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…dropped calls, constant redirects, clueless staff, no respect for the customer…

…dropped calls, constant redirects, clueless staff, no respect for the customer…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Trevor Davies: Location Oxfordshire: Date 2023-01-08

Comments

Shell took over my post office account. Having read other reviews I realise that I have been fortunate not to have had any problems with internet or phone. However I am only getting 20mps and I am pretty sure my PO contract was offering 35-ish.

However, Shell seem to be totally incapable of organising a direct debit and kept cutting me off. In the end I had to resort to paying online each month. At around £42 a month for “Superfast Broadband” and any time calls, it’s not a cheap option (not even fibre) and I am thankful that my contract is about to finish.

They never answer the phone, but greet you with a recorded message advising you to hang up if you’re driving. Do they think I’m a complete moron?

They should stick to oil and wrecking the environment. I’m off to Gigaclear and paying at least 40% less for a much faster connection.

Reviewer Mitchell: Location Aberdeen: Date 2023-01-06:

Comments

Had this less than 2 weeks, WFH and Shelll unable to help for 24 hrs. So was advised anytime it goes down yiu have to wait 24 hrs to get it fixed.

Reviewer Freddy15: Location Cardiff: Date 2023-01-05

Comments

If you want to relive the 90s spending a day on the phone with dropped calls, constant redirects, clueless staff, management with no respect for the customer. This is the company for you.

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