16 May 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Absolutely CRAP. Being charged for phone calls I did not make have been transferred 6 times so far and the last person played silent… bunch of jokers I’m absolutely FUMING..!!!
As a household in Orkney that runs of “green energy”, so an all electric household the service and pricing from Shell is horrendous. Due to being a high usage household we are finding that despite submitting meter readings on time, we are not being billed at the end of the month. Apparently Shell blocks the account, so no bill is sent. Until the next month when Shell kindly bill you for 2 months worth of electricity. I only found this out about bill blocking by calling up speaking to a sarcastic little @@@@ employed by them. If Shell are going to not bill customers who have high usage, an email would probably help. Instead Shell left me with a 2 month bill for just over a £1000. Is it a coincidence that I also refuse to pay by direct debit? Is it coincidence that just after my call to Shell, I get an emailing about paying by direct debit? I only actually found out about the account blocking of high users by raising a complaint. Dreadful company, milking the working man dry. Scum of the earth. read more
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