5 June 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
It took them 8 days to connect me to broadband
It took them 8 days to connect me to broadband. They had a faulty connection but never told me. I spent 2 hours over several days phoning them to get to the bottom of it. Only good thing is they made a goodwill payment, even though this didn’t come close to reimbursing my expenses due to lack of broadband