Apr 22nd, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
POSTED 22 APRIL 2023
Reviewer Tom: Location: London: Date 2023-03-16
Comments
Never experienced such terrible customer service – clearly got no process in place for working effectively with OpenReach, delay after delay, engineers turning up without a clue what they are doing. I’d avoid at all costs as I’ve wasted 2 months trying to get this sorted. When I told them I was cancelling and going to BT because they will likely be better at wrangling OpenReach the operator just said “yeah probably” – even their own people know it’s not good enough. read more
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Apr 22nd, 2023
by John Donovan.
22 April 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Shell energy has the worst technical service and customer service. I have exams and I am without internet for a week!!!
Shell broadband used to be decent. Now it is a pile of rubbish, not worth paying for. Junk.
Stressful shambles. I was transferred to Shell Energy broadband from Post Office Broadband and initially it seemed ok. When I had an issue with my connection it was obvious a cable outside needed replacing and an engineer agreed. I was told I wouldn’t be charged but it appeared on my bill. I couldn’t get through on the phone or web chat but emailed and after 3 attempts there was an apology and I was told not to pay. Then another payment demand. Then another apology. Now I’ve just been contacted by a debt collection company. Talk about stressful! read more
shellplc.website and its sister non-profit websites
royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and
shell2004.com
are owned by
John Donovan. There is also a
Wikipedia feature.