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Never under any circumstances get Shell broadband

Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working.

30 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Never under any circumstances get…

Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working. They’ve tried their best to resolve complaints, but the inconvenience they’ve caused will not be resolved easily. I could forgive that if my broadband at least works, but due to a technical issue, it has still not been done. They expect it wont be working for a total of 3 months after my order date. Additionally, the customer website never works, meaning I can’t check any of my payment details or other information. Never use this company’s broadband.

Worst company I have ever dealt with

Without doubt worst company I have ever had to deal with. 5 weeks of hell and still not fixed. They deny things even though you have emails as evidence. How on earth is this company allowed to trade. Avoid at all costs

Utterly disgraceful company

Utterly disgraceful company
5 times an engineer has visited to fit a smart meter and still they have been unsuccessful
I need to occasion the engineer arrives he seems to have no idea what he’s doing and wants to know from me what the instructions are
Each of the five occasions I have taken half a day off work to meet him.
Shell have no idea what’s going on even when I call them
Shell I have totally refused compensation for all my lost time over 5 half days of work

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. Shell Plc CEO Ben Van Beurden (now retired) openly admitted at the Shell AGM held in London on 23 May 2022 that all is not well at Shell Energy.

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