Posted by John Donovan: 7 June 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Luke: Location Westhoughton: Date 2023-05-14

Comments

Do yourself a favour DON’T USE THEM FOR YOUR BROADBAND , Its slow when it works and you are forever offline its hit or miss when broadband is up and running, its always down nearly every week and their customer service is shocking

STAY WELL CLEAR

Reviewer Alexander: Location Edinburgh: Date 2023-05-15

Comments

When I joined shell broadband there was a deal that you get 3 months WiFi free charge and after the 3 months I was too receive a £100 amazon gift card called shell broadband up and now there trying to say it takes upto 120 before anyone will get it I feel its a scam in a way just to get customer’s too join up as i see it’s a false advertising just so you join there broadband and there not interested in helping you I called them today asking where my £100 amazon gift card after nearly 5 months with them wasn’t helpful wouldn’t listen to me cut me off all the time wouldn’t let me talk broadband has cut off that many times when watching a film on Netflix not the best broadband read the small print before signing up with them they can lie about your contract and put the phone down on me today because I said I was going to ofcom and the customer service told me too do what I want she didn’t care about me i think they customer services agents she get sent for training on there manners when dealing with customers I was shocked by they way I was treated can’t really understand the customers services read more

5 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

It took them 8 days to connect me to broadband

It took them 8 days to connect me to broadband. They had a faulty connection but never told me. I spent 2 hours over several days phoning them to get to the bottom of it. Only good thing is they made a goodwill payment, even though this didn’t come close to reimbursing my expenses due to lack of broadband

Impossible to contact, awful customer service. read more

Published 3 June 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Natalie: Location: London Date 2023-05-12

Comments

Customer service is horrific. Made it difficult to cancel. Unresponsive to messages, except for when it might be of benefit to them to respond. Far better suppliers available out there.

Reviewer JB: Location Portrush: Date 2023-05-11

Comments

Couldn’t even provide service -failed. 3 promised dates yet have yet to see service provided. I sat in 10 days for engineer – no dates ever given . If I could give zero stars⭐️I would. They offer £100 to spend in Shell Service Station yet have not computed that there are none in Northern Ireland. They sold off their garages here. Go figure!!! read more

1 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Unreliable Broadband

I’ve never had so much down time with a broadband provider. Earlier in the year, it was out of action for 2 weeks. A month ago it was hit and miss for 2 or 3 days. Tonight it’s gone again. Connecting and then immediately disconnecting every minute. As soon as a device connects to the router, the router drops it’s Internet connection or reboots itself completely. read more

The Guardian

Calls for bigger windfall tax after Shell makes ‘obscene’ $40bn profit

Sunak government under pressure after gas prices fuel ‘outrageous’ doubling of profits at Anglo-Dutch group

• Shell’s spending on renewables ‘a fraction of what it claims’

• Nearly 14,000 Nigerians sue over pollution impact

Alex Lawson Energy correpondent: Thu 2 Feb 2023 14.13 GMT

The government is under pressure to rethink its windfall tax on energy companies after Shell reported one of the largest profits in UK corporate history, with the surge in energy prices sparked by Russia’s invasion of Ukraine pushing the oil company’s annual takings to $40bn (£32bn).

Opposition parties and trade unions described Shell’s bonanza, the biggest in its 115 year history, as “outrageous” and accused Rishi Sunak of letting fossil fuel companies “off the hook”.

On Thursday, the UK headquartered company confirmed it had paid just $134m in British windfall taxes during 2022. It paid $520m under the EU “solidarity contribution” – Europe’s equivalent of the windfall tax. read more

Evening Standard

New Shell boss launches overhaul as executive roles cut

Wael Sawan, who took over at the start of this month, said the changes will take place from July.

By Henry Saker-Clark: 30 JAN 2023

Shell has revealed it will combine its oil and gas production and liquified natural gas (LNG) divisions as part of an overhaul by its new chief executive.

The new operation, which will combine Shell’s most profitable divisions, is to be led by Zoe Yujnovich, currently the group’s upstream director.

Shell confirmed the shake-up will reduce the size of its executive committee from nine to seven members in order to “simplify the organisation further and improve performance”. read more

SkyNews

Shell to pay £1.7bn in UK and EU windfall taxes

It comes after bosses at the London-listed oil giant said in October they had not paid any UK windfall taxes due to heavy investment in the North Sea.

By Sarah Taaffe-Maguire, business reporter

Friday 6 January 2023 10:17, UK

Windfall tax payments are to cost Shell around $2bn (£1.7bn), the oil and gas company has revealed.

The cost of the UK’s energy profits levy and the EU’s recently announced solidarity contribution will reach $2bn (£1.7bn) in the final three months of its financial year, the firm said in a fourth quarter 2022 update. read more

The Telegraph

Shell delays payment of cost of living grants until spring, investigation finds

The energy giant, which received £90,141,141 from the Government to give to customers, says the hold up is due to administrative processes

By Rachel Millard and Emma Gatten 4 January 2023 

Shell has delayed the payment of taxpayer energy bill support payments to thousands of its customers, sparking criticism over its role in the cost of living crisis.

The energy giant’s household supply division says some of its 1.4 million customers will now have to wait until April, to get payments which were due in October when bills hit almost double their level a year earlier. read more

Shell Canada snapping up gas stations in preparation for energy transition

Amanda Stephenson, The Canadian Press: 15 Dec 2022

CALGARY — After announcing its purchase of 56 gas stations from the parent company of Sobeys Thursday, Shell Canada is on the lookout for other potential acquisitions as it seeks to grow its retail fuel footprint across the country. read more

THE TIMES

Shell at odds with government as it predicts earlier gas price drop

Emily Gosden: Energy Editor: Friday December 09 2022, 5.30pm

Gas prices will fall back before the government expects, with the North Sea windfall tax raising less money than predicted, Shell has told the chancellor. read more

THE TIMES

Shell props up UK energy supply arm with £1.2bn as prices soar

Helen Cahill: Friday December 09 2022

Shell has been forced to support its UK supply arm, which has more than a million customers, with £1.2 billion worth of financing amid the “unprecedented” rise in energy prices.

The FTSE 100 energy giant has extended capital and loans to its subsidiary Shell Energy to help bolster its finances after losses widened last year.

Continue reading

Shell to acquire renewable natural gas producer Nature Energy

Nov 28, 2022

Shell Petroleum NV, a wholly owned subsidiary of Shell plc (Shell), has reached an agreement with Davidson Kempner Capital Management LP, Pioneer Point Partners and Sampension to acquire 100% shareholding of Nature Energy Biogas A/S (Nature Energy) for nearly USD $2 billion (€ 1.9 billion). The acquisition will be absorbed within Shell’s current capital range, which remains unchanged.

Based in Denmark, Nature Energy is a producer of Renewable Natural Gas (RNG) from agricultural, industrial, and household wastes. read more

skynews

Shell to review £25bn investment in UK projects after windfall tax extended

The oil giant’s UK chairman tells Sky News the company knows it has to play its part but it wants to know when the levy will be withdrawn.

Monday 21 November 2022 19:53, UK

Shell will review £25bn of investments in British projects after the chancellor extended the windfall tax on energy companies, its UK chairman has told Sky News.

David Bunch said the oil giant would re-examine each of its projects on a “case-by-case basis” after Jeremy Hunt increased the levy on “excess” oil and gas profits from 25% to 35% in last week’s autumn statement. read more

After years of construction, Shell ethane cracker starts up

MONACA, Pa. (AP) — Years in the works, a massive petrochemical refinery in western Pennsylvania fed by the vast natural gas reservoir underneath Appalachia became fully operational Tuesday, oil and gas giant Shell plc said.

The refinery, built on the site of a former zinc smelter along the Ohio River some 30 miles (48 kilometers) northwest of Pittsburgh, will produce 3.5 billion pounds (1.6 billion kilograms) of polyethylene annually when it ramps up to full production by the second half of 2023, Shell said. read more

Hellish working conditions on board the world’s biggest offshore gas site, Prelude

The Sydney Morning Herald

‘Forensic, fair and fascinating’: WAtoday wins at media awards

By Daile Cross: November 14, 2022 — 9.10am

Using information gathered through his unrivalled industry contact list, WAtoday business journalist Peter Milne exposed the hellish working conditions on board the world’s biggest offshore gas site, Prelude.

On Saturday night his exclusive reporting saw him win best Business, Economics or Finance report at the annual WA Media Awards, the state’s pre-eminent journalism awards. read more

“customer service is rubbish. broadband slow and always dropping out, cant watch a full movie. waste of time calling then. they are insulting.”

14 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

customer service is rubbish

customer service is rubbish. broadband slow and always dropping out, cant watch a full movie. waste of time calling then. they are insulting. you pay the bill on time and still get threaening letters saying the will cut you off for NOT paying the bill. no respect they call you by your first name.on bills. dont encourage them steer clear of them. read more

Shell Broadband Terrible Service for just about everything!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Julian M: Location lanarkshire: Date 2022-10-27

Comments

Lost my phone line last Saturday, broadband had also been very unstable prior to that. Called up and wa given option of callback. They returned the call a couple of hours later but hung up as soon as I answered. Sent them an email, and have been emailing every day since with zero response.

Reviewer Gary W: Location St. Helens: Date 2022-10-26 read more

BITCOIN MAGAZINE

Oil And Gas Giant Shell Signs Two-Year Sponsorship With Bitcoin Magazine

November 10, 2022 — 11:49 am EST

Written by Shawn Amick for Bitcoin Magazine

Shell (NYSE: SHEL), one of the world’s largest oil and gas companies, has signed a two-year partnership with Bitcoin Magazine to sponsor the 2023 and 2024 Bitcoin Conferences.

Representatives from Shell will speak on the mining stage about improving the energy costs of bitcoin mining using the company’s own lubricant and cooling solutions.

Shell announced last August that it would be expanding into immersion cooling solutions to fuel its data centers. In the release, Shell explained that data centers, such as those used to mine bitcoin, account for 1% of global energy consumption, of which one-third of that comes from cooling solutions. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Daniel Stockport: Location Easington: Date 2022-10-24

Comments

Where to start, after having no internet for a week I eventually managed to speak to Shell Energy broadband. On hold for over 40 minutes until I spoke to someone. They advised they would send an engineer out and I would get a text and I had to make sure someone was in between those times or I would be changed £65. My partner has took a day unpaid from work to sit in for an 8-1 appointment only for nobody to turn up, no text to say why, no call. Another 40 minute phonecall later and we have been told their “latest update” is that it could be anytime today or tomorrow. We werent told this until we rang. The customer service is shocking, the service is even worse and I will be leaving as soon as my contract is up. AVOID SHELL ENERGY BROADBAND AT ALL COSTS. read more

The Washington Post

Widows of executed Nigerian activists end case against Shell

By Mike Corder | AP: November 8, 2022 at 5:49 a.m. EST

THE HAGUE, Netherlands — The widows of four Nigerian activists executed in 1995 have withdrawn their appeal in a Dutch civil case in which they alleged that oil giant Shell was complicit in the men’s deaths, ending a yearslong legal battle for compensation and an apology.

The four widows, Esther Kiobel, Victoria Bera, Blessing Eawo and Charity Levula, launched the case in 2017. It was rejected in a final ruling by The Hague District Court in March, following an interim decision in 2019 dismissing parts of their claim.

Their husbands were among nine activists from the Ogoni tribe, led by writer Ken Saro-Wiwa, who were hanged in 1995 for the murder of four political rivals. Supporters say they were really targeted because of their involvement in protests against environmental damage by Shell’s Nigerian subsidiary. read more

Shell CEO Confident on Long-Term LNG Demand

Pietro Pitts: Mon, November 7, 2022 

Shell Plc remains confident on the long-term outlook for LNG demand, especially in Europe, despite recent supply constraints, the company’s CEO Ben van Beurden and CFO Sinead Gorman concurred during a virtual webcast with various media outlets.

Shell’s LNG trading and optimization was “impacted by a combination of seasonality and supply constraints, where the business is geared towards supplying the northern hemisphere during the winter,” the company revealed in its third-quarter results.

Van Beurden continues to see LNG as a long-term growth segment with typical growth of 4% per annum and thinks the figure could be higher given higher energy consumption in Europe. In parallel with higher energy demand, the company has boosted its positioning in LNG in projects in Qatar from the North Field South and North Field East developments to Mexico, the executive said. read more

OILPRICE.COM

Shell’s Flagship LNG Trading Division Made Big Loss In Q3

By Alex Kimani – Nov 03, 2022, 10:00 AM CDT

• Reuters: Shell’s giant LNG trading division made $1 billion loss in Q3.

• Gas trading divisions by Shell’s peers performed much better.

• Nevertheless, Shell was still able to post its largest quarterly profit at $9.45B from $4.13B during last year’s corresponding period.

Shell Plc’s (NYSE: SHEL) flagship LNG trading division reported a loss of nearly $1B, sources have revealed to Reuters. The loss is attributed to serious whiplash after the company’s LNG traders were caught flat-footed by the surge in natural gas prices following Russia’s gas supply cuts to Europe. The latest revelation is, however, hardly surprising given that Shell has issued a weak update issued earlier in October. read more

Poor quality connection, low range router and speed… have no customer advisors available – poor quality products and awful service.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer M WOLLENBERG: Location LONDON E18: Date 2022-10-19

Comments

STAY AWAY! They promised service, in the end Openreach attended and said they could not offer even basic DSL never mind fibre – but of course by then old service was turned off – so now I am without and have been for weeks – and they take days to reply read more

The Sydney Morning Herald

Pressure mounting on $318b energy giant that says it cares about climate

Laura Chung: November 4, 2022 — 8.45am

All around the world, the pressure on $318 billion oil and gas giant Shell is mounting. In the Netherlands, the company was forced to remove ads promoting “carbon-neutral” petrol after they were found to be misleading by the Netherlands’ Advertising Code Committee. In the US, a House of Representatives committee heard Shell had touted its climate goals and vision but internal emails painted a different picture. read more

REUTERS

Exclusive-Shell’s Flagship LNG Trading Made Nearly $1 Billion Loss in Q3 -Sources

By Reuters Nov. 3, 2022, at 8:57 a.m.

By Ron Bousso, Marwa Rashad and Dmitry Zhdannikov

LONDON (Reuters) – Shell’s liquefied natural gas (LNG) trading division recorded a loss of nearly $1 billion in the third quarter of the year, three industry sources told Reuters, after traders were caught out by a sharp rally in European gas prices when Russia halted supplies.

Shell, the world’s top LNG trader, last week reported its second largest quarterly profit of $9.45 billion, but said it was impacted by weaker gas trading results.

Shell does not disclose its trading results and often uses general terms to describe trading conditions. read more

“DO NOT GO WITH THIS COMPANY FOR BROADBAND. Absolutely shocking service from beginning to end”: “right now there is a fault which is causing my broadband to run slow…”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer J Pow: Location Surrey: Date 2022-10-18

Comments

For days and days unable to see bill, unable to pay bill; forces call to contact centre who can’t answer, select to use call back but no one calls back. Website unable to modify call package have to phone in. Useless. read more

“Horrendous we were left with no internet for 3 weeks due to them been unable to connect us to there broadband, every phone call was over 20mins to be told they were doing there best!”: “Absolutely terrible! In the 3 months of being with then we didn’t have 1 day of good broadband. We were constantly rebooting the router and restarting the box.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris Bolam: Location Leeds: Date 2022-10-13 read more

“broadband drops out, goes off for hours at a time, customer service do not answer, avoid Shell Energy at all costs.”: “Worse broadband network ever, avoid at all cost, the network is not fit for purpose”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Pat: Location Broxburn: Date2022-10-12

Comments

Stay away, horrible customer service from shell. Website crashes all the time. I was waiting for 3 months to get internet connection!!!

Not recommended. read more

The Telegraph

Once again, an American president targets UK companies to win votes

Shell and BP’s windfall profits have made them an easy target for Biden’s populism

BEN MARLOW: CHIEF CITY COMMENTATOR

2 November 2022 • 6:00am

Calling on the oil and gas industry to “stop war profiteering”, Biden said: “The oil industry has a choice. Either invest in America by lowering prices for consumers at the pump and increasing production and refining capacity. Or pay a higher tax on your excessive profits and face other restrictions.” read more

EXPRESS

While ordinary Brits struggle BP and Shell shareholders celebrate Putin-war pay-day

Today BP announced it had made £7.1bn in profit over the last three months. Tagged onto their profit figures was the announcement that the oil giant would initiate a new round of share buybacks totalling $2.5 billion.

By DR GEORGE DIBB: 19:08, Tue, Nov 1, 2022 | UPDATED: 19:29, Tue, Nov 1, 2022

Share buybacks, which involve a company repurchasing its own stock to artificially boost its overall share price, were illegal in the UK until 1981 because they were considered a form of market manipulation. Last week, Shell also announced it would spend nearly half of its $9.5 billion profits on a bumper $4 billion buyback programme for shareholders. At the same time, the oil multinational revealed it hadn’t paid a single penny of the windfall tax in the UK. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Sophie Laurena: Location Wales: Date 2022-10-10

Comments

Avoid at all costs. What a disgrace of a company, we were sold this wifi as part of a deal when buying appliances from Currys. The cheapest in our post-code apparently, and feeling pressured on the spot that this was the fastest wifi in our area we stupidly agreed to shells wifi. 3 times in 7 weeks we have had to have an engineer out to “sort” the same reoccurring issue. Wifi works fine for a few days and then gets cut off down to nothing, takes over and hour to speak to somebody from customer service just to be told that you need to restart the router..lol. Very unprofessional to also be told “can you not ask a neighbor to use their wifi?” Because i work from home. First of all we pay to have our own working wifi and secondly who in the right mind even says that to a customer who should be getting what they pay for!! Awaiting for complaints team to get in touch so I can cancel and start with a better much more professional provider where i hopefully wont have to worry about my wifi being cut off an hour before i have to deliver a presentation! If i could rate them 0 stars i would. read more

“Shell energy is the worst company I have ever dealt with! Have nothing to do with them… ever!”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer paul: Location midlands: Date 2022-10-07

Comments

Absolutely awful. Completely messed up our switchover to them, leaving us with no internet for several days now. Spent hours on the phone to their customer service with no resolution. Avoid.

Reviewer Malcolm shepherd: Location Princess risborough: Date 2022-10-07 read more