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June 10th, 2023:

Shell internet goes down every few days

…appalling service – internet goes down every few days. No help online or telephone whatsoever. Please avoid

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer OntheCoast: Location Wales UK: Date 2023-05-19

Comments

Shell bought out the Post Office broadband in 2021 and my contract was automatically transferred to Shell. I’d been with the PO for over a decade and they were brilliant. Shell steal their market and within a few months the speed deteriorated. Over the last two months, it has has dropped to below 1Mbps. I work from home and this is simply not acceptable. I complained and they sent me a new router which made no difference. An IT expert told me that there must be a fault on the line was my speed was so bad. Shell denied this and said that I was not entitled to super fibre because I was on a ‘basic copper wire contract’ and wasn’t entitled to anything over 1MBPS. This is absolute rubbish. My contract is for superfibre. The replies to complaints are the usual meaningless drivel about how they value your feedback blah blah. Laughable. They now want me to pay extra to get the speeds that I’m legally obliged to under the contract. I have told them to shove it and am switching. Disgusting. A greedy exploitative company. What do you expect? It’s all part of the Great Rip -Off by the corporatocracy. read more

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Avoid Shell broadband like the plague

Avoid Shell broadband like the plague

10 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Company came to install fiber broadband…

Company came to install fiber broadband on the 18th of May, broadband, worked for a few hours. I have been trying to get something done about it several times, if your lucky to get through your told something different each time. It’s the 5th of June now and still nothing, no reply to emails. Apsolutle rubbish, don’t ever use them.

Avoid like the plague

I recommend Shell Energy change their name to Hell Energy. My broadband has been down for two weeks and every person I have spoke with has been extremely unhelpful. I’ve been on the phone to Shell nearly every day trying to sort the issue out. First we were told that the issue is with the micro filter cable and were advised to buy a new one. This did not fix the issue. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.