Sep 26th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Examples posted by John Donovan 26 Sept 2023
Reviewer Martin: Location Derby: Date 2023-08-29
Comments
Fast and reliable wifi when it finally was set up, but faced weeks and weeks of delays before this with poor communication and unkept promises from Shell. Moved house earlier this year and tried to stick with them but had similar issues where I was promised a ‘go live’ date that came and went with no wifi only to be told the order hadn’t gone through. Waited a week to find out it was still no further and they could not give me a new date, so cut my losses and cancelled with them. No real apology from Shell and a constant sense that people I spoke to on the phone didn’t really know what was going on and just wanted to give me a quick answer to get the call finished. read more
shellplc.website and its sister non-profit websites
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Sep 20th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Examples posted by John Donovan 20 Sept 2023
Reviewer Pierangelo: Location Glasgow: Date 2023-08-23
Comments
I have been with shell energy for 3 years and can honestly say it is the worst company I have ever dealt with.
After 2 years they cancelled my contract without my knowledge. I then found out that this resulted from my neighbour accidently putting my flat number which resulted in them terminating my contract. After opening a new contract I experienced a variety of different problems such as my bills being higher than what the contract states and my internet was running significantly slower. The customer service here is appalling.
With all these issues arising every couple of weeks I was constantly on the phone with customer service, every person I spoke with told me something different and I was constantly being told to speak with different departments as no one knows what they are doing. They reopened several contract for me with out my permission and when I wanted to leave the company due to all the hasses and no revolment of any of these issues, they then told me I had to pay for the full termination fee because it was a new contract. As stated above I did not agree to cancel or reopen my contract several times and i now should have been in my original contract for 9 months meaning I should only need to pay for the remaining 9 months ( it is a 18 month contract). But shell energy is insisting I pay for the full 18 month termination fee. I would highly suggest that everyone stays away from this company as they are only looking to scam and make more money read more
shellplc.website and its sister non-profit websites
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shell2004.com
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John Donovan. There is also a
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Sep 17th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Examples posted by John Donovan 17 Sept 2023
Reviewer Diane Bryant: Location Lowestoft: Date 2023-08-16
Comments
As a vulnerable disabled person who is very reliant on a reliable WiFi, Internet service I totally regret signing up with She’ll Energy as it’s extremely unreliable
Reviewer Gerald: Location Northern Ireland: Date 2023-08-15
Comments
It is beyond absurd the way this company have treated me. After dialogue with this company about renewing my contract I was assured on multiple occasions that the new rate was in place however they continue to charge me at my old rate hence the multiple staff members I have spoken with simply did not do their jobs as they assured me it was changed yet it has not after multiple assurances. What kind of company employs staff who are simply not doing their jobs and lying to customers? I will now seek legal advice in relation to consumer rights as this company is simply not providing what we have agreed upon in the terms of our agreement. Truly shocking in this day and age that a company treats a customer like this.
Reviewer Yuchun: Location Belfast: Date 2023-08-15
Comments
Worst Internet do not get tied into a contract with this company
Reviewer Joe: Location Suffolk: Date 2023-08-15
Comments
Absolutely crap! I was lured by a £95 amazon voucher. The speed is OKish but the router keeps disconnecting my devices and then has a fit itself. When I got the router out of the box I thought it was off wish.com, very cheap looking and apparently also in its operation. I am looking to move next year and am seriously thinking about ‘buying” myself out of the contract early read more
shellplc.website and its sister non-profit websites
royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and
shell2004.com
are owned by
John Donovan. There is also a
Wikipedia feature.
Sep 13th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Examples posted by John Donovan 13 Sept 2023
Reviewer Billy Loudon: Location St Andrews: Date 2023-08-15
Comments
Worst broadband
Worst customer service
Reviewer Tristan: Location London: Date 2023-08-14
Comments
Utterly awful. Pathetic router which just can’t hold a signal or broadcast to anywhere other than the room it’s in. Far too expensive for the speed you actually get and useless in terms of customer service. Avoid
Reviewer John Redmond: Location Buxton: Date 2023-08-14
Comments
Had no problems until i decided to switch, my broadband suddenly developed a fault and was constantly going on and off, no help whatsoever from customer support, I would advise against using shell energy broadband awful service and poor speeds waste of money cowboy outfit!!!
Reviewer Paul Butterworth: Location Aspatria: Date 2023-08-11
Comments
For me the issue with Shell Broadband is mainly their customer service. If will offer you no grace if you need to change contract and it will always be in their favour. They will charge you FOR EVERYTHING. Admin fees, routers, sending routers back. I consider them the easyjet of flying. read more
shellplc.website and its sister non-profit websites
royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and
shell2004.com
are owned by
John Donovan. There is also a
Wikipedia feature.
Sep 5th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Examples posted by John Donovan 5 Sept 2023
Reviewer Luis Navarro: Location London NW1 8UB: Date 2023-08-09
Comments
Contracted Shell broadband over a month ago for offer of £26.99. Engineer booked for 9th August 2023, between 8 as m and 1pm, they did not turn up, on phoning them the lame excuse that it had been cancelled by them and apologising for not informing me. Utterly Useless!!!!! WASTE OF TIME!!!!
Reviewer uj: Location Camberley: Date 2023-08-09
Comments
shell broadband kept on cancelling my order , because of them i was without broadband for 1months +….existing broadnand provider disabled their services in order for shell to switch …and shell cancelled my order on the switch day….dodgy … read more
shellplc.website and its sister non-profit websites
royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and
shell2004.com
are owned by
John Donovan. There is also a
Wikipedia feature.