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Truly terrible internet service from Shell Energy Broadband

Shell Energy Broadband Reviews recently posted on

Reviewer: S B: Location Scotland: Date 2023-05-24


Utter nonsense. I was tempted in by low prices, but dont be fooled, those prices will be jacked up within a month or two. In combination with a truly terrible intenet service, was promised 70mbps downloads in truth its about 4 or 5mbps, which is a tiny fraction of advertised, and a wifi signal that drops out hourly for random amounts of time, it really is an utter waste of money. was previously with sky at same address, never had these issues.

Reviewer mr unhappy: Location west midlands: Date 2023-05-24


I pay for 38m currently receiving below 5m.I have regular problems with speed. I have given up trying to contact shell. Do not waste waste your time and money. Would you consider the reason shell broadband are allowed to provide such a shoddy service.

Reviewer Ethan: Location Wales: Date 2023-05-23


Absolutely dog ****! I have never had a network with such weak strength and a high frequency to stop working all together! Not only that but the contract has no way to back out of their piece of crap package, The people who developed this should be ashamed of themselves, you are a group of scammer scum and I hope you all rot

Reviewer Orla: Location Belfast: Date 2023-05-23


I phoned Shell a month ago about connectivity issues and they suggested I reboot the router. When that didn’t work, they told me that if I requested an engineer to come out, if I couldn’t prove there had been a drop in my WiFi while they were there I would have to pay £73. This is absolutely disgraceful as I have never had a missed payment but would be on the hook to pay for their engineer. I don’t even understand how they could justify that with their record breaking profits. I continue to be handed around from department to department with no one able to assist. It will cost me £200 to get out of my contract and this is an absolute disgrace. My internet continues to drop in and out which affects my ability to work. Avoid this company

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