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Shell Broadband KEEPS CUTTING OUT

POSTED 29 APRIL 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter Clegg: Location BURNLEY: Date 2023-03-16

Comments

Spend most mornings with the broadband dropping out and reconnecting now evenings are getting as bad. very poor overall made a big mistake moving from talktalk

Reviewer N H: Location Northwest: Date 2023-03-16

Comments

POOR POOR,

Cancelled my broadband last year and they are still requesting money. I have late payments on my account and my Experian Credit File has taken battering. Come on Shell have some respect for your customers and stop doing this. No wonder you have so many bad reviews. I want a Shell member of staff to contact me and do three things.

1. Clean up my Experian Credit File so it doesnt have any missed payments showing. I can’t get a mortgage at the moment.
2. Write to me with an apology and confirm my account has been closed. I still havent had any correspondence despite asking several times.
3. Compensate me with a £100 for the rubbish service.

Finally, if I dont get a reply like the last one I posted, I will keep putting 1 star reviews up until you get the message.

Reviewer Ryan: Location Doncaster: Date 2023-03-16

Comments

Broadband keeps cutting out, also they wait until the 14 day cooling off period ends until they switch your broadband on, so you cant even test the service first. Just corrupt

Reviewer g cocker: Location lytham: Date 2023-03-16

Comments

this is the worst company i have ever come across, opened two accounts instead of one took ages to sort out over 5hrs of phone calls, loads of problems with service, problems at the moment said will get back in touch with me, it never happend

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