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June 6th, 2023:

Impossible to contact, awful customer service

5 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

It took them 8 days to connect me to broadband

It took them 8 days to connect me to broadband. They had a faulty connection but never told me. I spent 2 hours over several days phoning them to get to the bottom of it. Only good thing is they made a goodwill payment, even though this didn’t come close to reimbursing my expenses due to lack of broadband

Impossible to contact, awful customer service. read more

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