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Arrogant nasty vile Shell Energy customer service

Shell Energy Broadband Reviews recently posted on

Examples posted by John Donovan

16 Oct 2023

Reviewer susan williams: Location Clowne, Chesterfield: Date 2023-09-18


they should be called pure hell not shell arrogant nasty vile customer service after waiting 2hrs to actually spk to a human internet after numerous complaints still does not work 5mg is the best i get but goes down every 2mins to no broadband do not go with this rip off company i was with post office till these clowns took over worst day of my life pure hell thought talk talk was bad enough these are the pits

Reviewer James Wilson: Location Glasgow: Date 2023-09-17



An absolute joke when it comes to customer service,

My Broadband was meant to go live on 4th Sept,

4 days later nothing!

Spent over 2hrs on phone being passed from one department to another to then be told my order was cancelled then told it was still live

Agent asked me to unscrew faceplate at wall and try and connect inside,

Never heard anything like this ever,

Then told an engineer would call a few days later but he never showed up,

When I called them they tell me he was at my door ! NO HE WASNT, then they tell me he called me ! NO HE DIDNT,

Then then said he would call back following day which he did in his own car, no tools, told me he was off day before as he had to take dog to vet,

Something told me he was at it,

Told me the router was refurbished and faulty and I would have to call to arrange another router to be sent out,

When I threatened to cancel they assured me I’d get router within 48hrs which I did,

Again it didn’t work, closer inspection it was another refurbished one,

Then after spending another hour on phone to cancel order I was threatened with a £300 cancellation charge,

I’ve had no service from day 1 and very poor customer service,

At that point I said I would be paying nothing and proceeded to cancel DD,

This is undoubtedly the worst company I’ve delt with, I’d urge anyone reading this to not use this company as your stress levels will go through the roof,

Worse two weeks of my life ever.

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