 months away. New estimated bill is 5 times higher than highest usage on any month over last 12months. Phoned to query, transferred 6 times due to customer service not being able to transfer to relevant department. Promised an email confirming what we spoke of but nothing received and also customer service adviser refused to escalate call as she was clearly not understanding my enquiry. Shocking service! read more

“left with no broadband for three full weeks – now to be four weeks of no broadband, by the time my new router will supposedly arrive. Yet my contract is live and I have already received my first bill…”: “…just simply cannot recommend Shell Energy. Never in my life have I been failed so badly by a company…”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

REVIEW POSTED ON broadband.co.uk on 1st Jan 2023

Reviewer Callum: Location Carlisle: Date 2023-01-01 read more

7 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely terrible company

Absolutely terrible company, overcharging, ridiculous prices, unhelpful staff, will never buy or use anything Shell related, I advise everyone else to do the same.

Download speeds of less than 6MBPS when…

Download speeds of less than 6MBPS when the package I pay for alleges 15 to 17 MBPS. When queried the allegation was that the fault lay with my internal wiring. Having attempted all Shell’s suggested tests, no improvement. Do not waste your money, they don’t care once they’ve got it!!!!!!!!!!!!! read more

THE SUNDAY TIMES

‘Get a grip’ Shell told, as it racks up the most broadband complaints (again)

Extracts from an article by Ellie McDonald published on Sunday 29 Jan 2023 (Page 15)

Shell Energy has been told to “get a grip” after a surge in broadband and landline complaints.

The telecoms regulator Ofcom also said it was monitoring the firm’s performance because its complaints volume remains far higher than its rivals.

Shell Energy, which started providing broadband in 2016, had 27 complaints per 100,000 broadband customers between July and September 2022 and 20 complaints per 100,000 landline customers. It was also the worst in the previous three months, when it received 31 and 23 complaints per 100,000 customers respectively.

Shell Energy Broadband said: “Ofcom’s table reflects our position up to six months ago. Since then we have invested heavily and made big strides in our processes.

We’re confident that these will be reflected when Ofcom releases its results for the current period.” read more

Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working.

30 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Never under any circumstances get…

Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working. They’ve tried their best to resolve complaints, but the inconvenience they’ve caused will not be resolved easily. I could forgive that if my broadband at least works, but due to a technical issue, it has still not been done. They expect it wont be working for a total of 3 months after my order date. Additionally, the customer website never works, meaning I can’t check any of my payment details or other information. Never use this company’s broadband. read more

Shell Energy is the most complained about broadband firm again

Written by Andrew Wooden

Shell Energy continued to attract the most broadband and landline complaints to Ofcom in Q3 2022, while BT Mobile, Virgin Mobile and iD Mobile were the most complained-about mobile operators.

As it has for the last few quarters, Shell Energy has topped Ofcom’s rankings of complaints it received in the category of broadband and landline. Complaints were mainly around faults and service issues, while landline customers were chiefly unhappy with how complaints were handled. read more

Avoid at All Costs .. .Shell Broadband is Rubbish …

From a Shell Energy Broadband Review recently posted on broadband.co.uk

Reviewer J petrie: Location Belfast: Date 2022-12-31

Comments

Absolute Garbage .. Internet Kept Dropping Out etc so I changed Provider … Shell asked me to return Router or I would be charged £35 … I Then returned The Router ( at my own expense BTW ) Recorded Delivery, but Shell are Still Trying to Take £35 from me .. Emails Text messages etc .. Now They Have put a Debt Collection Agency Mil Collections onto me To Try and Get The Money .. Also have Blacklisted me on credit File . This after a month or so from leaving Them … Well They have no chance of ever Getting The £35 … They Can Suck The Back of Them … Avoid at All Costs .. Shell Broadband is Rubbish … read more

One of the worst Internet connections I ever had. Service level is at the absolute minimum. Hope they go bankrupt!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer S.b: Location Scottish borders: Date 2022-12-30

Comments

Utterly useless. Worst internet provider I have ever experienced. And I use the term provider in the loosest sense of the term, as they provide very little. Signed up to 70mbps deal which promises a minimum of 40 at any time. Here’s what I get: download on Steam or blizzard servers, on an ethernet cable connected desktop, plugged directly to the router, 1mbps download speed. Absolute peak connection speed I have seen on anything, was on the PS4 speed test, max 3.5 Mbps. You can forget gaming with shell internet. I drop out completely at least once an hour. You can barely browse the internet. Forget online auctions, you wont stay connected long enough. What they are delivering isn’t even 5% of what was promised. Utter shambles. Do not use. read more

“If you value your hard earned cash, time and sanity please avoid Shell Broadband, their hardware is shoddy at best, they clearly don’t value the customer and their service is absolute garbage. AVOID AVOID AVOID”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Donna: Location Lancashire: Date 2022-12-21

Comments

My service with shell went live on the 1st Nov 22, a few drop outs of service occasionally, but nothing major, it did not affect streaming or kids gaming etc, so we can live with it. The 9th December was the last day of any broadband (I miss watching Netflix on a big screen) The router is just displaying the information light and nothing more, its not making any attempt to connect, so I make all the required checks, resets, switching it off etc to no avail. I get through to Shell quite easily and the tech guy seems genuinely helpful, line tests carried out etc and says open reach need to come out which will take 3 to 4 days, but nothing is confirmed until I hear from them. I explained that I felt the router was probably the issue and questioned if it would make more sense to have a new router sent out first rather than waste time and money on an engineer, he says its not possible. read more

“Left without broadband for weeks. Terrible company.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Erica Unsworth: Location Bury: Date 2022-12-20

Comments

Had trouble from the beginning!! Keeps looking signal. Even when I’m sat next to router. Sent me a twin pack extender. worst instructions going. I can’t wait for my contract to end.

Reviewer Daisy Lisemore: Location Towcester: Date 2022-12-20

Comments

Although I have never had an issues with the broadband itself, their customer service when I left to join another supplier was absolutely appalling. I was a long term customer for 4 years and I was treated with contempt and disrespect. I would not recommend this company to anyone read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Caroline Deakin: Location South West: Date 2022-12-18

Comments

Unbelievably bad. Have spoken to 7 different Shell, so called ‘customer advices, people. They have been polite but obviously make it up as they go along. They pretend they are referring to my notes but have no record of anything. Have waited ,in 2 whole days for engineers I was told would come, either AM or PM and would text me to confirm time. They didn’t come or text. I am being charged for a service I am not receiving. I have wasted hours phoning or waiting for Open Reach. I am under contract and want terminate but apparently can’t, or have to pay a severence fee. That is so wrong. Can Shell do this, arn’t they regulated. Are they as bad as energy providers as they are at telecoms? read more

12 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely disgusting service 8 calls…

Absolutely disgusting service 8 calls to them not even 1 reply 14 emails an absolute joke of a company they took over my account from the post office and it’s probably the worst company I’ve ever dealt with avoid at all costs

Time for legal action?

Electricity Spend data still not supported on the App after Shell installed ‘smart’ meters they knew didn’t work back in April 2022. Still no fix and no word of when this will be fixed. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Juan Ferrai: Location Sunderland: Date 2022-12-16

Comments

Do not use this company originally with the Post Office but went with Shell when they took over. Broadband speed was way to slow and unreliable. Customer service is a joke and finally moved supplier. Asked to return ancient router or would be charged £35. Returned Router with letter and proof of postage. 2 month later and various phone calls to tell them the router had been returned they still wanted the £35 paid . They then forwarded the disputed debt to MIL debt collection agency without notice. Avoid with a barge pole a horrible company read more

8 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful service

Terrible customer service, WiFi has been working intermittently, I have been ringing up asking for this to be fixed, which was finally done after Christmas. I was cut off twice on the phone.

Avoid Shell Energy for Bradband

Ordered broadband from shell in December with a go live date of 20th December. After 16 days still no broadband and customer service can not give me a date when the broadband will be working. Avoid. read more