Shell Energy Broadband Reviews recently posted on broadband.co.uk
POSTED 22 APRIL 2023
Reviewer Tom: Location: London: Date 2023-03-16
Comments
Never experienced such terrible customer service – clearly got no process in place for working effectively with OpenReach, delay after delay, engineers turning up without a clue what they are doing. I’d avoid at all costs as I’ve wasted 2 months trying to get this sorted. When I told them I was cancelling and going to BT because they will likely be better at wrangling OpenReach the operator just said “yeah probably” – even their own people know it’s not good enough.