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Shell Broadband still not working 6 days on from activation date

Posted 24 May 2023 by John Donovan

Shell Energy Broadband Reviews recently posted on

Reviewer Sean: Location Leeds: Date 2023-04-28


Complete disgrace. After offering you 6 months ‘free’ broadband, they then decide to charge you and threaten to ruin your credit rating if you dont pay up. Terrible way to treat your now ex loyal energy customers. Of course I will now be switching energy companies. The bunch of scammers wont get anything from me for the ‘free’ broadband. They then called me yesterday and didnt even answer the phone for some random reason. Passive aggressive behaviour. i contacted Ofgem and asked for a deadlock letter from Shell. Don’t let these people push you around.

Reviewer Paul: Location London: Date 2023-04-26


Don’t do it. Broadband not working despite activation email. Still not working 6 days on from my activation date. Multiple instructions to turn the router off & wait 30 secs to see if this resolved the issue… My first bill is likely to arrive before I actually get the service I have paid for. Don’t do it!

Reviewer S: Location B: Date 2023-04-25


Utter shambles. Signed up because they promised low cost and high quality. They deliver the opposite. “Guaranteed 67mbps” lol, actula is about 10. on their own speed checker. Repeated complaints confirm this. What do they do? Nothing. Prequent disconnections, slow and unreliable. Now lets talk about charges. Signed up at £24 a month. It wont stay at that, after three months up to £28, more price increaces coming. They say they have to put prices up, its a scam, their web signups are still advertising £24 a month. Dont buy into it.

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