24 Feb 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
AVOID
AVOID, AVOID, AVoID!
I’m on a fixed broadband contact but have just been told my bill is being increased from April, the contract is ‘FIXED’ but they are increasing the price only 2 months into an 18 months contract. Scam, a big scam and they won’t let me leave without paying £97.93. The service they provide is horrendous too, just checked the internet speed at 16:55pm and it’s upload 0.72 mbps. You read it right, “0.72”! Upload and 12.9 download. We had lower readings from them on different times/days.
Rapacious Clowns
No bill since early December, information missing from my Account Status online and no information about the £200 oil subsidy payment. Yes, the abysmal service from this depressing outfit continues, even while their parent company makes disgusting windfall profits. I cannot wait to switch away from this bunch of rapacious clowns.
Apparently I just have to “hope they pay me soon” the money they owe me!
Well despite twice promising me all the money they owe me (some dating back to December 2022) would be returned to me no later than last Friday. The latest after having to spend 40 mins on the phone to their complaints team is that the complaints team can’t do anything other than chase the relevant departments ( that’s not what their complaint process says) Today they admitted they have no idea when they might pay me my money back and I just have to “hope that it is soon”
Customer Service and business admin very poor
Customer service is poor. Call centre staff do not seem to know what they’re doing and take ages to answer the phone. Then often kept on hold for a long time.
I moved house and stayed with Shell Energy in doing so. Four months after move, account still not activated – no bills sent. Called up to find out why and was asked to send meter readings 10 days apart. Fine, but why did I have to call up to get that done!
The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. Shell Plc CEO Ben Van Beurden (now retired) openly admitted at the Shell AGM held in London on 23 May 2022 that all is not well at Shell Energy.
This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.
Royal Dutch Shell conspired directly with Hitler, financed the Nazi Party, was anti-Semitic and sold out its own Dutch Jewish employees to the Nazis. Shell had a close relationship with the Nazis during and after the reign of Sir Henri Deterding, an ardent Nazi, and the founder and decades long leader of the Royal Dutch Shell Group. His burial ceremony, which had all the trappings of a state funeral, was held at his private estate in Mecklenburg, Germany. The spectacle (photographs below) included a funeral procession led by a horse drawn funeral hearse with senior Nazis officials and senior Royal Dutch Shell directors in attendance, Nazi salutes at the graveside, swastika banners on display and wreaths and personal tributes from Adolf Hitler and Reichsmarschall, Hermann Goring. Deterding was an honored associate and supporter of Hitler and a personal friend of Goring.
Deterding was the guest of Hitler during a four day summit meeting at Berchtesgaden. Sir Henri and Hitler both had ambitions on Russian oil fields. Only an honored personal guest would be rewarded with a private four day meeting at Hitler’s mountain top retreat.
IN JULY 2007, MR BILL CAMPBELL (ABOVE, A RETIRED GROUP AUDITOR OF SHELL INTERNATIONAL SENT AN EMAIL TO EVERY UK MP AND MEMBER OF THE HOUSE OF LORDS: 
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A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
