May 26th, 2023
by John Donovan.
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Published 26 May 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Fred Darlow: Location Bridgwater: Date 2023-05-04
Comments
Absolutely diabolical. Never have I ever had such hassle setting up a service. Shell are undoubtedly the worst Broadband provider the planet has to offer.
The router arrived over a week late, The service which I was informed was live didnt even work when the router did arrive. Upon trying to close my contract before the first bill even came through, they’re attempting to charge me the closing fee of £308 despite the fact that I havent even been able to use the service through no fault of my own. Truly despicable, absolutely useless. If you have the option between Shell and no broadband, youd be better off with no internet.read more
May 21st, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Dealing with their customer service is something akin to torture with endless recorded messages and options before you end up speaking to a person. They then end up transferring you from one person to another…
Reviewer Oliver Dickens: Location Cambridgshire: Date 2023-04-24
Comments
If I could give their customer service a negative rating a would.
As a previous post office customer, I decided to upgrade to a full fiber package in early January 2023- I was repeatedly given different installation dates. Finally on the 21 March I was given a confirmed date for the Openreach engineer to arrive. Suffice to say nobody arrived on the agreed date. Subsequently 2 more engineer visits resulted in a line being installed-but still no internet service. As of the 24th of April(more than 3 months) they managed to achieve nothing.read more
Do not take out this for your broadband & phone as they do not tell you when your contract runs out & do not care that when your in hospital for 4 weeks & cannot use their services they still want full payment even though you contact them
I would give these guys negative stars if possible. Whatever you do, DO NOT get them to change your meter to a smart meter. The initial meter they installed was dodgy (kept resulting in power cuts and damaged numerous devices in my house). It then took them 6 months for an appointment to install a new meter. And throughout this time my father had pulmonary fibrosis so had an oxygen concentrator connected to the mains so any power cuts in the night could have been life threatening.read more
May 8th, 2023
by John Donovan.
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Article posted 8 May 2024
“…always had intermittent disconnection issues and looking forward to the contract ending so I can find another provider. Vote with your feet is my motto.”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Violet Curry: Location Sunderland: Date 2023-04-01
Comments Such a terrible service. No practical help given when I phoned for help when broadband went off completely.Except being asked to unscrew something from wall. When I refused was told that bcos I’d refused to carry out test it would probably cost me £65 for an engineer to call. I refused an engineer and raised a complaint. Broadband came back on after about 3 and a half hours. Lost valuable time to do some work. Complaint was ” closed” after a few weeks without any correspondence fro. Shell addressing g complaint or explaining how it was resolved. Continued to have problems. Tv in bedroo. Couldn’t pick up signal fro. Router about 25 feet away. Tv in sitting room constantly buffering or going off completely. Phoned to complain and said I wanted to leave. Told it would be £184 termination fee. I said the service was no good and they were at fault. Operator said I’d refused e ginger initially so basically I’d refused help. I said I only refused bcos previous Operator said because I’d refused to carry out test in my home by unscrewing the box and would have to pay the £65. Upshot is I was receiving very little service so I changed provider phoned Shell explained why I was cancelling. Have now got really good service etc with new provider. Shell just emailed to say they’re billing me £184. I’ve been advised to contact Ombudsman but I’ll pay the money draw a line under the whole terrible experience BUT will be very vocal in telling g people to avoid Shell due to my horrendous interaction with the company and its reoresentativesread more
Another worthless response from Shell claiming they have settled the ombudsman decision by way of credit.
This saga is nearing its first anniversary now and Shell who have made first quarter profits in 2023 of £7 billion continue their refusal to settle what they owe me… a mere £1083.65.
They continue their pursuit of this supposed debt with threatening phone calls always early morning and written correspondence. Absolutely disgraceful. Either they think I’m stupid or they are..with the responses they offer to my complaint. The responses they offer are fundamentally wrong and if their billing experts consider there response is correct I would suggest they consider a career change.
Do NOT join Shell it will be your worst nightmare, nothing short of daylight robbery. You have all been warned. Act 374080read more
When Annabel Miller* took up the offer of a new superfast broadband plan with local and international calls for £40 a month from Shell Energy, she thought she was on to a good deal.
Within six months, however, she had suffered an 18-day broadband outage due to the wrong router being sent to her London home, a series of incorrect bills for more than she was due to pay, and even problems with her house alarm. When she tried to complain, she says she received confusing and frustrating responses.
“It appears Shell Energy decided to use an initial tactic of not responding to complaints, then dismissing them and closing them,” she says
“I had a number of emails claiming they had been resolved and closed, despite not having received any responses. The strategy was to confuse and distort facts, and ignore my complaints,” she says.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Katie: Location Cumbernauld: Date 2023-03-30
Comments
Terrible connection and even worse customer service. Router will disconnect almost every 20-30mins and can take 17 mins to load a photograph, or 9 mins to load a Google page, even while sitting next to the router. If you want to cancel, you’ll be transferred to different departments and made to explain why you’re cancelling to every one of them, just for them to pass you to someone else and explain all over again. Even if you ask them to log a complaint, they just email you saying they’ve closed your complaint, without actually speaking to you at all regarding it. If you want to pay for wifi but never actually intend on using it whatsoever, then this is perfect for you.read more
May 4th, 2023
by John Donovan.
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Shell makes $9.65 bln profit in first quarter, beating forecasts
REUTERS: May 4, 20237:15 AM GMT+1
LONDON, May 4 (Reuters) – Shell (SHEL.L) made a net profit of $9.65 billion in the first three months of the year, it said on Thursday, dropping slightly from the previous quarter as energy prices cooled but still beating forecasts.
Shell kept its dividend unchanged at $0.2875 per share and also kept the rate of its share repurchase programme stable at $4 billion over the next three months.read more
Disgusting. Disorganised. Impersonal service. I was ‘allocated’ Shell after Green went bust. Never again. I’ve gone back to EDF energy who, in 2 emails, set up my account in the correct way. Never again will I use this company. And don’t bother with your insincere response. I’ve got loads of emails telling me you strive for excellent customer service. All evidence to the contrary in my experience. Regarding your reply. I already said not to bother. I’m sick of speaking with a company who has zero regard for its customersread more
Absolutely useless! Not a brain cell between them! Keep getting told someone will call me back, which never happens, then when you call them they’re attitude is absolutely stinking! If you’re looking for a broadband provider, AVOID THESE CLOWNS!
Terrible service!!!!!!! their website doesn’t allow for inputting meter readings in Jun 2022 to Dec 2022. Then i called them and provide meter readings I’m still getting estimated bills. And then i submitted the readings online in recent months. They mentioned that they never received the accurate the meter reading in until this month, and provide inaccurate bill for over the last 10 months.read more
Apr 22nd, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
POSTED 22 APRIL 2023
Reviewer Tom: Location: London: Date 2023-03-16
Comments
Never experienced such terrible customer service – clearly got no process in place for working effectively with OpenReach, delay after delay, engineers turning up without a clue what they are doing. I’d avoid at all costs as I’ve wasted 2 months trying to get this sorted. When I told them I was cancelling and going to BT because they will likely be better at wrangling OpenReach the operator just said “yeah probably” – even their own people know it’s not good enough.read more
Mar 28th, 2023
by John Donovan.
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“STEER CLEAR. My biggest regret is not checking reviews before getting broadband with Shell.”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Selection of reviews posted here 28 March 2023
Reviewer joe: Location Runcorn: Date 2023-03-03
Comments
total crap it’s off more times than on..going to my solicitors on Monday to see if can cancel without penalty…if it was me..charging for a service like shell I would be in the dock for fraud
Reviewer MG: Location UK: Date 2023-03-03read more
Mar 24th, 2023
by John Donovan.
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Signed up for their superfast package, dreadfully slow speed. Dreadful customer service, still trying to RESOLVE SLOW speed issues…
Posted 24 March 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Jack: Location York: Date 2023-03-02
Comments
Avoid buying this broadband at all cost. Should be banned from comparison sites. I have had the broadband for 3 days, haven’t got it working yet. Rang up to cancel for free in my “14 day cooling off period” to be told this actually ended 2 days ago, the day the line was taken over by Shell. Currently trying to charge me £110 to cancel a service I’ve had for 3 days that hasn’t worked once. Only saving grace has been a couple of people on the phone who have been willing to try to find a way a round this.read more
Just when I thought I’d met all the cowboy’s in the utility game another one rears it’s head. After leaving Shell in January this year I’m glad to say they will never see a penny of my cash ever again in any way shape or form. They screwed up my broadband and now they’ve screwed me on electric and gas. Probably the worst energy and broadband cowboy’s out there.read more
Feb 22nd, 2023
by John Donovan.
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Just joined shell absolute shambles of a company. one month in phone issue now broadband drops out every ten minutes…
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer: No Copper thanks. Location Oldham: Date 2023-01-20
Comments
When I agreed this contract it was for FIBER TO THE HOUSE.NO Virgin yet here but I had been very happy with it before. Hence I said it had to be right to the house. No problem sir our new ‘Fiber plus ‘ will give you that. 14 days to connect it. After several calls and issues I opened the little grey wall box outside —- NO fibre just old nasty copper!read more
Feb 19th, 2023
by John Donovan.
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CBS News
Shell cracker plant once again issued pollution violation notice
BY PATRICK DAMP: / CBS PITTSBURGH
INDUSTRY, Pa. (KDKA) – The Shell cracker plant in Beaver County has once again been issued a pollution violation notice.
This is the third time the state’s department of environmental protection has said the plant has exceeded emission limits, once again violating rolling 12-month standards in November and December.
The plant has only been operational since November.
The DEP said in November it emitted 716 tons of volatile organic compounds, 200 tons above what is allowed. read more
Feb 12th, 2023
by John Donovan.
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NL TIMES
Shell demands compensation after Greenpeace action on oil platform
SUNDAY, 12 FEBRUARY 2023: Reporting by ANP and NL Times
Greenpeace said it has received a claim for damages from Shell over the occupation of an oil rig by activists from the environmental organization. The oil and gas company is demanding 100,000 pounds (113,000 euros), in part because Greenpeace activists placed solar panels and a wind turbine on the floating platform. The platform is on its way to the port of the Norwegian city of Haugesund.read more
Feb 9th, 2023
by John Donovan.
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REUTERS
Environmental groups plan to sue Shell’s new Pennsylvania plant over emissions
8 Feb 2023
Two environmental groups announced on Feb. 2, 2023 that they plan to sue Shell Chemical Appalachia over air pollution, just about three months after the startup of operations of Shell’s 1.6-million tonnes per year facility with capacity of polyethylene production, and related ethane cracker in Pennsylvania.
The Environmental Integrity Project said in a press release that along with another environmental group named Clean Air Council it filed “a notice of intent to sue (…) for repeated violations of air pollution limits,” it said.read more
Feb 8th, 2023
by John Donovan.
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“left with no broadband for three full weeks – now to be four weeks of no broadband, by the time my new router will supposedly arrive. Yet my contract is live and I have already received my first bill…”: “…just simply cannot recommend Shell Energy. Never in my life have I been failed so badly by a company…”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
REVIEW POSTED ON broadband.co.uk on 1st Jan 2023
Reviewer Callum: Location Carlisle: Date 2023-01-01read more
Absolutely terrible company, overcharging, ridiculous prices, unhelpful staff, will never buy or use anything Shell related, I advise everyone else to do the same.
Download speeds of less than 6MBPS when the package I pay for alleges 15 to 17 MBPS. When queried the allegation was that the fault lay with my internal wiring. Having attempted all Shell’s suggested tests, no improvement. Do not waste your money, they don’t care once they’ve got it!!!!!!!!!!!!!read more
Feb 7th, 2023
by John Donovan.
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AMNESTY INTERNATIONAL
Nigeria: Shell must clean up devastating oil spills in the Niger Delta
February 2, 2023
Reacting to the news that two Nigerian communities, which have been devastated by oil spills, have filed claims against Shell at the High Court in London, Amnesty International’s Head of Business and Human Rights Mark Dummett, said:
“More than 13,500 residents from the Ogale and Bille communities in the Niger Delta have now filed claims against Shell asking that the company clean up oil spills which they say have wrecked their livelihoods, poisoned their wells, and polluted their land and water, which means they can no longer farm or fish.”
“Amnesty stands by these two communities in the Niger Delta, which have been engaged in litigation against Shell for seven years, asking that the company clean up the damage caused and compensate them for their lost livelihoods.
“Shell announced in 2021 that it plans to sell its onshore oilfields and assets in the Niger Delta after 60 years of highly profitable operations in the area. It is concerning that Shell has not explained how it plans to address the widespread and systemic pollution of Nigerian communities linked to its operations over many years before it sells up and leaves.read more
Feb 4th, 2023
by John Donovan.
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The Guardian
Shell’s lack of ambition is maddening: it’s time to speed up transition to renewables
Nils Pratley
Thu 2 Feb 2023 19.30 GMT
The chief executive has changed at Shell but the song remains the same. The energy transition will be “balanced” and “we intend to remain disciplined while delivering compelling shareholder returns,” declared Wael Sawan. Translation: the company will not use the sudden arrival of spectacular financial riches to boost spending on renewables.
Being “disciplined” is, of course, an admirable ambition when presented starkly and without context. No chief executive of any company is ever likely to tell investors that the plan is to take wild punts on projects with little prospect of a decent return. But there is a world of nuance between the extremes.read more
Feb 2nd, 2023
by John Donovan.
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BBC NEWS
Shell reports highest profits in 115 years
Oil and gas giant Shell has reported record annual profits after energy prices surged last year following Russia’s invasion of Ukraine.
By Simon Jack & Nick Edser: 2 FEB 2023
Profits hit $39.9bn (£32.2bn) in 2022, double last year’s total and the highest in its 115-year history.
Energy firms have seen record earnings since oil and gas prices jumped following the invasion of Ukraine.
It has heaped pressure on firms to pay more tax as households struggle with rising bills.
Opposition parties said Shell’s profits were “outrageous” and the government was letting energy firms “off the hook”. They also called for the planned increase in the energy price cap due in April to be scrapped.read more
Amsterdam, Netherlands – Greenpeace activists from Argentina, Turkey, the US and the UK have boarded a Shell contracted vessel in the Atlantic Ocean with a banner bearing the message: “Stop Drilling. Start Paying”.
Just two days ahead of Shell’s profits announcement, four Greenpeace International activists boarded the White Marlin vessel at sea north of the Canary Islands in a peaceful protest against the climate devastation around the world caused by Shell and the wider fossil fuel industry, without paying a penny towards loss and damage.read more
Jan 30th, 2023
by John Donovan.
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Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working.
30 Jan 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working. They’ve tried their best to resolve complaints, but the inconvenience they’ve caused will not be resolved easily. I could forgive that if my broadband at least works, but due to a technical issue, it has still not been done. They expect it wont be working for a total of 3 months after my order date. Additionally, the customer website never works, meaning I can’t check any of my payment details or other information. Never use this company’s broadband.read more
The Dutch government plans to close the Groningen gas field this year despite Europe’s precarious supply position. Groningen is the largest gas field in Europe.
The field is dangerous, a government official from the Hague told the Financial Times, and the government has no plans to boost production from it.
“We won’t open up more because of the safety issues,” Hans Vijbrief told the FT. “It is politically totally unviable. But apart from that, I’m not going to do it because it means that you increase the chances of earthquakes, which I don’t want to be responsible for.”read more
Jan 24th, 2023
by John Donovan.
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Avoid at All Costs .. .Shell Broadband is Rubbish …
From a Shell Energy Broadband Review recently posted on broadband.co.uk
Reviewer J petrie: Location Belfast: Date 2022-12-31
Comments
Absolute Garbage .. Internet Kept Dropping Out etc so I changed Provider … Shell asked me to return Router or I would be charged £35 … I Then returned The Router ( at my own expense BTW ) Recorded Delivery, but Shell are Still Trying to Take £35 from me .. Emails Text messages etc .. Now They Have put a Debt Collection Agency Mil Collections onto me To Try and Get The Money .. Also have Blacklisted me on credit File . This after a month or so from leaving Them … Well They have no chance of ever Getting The £35 … They Can Suck The Back of Them … Avoid at All Costs .. Shell Broadband is Rubbish …read more
In 2021, thousands of Dutch citizens took one of the largest carbon emitters in the world to court and won. Together with Friends of the Earth Netherlands (Milieudefensie) they won a historic court case against Royal Dutch Shell, the parent company of Shell Group, forcing the company to take climate action.
The judge ruled that Shell’s current climate policy would contribute to a level of climate change that would be so dangerous that it would impose a threat to human rights.read more
September was a tumultuous month for the Shell chemical plant in Beaver County.
On Sept. 3, a missing O-ring in a circulation pump led to a leak of isobutane vapor. Two days later, brown emissions were seen coming out of high pressure ground flares — two metal combustion chambers that burn off unwanted gasses from the ethane cracker.
Three days after that, two separate flanges leaked hydrocarbons, and an ethylene refrigerant compressor tripped after it registered a high dew-point temperature. It tripped again two days later because of high vibration, which cascaded into a trip of several other systems.read more
Shell to spend $450m on carbon offsetting as fears grow that credits may be worthless
The fossil fuel firm Shell has set aside more than $450m (£367m) to invest in carbon offsetting projects, and plans to spend the equivalent of half the current market for nature offsets every year, the Guardian can reveal.
But a joint investigation by the Guardian, Die Zeit and Source Material into Verra, the world’s leading carbon standard for the rapidly growing $2bn voluntary offsets market, has found, based on analysis of a significant percentage of the projects, that more than 90% of their rainforest offset credits – among the most commonly used by companies – are likely to be “phantom credits” and do not represent genuine carbon reductions.read more
Awful Company! I was with Shell Energy for nearly 3 years and nothing but hassle.Terrible customer service! Seem to get no reply! Ended up getting a whopping great bill (due to not resolving the issue as no one would respond to my emails or answer my questions on the phone) I am struggling to pay this bill as its quite big so went through stepchange and even through stepchange shell play up all the time. Now asking for full balance to be paid by March. Joke of a company. You will certainly not be seeing me ever again!I am now with Eon and they are great!read more
Jan 18th, 2023
by John Donovan.
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RIGZONE
Prelude FLNG Loads Out First Cargo Since Fire
by Bojan Lepic| Rigzone Staff| Wednesday, January 18, 2023
Even though Shell has not confirmed any restart on its massive Prelude FLNG, Reuters reported that the Methane Becki Anne LNG tanker has begun loading.
The Methane Becki Anne was the first LNG tanker to berth at Shell’s Prelude floating LNG site off Western Australia since it was shut down after a fire.
According to Reuters, the LNG carrier vessel berthed at the Prelude plant on January 17, Refinitiv ship-tracking data showed. Refinitiv’s data also showed that LNG has already begun loading.read more
Jan 18th, 2023
by John Donovan.
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One of the worst Internet connections I ever had. Service level is at the absolute minimum. Hope they go bankrupt!
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer S.b: Location Scottish borders: Date 2022-12-30
Comments
Utterly useless. Worst internet provider I have ever experienced. And I use the term provider in the loosest sense of the term, as they provide very little. Signed up to 70mbps deal which promises a minimum of 40 at any time. Here’s what I get: download on Steam or blizzard servers, on an ethernet cable connected desktop, plugged directly to the router, 1mbps download speed. Absolute peak connection speed I have seen on anything, was on the PS4 speed test, max 3.5 Mbps. You can forget gaming with shell internet. I drop out completely at least once an hour. You can barely browse the internet. Forget online auctions, you wont stay connected long enough. What they are delivering isn’t even 5% of what was promised. Utter shambles. Do not use.read more
Jan 15th, 2023
by John Donovan.
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“If you value your hard earned cash, time and sanity please avoid Shell Broadband, their hardware is shoddy at best, they clearly don’t value the customer and their service is absolute garbage. AVOID AVOID AVOID”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Donna: Location Lancashire: Date 2022-12-21
Comments
My service with shell went live on the 1st Nov 22, a few drop outs of service occasionally, but nothing major, it did not affect streaming or kids gaming etc, so we can live with it. The 9th December was the last day of any broadband (I miss watching Netflix on a big screen) The router is just displaying the information light and nothing more, its not making any attempt to connect, so I make all the required checks, resets, switching it off etc to no avail. I get through to Shell quite easily and the tech guy seems genuinely helpful, line tests carried out etc and says open reach need to come out which will take 3 to 4 days, but nothing is confirmed until I hear from them. I explained that I felt the router was probably the issue and questioned if it would make more sense to have a new router sent out first rather than waste time and money on an engineer, he says its not possible.read more
Jan 14th, 2023
by John Donovan.
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“Left without broadband for weeks. Terrible company.”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Erica Unsworth: Location Bury: Date 2022-12-20
Comments
Had trouble from the beginning!! Keeps looking signal. Even when I’m sat next to router. Sent me a twin pack extender. worst instructions going. I can’t wait for my contract to end.
Reviewer Daisy Lisemore: Location Towcester: Date 2022-12-20
Comments
Although I have never had an issues with the broadband itself, their customer service when I left to join another supplier was absolutely appalling. I was a long term customer for 4 years and I was treated with contempt and disrespect. I would not recommend this company to anyoneread more
Absolutely disgusting service 8 calls to them not even 1 reply 14 emails an absolute joke of a company they took over my account from the post office and it’s probably the worst company I’ve ever dealt with avoid at all costs
Electricity Spend data still not supported on the App after Shell installed ‘smart’ meters they knew didn’t work back in April 2022. Still no fix and no word of when this will be fixed.read more
Jan 8th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Juan Ferrai: Location Sunderland: Date 2022-12-16
Comments
Do not use this company originally with the Post Office but went with Shell when they took over. Broadband speed was way to slow and unreliable. Customer service is a joke and finally moved supplier.Asked to return ancient router or would be charged £35. Returned Router with letter and proof of postage. 2 month later and various phone calls to tell them the router had been returned they still wanted the £35 paid . They then forwarded the disputed debt to MIL debt collection agency without notice. Avoid with a barge pole a horrible companyread more
Jan 6th, 2023
by John Donovan.
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“Takes hours and hours to get through to rude and unapologetic staff. Promises to solve the problem are false. Staff have no idea what’s going on.”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer John: Location Leicester: Date 2022-12-12
Comments
No problems when with the Post Office but now continual problems with Shell broadband speed and its continuity. I’m supposed to receive a speed between 35 Mbs and 45 Mbs. I get as low as 11 Mbs. I complain for which one has to wait around 30 mins for someone to answer the phone. I’m told that I must give 3 possible days when an engineer needs to visit but be prepared to be charged if I’m not at home but for which there is no reciprocal arrangement if the engineer doesn’t turn up, which has happened to me. In fact the problem can be solved without an engineer’s visit and this can be undertaken remotely. Then my speed is restored to around 36 Mbs (min for me should be 35) after which it is slowly decreased until I have to complain again. It seems like I’m being robbed of the service I pay for. As it can be quickly reset I believe that it is my ISP who is throttling my speed. Broken contract – new provider here I come.read more
Jan 6th, 2023
by John Donovan.
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cnbc
Shell to take $2 billion fourth-quarter tax hit after new EU, UK levies
KEY POINTS
Shell expects a fourth-quarter tax hit of $2 billion, following additional levies in the U.K. and European Union.
The company expects “significantly higher” results from its liquefied natural gas trading performance in the fourth quarter, compared with July-September.
Shell will release its final fourth-quarter results on Feb. 2.
Oil and gas major Shell said Friday it expects to take a $2 billion hit for the fourth quarter as a result of new taxes in the European Union and U.K.
“The Q4′22 earnings impact of recently announced additional taxes in the EU (the solidarity contribution) and the deferred tax impact from the increased UK Energy Profits Levy is expected to be around $2 billion,” the company said in a trading update.
The EU agreed in September that oil and gas companies will pay a levy on surplus profits made in 2022 or 2023. The “solidarity contribution” will see firms pay 33% of profits above their average taxable profits.read more
Jan 2nd, 2023
by John Donovan.
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“absolute crap customer service”: “If you decide to go with this company then do so at your peril !!!!!!”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Anthony Richardson: Location Liverpool: Date 2022-12-05
Comments
Worst broadband ever only been with you 4 months 4 breakdowns
Reviewer Jo-ann: Location Yeadon: Date 2022-12-04
Comments
I have been a loyal Post Office customer for over 15 years. Then Shell Energy took over and what a shambles ensured. I would not recommend this company if it was the only one on the planet. Customer service is non-existent, when you finally get through to someone you get an absolute idiot who has no idea what they are talking about.I was told that I could download a label to send back equipment and you cannot, you need to send an email to request a label. Surely they could have told you that over the telephone, absolute crap customer service.Glad to leave, if you wish to have decent customer service then go somewhere else and do not bother with this rubbish. If you decide to go with this company then do so at your peril !!!!!!read more
He is one of the most powerful business leaders on the planet, with a pay package of £6million in 2021.
But, in a candid admission that will strike a chord with anyone who feels their talents are overlooked at work, Shell chief executive Ben van Beurden says his stellar career was almost derailed two decades ago.
The Dutch oilman says that when he was in his 40s he was told at an assessment centre for leadership training that he did not have what it took to get to the top.read more
Dec 30th, 2022
by John Donovan.
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“Got shell wifi 2 weeks ago and have just constantly had problem after problem, no box delivered, slow speeds, no answer when calling customer service. Just all round terrible.”: “Read the reviews and go else ware.”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Sylvi: Location Todmorden: Date 2022-12-03
Comments
I would give zero stars if I could. The customer service is crap. I’ve had no broadband for 6 days. Told internal fault by 3 people over more than 3 hrs I was on phone. They booked engineer who didn’t turn up. Phoned them and told external fault and would update me in 2 hrs..of course not heard from them then when asked was told they dont work weekends so God knows if they’ll ever fix it. Opened complaint heard nothing. As soon as they fix it …if ever I will change provider. These are the worst. Time wasting useless liars that are completely incompetentread more
Worst company I’ve ever dealt with, they don’t communicate properly, their online systems aren’t managed properly you can’t access your accounts or even set up an account, the customer service team transfer to wrong department multiple times because they couldn’t be bothered to deal with the query. Rang 3 weeks ago to let them know we moved into a property and update all the details, all the meter readings were given and I rang back today and they have no recollection or any details of anything. Unprofessional uneducated staff throughout the company.read more
Dec 30th, 2022
by John Donovan.
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Large-scale polluter Shell loses legal battle
The Guardian: Isabella Kaminski: Thu 29 Dec 2022 12.00 GMT
Between 2004 and 2007, the villages of Oruma, Goi and Ikot Ada Udo in Nigeria were polluted with oil from infrastructure built by Royal Dutch Shell. More than 15 years later, in late December, the company finally agreed to pay four farmers and their communities €15m in compensation and install a leak detection system after a court in the Netherlands ruled that Shell’s Nigerian subsidiary was liable and the parent company had a duty of care.read more
Dec 27th, 2022
by John Donovan.
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“Appalling!! Was with post office, brilliant but they sold out to Shell. Wish I had left then. Just moved home and as stuck on contract decided to stay with Shell, huge mistake!!!No Internet, no service at all. Complete shambles of a company. Avoid at all costs. Complaints are totally ignored. Rude staff on phone and emails ignored. Government should pull plug on them as Broadband provider.”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Peter H: Location Windsor: Date 2022-11-28read more
Dec 26th, 2022
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer julian111: Location London: Date 2022-11-25
Comments
Appalling customer service, they cancelled my broadband by mistake and I had to call them to fix it, no communication, no apologies, nothing. Long wait times on the phone, incompetent staff to say the least, will never use their services again.
Reviewer Joyce: Location Southeast London: Date 2022-11-24
Comments
Disgusting provider, really need to stick to fuel
Had my broadband with them for over eight monthsread more
Dec 24th, 2022
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Richard: Location Nottingham: Date 2022-11-21
Comments
Awful experience, unreliable slow broadband. Speed was ok at the beginning but got progressively slower. I complained and the speed improved then got even slower than before to the point of being unusable. Couldn’t wait to leave. After six weeks of not being asked to return the router I binned it then two months after termination I was asked to return the router and it would cost £35 if i didn’t.read more
Dec 24th, 2022
by John Donovan.
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BBC News
Shell to pay $16m to Nigerian farmers over oil damage
23 Dec 2022
Shell has agreed to pay $16m (£13m) to four Nigerian farmers and their communities to compensate for damage allegedly caused by pollution coming from leaks in its oil pipelines.
The sum was agreed in negotiations between the oil company and campaign group Friends of the Earth.
But it is being given on the basis of “no admission of liability”, a joint statement says.
Nigeria’s oil industry has been a major source of environmental damage.read more
Dec 23rd, 2022
by John Donovan.
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REUTERS
Shell to pay 15 mln euros in settlement over Nigerian oil spills
December 23, 20229:31 AM GM
AMSTERDAM, Dec 23 (Reuters) – Shell (SHEL.L) will pay 15 million euros ($15.9 million) to communities in Nigeria that were affected by multiple oil pipeline leaks in the Niger Delta, the oil company on Friday said in a joint statement with the Dutch division of Friends of the Earth.
The compensation is the result of a Dutch court case brought by Friends of the Earth, in which Shell’s Nigerian subsidiary last year was found to be responsible for the oil spills and was ordered to pay for damages to farmers.read more
Dec 22nd, 2022
by John Donovan.
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Report: Output from Shell’s Prelude FLNG Shut Again
BY Bartolomej Tomic, managing editor of Offshore Engineer.
December 22, 2022
Shell has stopped production at its Prelude floating LNG plant off Western Australia after a fire.
A Shell spokesperson told Reuters on Thursday that the fire at the giant FLNG unit “was rapidly extinguished.”
The 488-meter-long, Shell-operated, Prelude FLNG unit forms part of an offshore development that produces natural gas from the remote namesake field, located approximately 475 km north-northeast of Broome in Western Australia. The Prelude is the world’s largest FLNG unit.read more
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our websites and/or our activities.
John Donovan, the website owner A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
JOHN DONOVAN, THE OWNER OF THIS AND SEVERAL OTHER SHELL FOCUSSED WEBSITES
SHELL PRELUDE TO DISASTER
The links below are to a series of articles, many triggered by a well-placed whistleblower directly involved in the pioneering Royal Dutch Shell Prelude project. Includes articles by Mr Bill Campbell above, the retired distinguished HSE Group Auditor of Shell International and another retired Shell guru with a track record of spotting potential pitfalls in major Shell projects.
The campaign waged on this website by John Donovan to persuade Edward Heerema to rename the worlds biggest ship, The Pieter Schelte - which he named after his late father, Pieter Schelte Heerema, a former Officer in the German Waffen-SS - has been successful. On Friday 6 February 2015, Allseas announced that it was changing the ships name, and on 9 February announced the new name - Pioneering Spirit.
GLOBAL NEWS COVERAGE: FEBRUARY 2010
MORE INFORMATION: Contact details for over 176,000 employees and contractors of Royal Dutch Shell reached John Donovan and some environmental and human rights groups, ostensibly from disaffected Shell staff calling for a “peaceful corporate revolution” at the company. The database, from Shell’s internal directory, contained names and telephone numbers for all the company’s work force worldwide, including some home numbers. It was supplied with a 170 page covering note, explaining that it was being circulated by “116 concerned employees of Shell dispersed throughout the USA, the UK, and the Netherlands”, to highlight the harm done by the company’s operations in Nigeria. John Donovan brought the leak to the attention of Shell. Tests proved that the data was authentic and he destroyed the database after being informed by Mr. Richard Wiseman, the then Chief Ethics & Compliance Officer of Royal Dutch Shell Plc, that the confidential information if publicly disclosed, could put Shell employees and contractors in real danger.
This is not a Shell website. That fact should be abundantly plain from the overall content of this home page and our sister Shell focussed websites, including shellnazihistory.com. Click on the Disclaimer link at top of this page for more information. You Can Be Sure Shell does not endorse or approve of this website. There are no subscription charges nor do we solicit or accept donations. It is an entirely free to use website drawing attention to the negative side of Shell while also publishing positive news about the company. The Shell logo image with the white text used on this website, as per the above example, is in the public domain because its copyright has expired and its author is anonymous. It can be found on WIKIMEDIA COMMONS. Our shellenergy.websitepublishes Shell Energy customer complaints posted on Trustpilot where there is an ample supply. Use this link for Shell’s own website.
Shell and BP take a beating as bank woes hit crude pricesMarch 15, 2023 17:36Proactive InvestorsBP PLC (LSE:BP.) and Royal Dutch Shell PLC (LSE:SHEL, NYSE:SHEL) shares have taken a hit, dropping over 8%, due to a sell-off in the banking sector.
The natural resources market has been volatile, with Brent Crude and West Texas Intermediate falling by 4- …
Shell CEO Pay Up 50%March 9, 2023 21:23Manufacturing Business TechnologyCEO of Royal Dutch Shell Ben van Beurden speaks at a meeting with Russian President Vladimir Putin in Moscow, Russia, Wednesday, June 21, 2017. Shell paid outgoing Chief Executive Ben van Beurden a total of 9.7 million pounds ($11.5 million) in 2022 as the …
Former Shell CEO's pay jumped 53% to $11.5m in 2022March 9, 2023 11:17Gulf NewsBen van Beurden, chief executive officer of Royal Dutch Shell, speaks during the 26th World Gas Conference in Paris, France, June 2, 2015
Image Credit: Reuters
London: Shell's former chief executive, Ben van Beurden, received a pay package of 9.7 …
Big Oil Goes Green: Shell Acquires VoltaFebruary 9, 2023 06:03Law Street MediaIn Big Oil’s latest foray into green energy, Shell has announced its acquisition of Volta, Inc. for $169 million.
Expected to close during the first half of 2023, the all-cash deal “builds on the momentum in electric mobility by combining one of the …
SHELL’S ROLE IN NIGERIAN OPL 245 BRIBERY SCANDAL
Whatever fig leaves they might be trying to use to hide the truth, Shell and Eni paid over $1bn to a company called Malabu for the OPL 245 licence. Even though the payment was channelled through the Nigerian government, it was clear that Shell knew that the ultimate beneficiary was Dan Etete, the former minister of petroleum. Etete is the owner of Malabu, to whom he awarded the licence when he was Nigerian Minister of Petroleum.
Royal Dutch Shell conspired directly with Hitler, financed the Nazi Party, was anti-Semitic and sold out its own Dutch Jewish employees to the Nazis. Shell had a close relationship with the Nazis during and after the reign of Sir Henri Deterding, an ardent Nazi, and the founder and decades long leader of the Royal Dutch Shell Group. His burial ceremony, which had all the trappings of a state funeral, was held at his private estate in Mecklenburg, Germany. The spectacle (photographs below) included a funeral procession led by a horse drawn funeral hearse with senior Nazis officials and senior Royal Dutch Shell directors in attendance, Nazi salutes at the graveside, swastika banners on display and wreaths and personal tributes from Adolf Hitler and Reichsmarschall, Hermann Goring. Deterding was an honored associate and supporter of Hitler and a personal friend of Goring.
Deterding was the guest of Hitler during a four day summit meeting at Berchtesgaden. Sir Henri and Hitler both had ambitions on Russian oil fields. Only an honored personal guest would be rewarded with a private four day meeting at Hitler’s mountain top retreat.
MORE INFORMATION
Shell appeased and collaborated with the Nazis. The oil giant instructed its employees in the Netherlands to complete a form giving particulars about their descent, which for some, amounted to a self-declared death warrant. Shell used slave labor and was a close business partner in Germany of I.G. Farben, the notorious Nazi run chemical giant that also used slave labor and supplied the Zyklon-B gas used during the Holocaust to exterminate millions of people, including children. Shell continued the partnership with the Nazis in the years after the retirement of Sir Henri and even after his death. It was money generated on Shell forecourts around the world, profiteering from cartel oil prices, that funded the Nazi party and saved it from financial collapse. Evidence about Shell's Nazi connections can be found in extracts from "A History of Royal Dutch Shell" Volumes 1 and 2 authored by historians paid by Shell, who had unrestricted access to Shell archives. There are 67 pages in total, so takes some time to download.
Photograph (full size here) shows a Swastika flag flying at the head office of Royal Dutch Petroleum, 30 Carel van Bylandtlaan, The Hague, during the Nazi occupation of the in World War II (From Image Database Hague Municipal)
Sir Henri Deterding, the founder of the Royal Dutch Shell Group - known as "The Most Powerful Man in the World" - who became an ardent Nazi and financial supporter of Hitler and the Nazi party.
Reading between the lines in various legal documents, it seems that the allegations are that after the technology in question had been disclosed to a Shell company in the USA, the information was passed to Shell in the Netherlands in breach of confidentiality. And Royal Dutch Shell subsequently exploited the technology without payment or credit to the company holding the rights; Newton Research Partners. The inference seems to be that Twister B.V. was founded by Shell partly on trade secrets stolen from Bloom/Newton.
DISCLAIMER: This is not a Shell website nor is it officially endorsed by or affiliated with Royal Dutch Shell Plc. Originally co-founded by the late Alfred Donovan and his son John, it is now operated by John, Shell's "No.1 Enemy", aided by an expert team, with invaluable support from retired Shell senior executives and officials as guest contributors and leaked information from Shell insiders. (JOHN DONOVAN, WEBSITE OWNER) For nearly a decade, we have operated globally under the Royal Dutch Shell Plc top level domain name, dealing on Shell’s reluctant behalf with job applications, business proposals, Shell pension enquiries, shareholder enquiries, complaints, invitations to speak at conferences, an approach from the Dutch Defence Ministry and even terrorist threats. All meant for Shell. Prospect magazine has aptly described this website as being:"An open wound for Shell": WIPO proceedings by Shell to seize the domain name failed. NO SUBSCRIPTION CHARGES: All of our watchdog activities monitoring Royal Dutch Shell, including operating this website, are carried out on a non-profit basis. Any advertising revenues generated are used to recover and/or defray operational costs. We are a news aggregator and original content website. All information is available free for educational and research purposes. SHELL TACIT ENDORSEMENT: WHAT A WELL INFORMED SHELL OFFICIAL SAID ABOUT US:
"John and Alfred Donovan well known in UK/Hague. They perceive Shell played them and so have made it their mission to embarrass,belittle and criticize Shell, which they do quite well. Their website, royaldutchshellplc.com is an excellent source of group news and comment and I recommend it far above what our own group internal comms puts out."
WARNING TO SHELL EMPLOYEES: Shell Global Affairs Security "CAS") is spying on Shell employees globally trying to trace who is visiting, posting, or leaking information to this website from Shell premises. Threats, including death threats, have allegedly been made against conscience driven Shell whistleblowers supplying us with information. The worlds biggest leak of employee details as part of a claimed corporate revolution by 116 Shell employees, suggest the espionage operation, threats and draconian litigation have not been entirely successful in cutting off the supply of information to this website. The insider leaks had already cost Shell billions on the Sakhalin Energy project and the loss of SEIC Deputy Chairman, David Greer. We publish our own carefully researched articles about Shell e.g. "How Royal Dutch Shell saved Hitler and the Nazi Party". MEDIA COVERAGE: Prospect Magazine, The Sunday Times, and The Guardian, have all published major articles about us: "Rise of the Gripe Site";"Two men and a website mount vendetta against Shell' and "92-year-old's website leaves oil giant Shell-shocked”. SHELL PETROL STATION images displayed in the website header panel are licensed under the GNU Free Documentation License.
COPYRIGHT NOTICE: Information on copyright issues here.
John Donovan can be contacted at [email protected]
SHELL’S $500,000 WEDDING GIFT TO CORRUPT BRUNEI ROYAL FAMILY
EXTRACT FROM ASIAN JOURNAL ARTICLE IN LIST OF LINKS BELOW: "Fireworks will light up the sky for three nights. The local unit of oil giant Royal Dutch Shell has donated 500,000 Brunei dollars (US$292,400; euro 243,700) for the display, and for cultural events to be hosted by popular performers from Malaysia."
IN JULY 2007, MR BILL CAMPBELL (ABOVE, A RETIRED GROUP AUDITOR OF SHELL INTERNATIONAL SENT AN EMAIL TO EVERY UK MP AND MEMBER OF THE HOUSE OF LORDS:
THIS IS WHAT IT SAID:
Subject: This could be the most important whistleblower email you have ever received.
Some unfortunate Royal Dutch Shell workers have already lost their lives. More lives are at stake.
My name is Bill Campbell. I am a former Group Auditor of Shell International. I am writing to you on a matter of conscience in an effort to avert the inevitability of another major accident in the North Sea. The consequences could potentially impact on families in many constituencies, including your own.
As Royal Dutch Shell and the Health & Safety Executive would acknowledge, I am an expert on safety matters relating to offshore oil and gas platforms. In 1999, I was appointed by Shell to lead a safety audit on the Brent Bravo platform. The audit revealed a platform management culture that basically gave a higher priority to production than the safety of Shell employees. To our astonishment we discovered that a "Touch F*** All" policy was in place. Worse still, safety records were routinely falsified and repairs bodged.
I personally brought the shocking situation to the attention of senior management including Malcolm Brinded, the then Managing Director of Shell Exploration & Production. I revealed that ESDV leak-off tests were purposely falsified, not once but many times and that Brent Bravo platform management had admitted responsibility for the dangerous practices being followed. In response to my team ringing alarm bells, management pledged to rectify the serious problems which had been uncovered.
When I later complained that the pledges were not being kept, I was removed from my oversight function.
Four years later, a massive gas leak occurred on the platform. Two workers lost their lives. I have no doubt at all that the inaction of the relevant Asset Manager, the General Manager, the Oil Director and Malcolm Brinded, contributed in some part to the unlawful killing of two persons on Brent Bravo in September 2003.
Shell subsequently pleaded guilty to breaches of the HSE regulations and a record-breaking £900,000 fine was imposed. I thought this would bring about a real change in policy to put the emphasis on safety.
Unfortunately I was wrong. Although I supplied the evidence related to 1999, and the fact that there had been a collapse in controls of integrity from 1999 to 2003 on all 16 of Shell's North Sea offshore installations covered in a post fatality integrity review to the HSE for review by the Procurator Fiscal, none of this evidence was presented before the Sheriff at the subsequent Inquiry. The situation is explained in a letter to the Procurator Fiscal and the Sheriff (on 24th February 2007).
Shell management has engaged in spin to try to pretend that it is getting to grips with its safety problem. However, its atrocious safety record - the worst in the North Sea in terms of accidental deaths and absolute number of enforcement actions – tells a different story. This fact has resulted in a number of newspaper articles.
I have had meetings with senior Shell people including its CEO Mr. Jeroen van der Veer. I regret to say that I have found him to be economical with the truth. He prefers to support cover-up and deceit rather than confronting the underlying problems. Brinded is now Executive Director of Shell Exploration & Production. He believes in burying evidence.
My family and friends would probably prefer me to give up on this matter and enjoy my retirement after so many years working for Shell.
However, by writing to every MP in the UK, no one can ever say that I did not do my best to avert an inevitable further major accident event in the North Sea. When it happens (I pray that I am wrong) I will make this warning communication available to the media together with the vast amount of evidence in my possession.
At least my conscience is clear. I have done everything possible to ring the alarm bells about Shell management and its unscrupulous attitude to the safety of its employees.
Yours sincerely
Bill Campbell
ENDS
(Malcolm Brinded and Jeroen van der Veer are no longer with Shell. The Oil Director referred to in the email is Chris Finlayson, who left Shell to become Chief Executive of British Gas before being fired - his photo immediately below)
SIR PHILIP WATTS, THE GROUP CHAIRMAN OF ROYAL DUTCH SHELL GROUP, FORCED TO RESIGN IN 2004
Shell’s reputation was destroyed in 2004 after FIVE consecutive cuts to its hydrocarbon reserves covering 55% of its total reserves. US and UK financial regulators imposed $150 million in fines on Shell for securities fraud. Shell was also rocked by class action lawsuits. Sir Philip Watts
and Walter van de Vijver (whose headcut images appear courtesy of The Wall Street Journal) were among the Shell executives forced to resign. More details at the foot of this column.
MORE DETAILS: The Shell reserves scandal brought about
the end of the Royal Dutch Shell Group in its original form as an Anglo-Dutch partnership.
Shell Transport & Trading Co and Royal Dutch Petroleum were unified into a single Dutch owned company - Royal Dutch Shell Plc.
Sir Philip turned to religion and is now a very wealthy priest after receiving a payoff/pension package from Shell reportedly worth $18.5 million. Walter van de Vijver in contrast was the victim of a sadistic sacking by his Shell senior management backstabbing colleagues.
Displayed below are some of the spectacular promotional campaigns my company Don Marketing created for Shell in the 1980s and 1990s. This was before the series of SIX high court actions we brought against Shell for stealing ideas (4) and for defamation (2) - all settled by Shell. This website is a permanent response by me to the malicious underhand tactics, including treachery, espionage and intimidation, used by Shell during and after the bouts of litigation. More information is printed at the foot of this column.
MORE DETAILS: After a solicitor acting for Shell threatened to make the litigation "drawn out and difficult" with the intention of draining the resources of a financially weaker opponent, my late father (Alfred Donovan) and I decided to mount a wide-ranging campaign as a counter-measure. We jointly founded the Shell Corporate Conscience Pressure Group, which nearly 15% of Shell UK retailers joined. We regularly conducted ethical surveys involving up to 1500 Shell petrol stations. All responses were opened and authenticated by an independent solicitor who supplied Affidavits confirming the results. In whole page announcements in trade magazines (examples above) we challenged Shell to commission and publish the resuits of independent research asking the same questions and offering respondents GUARANTEED anonymity. Shell never took up the invitation. Instead it asked the UK Advertising Standards Authority to investigate our Shell surveys. No problems were found. The head-cut image of Alfred Donovan appears courtesy of The Wall Street Journal.
SHELL CONTROVERSIES
selection of memorable warnings/articles/images associated with the controversial track record of Royal Dutch Shell.
WARNING: DO NOT DISCLOSE YOUR IDEAS TO SHELL GameChanger OR SHELL Ideas360 WITHOUT TAKING EVERY POSSIBLE PRECAUTION. Shell management has ample funds to pay for intellectual property but prefers to steal it from small businesses and in our experience, gives its full backing to dishonest managers willing to do its bidding. We have sued Shell repeatedly in the High Court for the theft of our Intellectual Property. It is doubtful if anyone can match our dire experience in dealing with this ruthless unscrupulous serial poacher of other parties ideas. Expect threats, legal machinations and sinister action from Shell and its spooks if you object to having your ideas stolen.
Some years ago extensive documentary evidence was brought to the attention of Malcolm Brinded above, when he was Chairman of Shell UK, proving beyond any doubt that Shell executives had conspired to rig a tender for a major contract. A number of innocent firms were deliberately lured into signing confidentiality agreements and disclosing Intellectual Property to Shell under false pretences, in a carefully contrived plot. The firm which was awarded the contract never took part in the tender. One objective of the Machiavellian plan was to stop/delay IP trade secrets owned by the participants in the tender from being disclosed to Shell's rivals. This was achieved by outright deception, without paying a cent to the firms involved, who wrongly believed they were participating in an honest tender. Instead of sacking the ring leader, AJL - who had a personal relationship with the firm which miraculously won the race in which it never ran - Shell senior directors, including Brinded, gave AJL their full backing. Some of the Shell executives involved, including for example, Tim Hannagan, still hold high positions inside Shell - in his case, Global Brand and Visual Identity Manager. If Shell does not accept that this is a true, provable account of what happened, then it should sue for libel. How on earth is such predatory conduct compatible with Shell's claimed business principles?