Times of Oman: Shell Oman cares for its customers
Sunday, September 12, 2004
SHELL Oman Marketing Company is setting standards in customer service. In an online chat hosted by ChamberOman.com, Irshad Lawati, MD, Shell Oman Marketing Company said customer service and satisfaction is important to Shell for two reasons — Shell cares for their brand, and there is intense competition in the oil industry in Oman.
Each player in the oil industry comes up with an innovative and exclusive idea for enhanced customer satisfaction and Shell has been a step ahead of its competitors in the aspect of building brand loyalty by offering value added service to its customers.
Shell Oman maintains quality control of customer service across its 124 outlets by regular training for the service staff at the filling stations, opinion polls and the ‘Tell Shell’ campaign through toll free numbers for customers to reach Shell anytime with their feedback. Lawati welcomed the concept of self-filling stations and said it is being considered by the industry but challenges like the climatic factor of Oman have to be well thought-out. In the near future, Shell will unveil the pre-paid card mode of payment for common man, as part of giving more value to Shell customers.
Lawati said the standard of customer service in the Shell outlets in Oman is as high as anywhere else. The ‘My Beautiful Oman’ programme launched by Shell to promote tourism has been a huge success and through this programme also Shell conducted an opinion poll to measure customer satisfaction. Overall Shell Oman cares for its customers, the environment, employees.
This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.
Royal Dutch Shell conspired directly with Hitler, financed the Nazi Party, was anti-Semitic and sold out its own Dutch Jewish employees to the Nazis. Shell had a close relationship with the Nazis during and after the reign of Sir Henri Deterding, an ardent Nazi, and the founder and decades long leader of the Royal Dutch Shell Group. His burial ceremony, which had all the trappings of a state funeral, was held at his private estate in Mecklenburg, Germany. The spectacle (photographs below) included a funeral procession led by a horse drawn funeral hearse with senior Nazis officials and senior Royal Dutch Shell directors in attendance, Nazi salutes at the graveside, swastika banners on display and wreaths and personal tributes from Adolf Hitler and Reichsmarschall, Hermann Goring. Deterding was an honored associate and supporter of Hitler and a personal friend of Goring.
Deterding was the guest of Hitler during a four day summit meeting at Berchtesgaden. Sir Henri and Hitler both had ambitions on Russian oil fields. Only an honored personal guest would be rewarded with a private four day meeting at Hitler’s mountain top retreat.
IN JULY 2007, MR BILL CAMPBELL (ABOVE, A RETIRED GROUP AUDITOR OF SHELL INTERNATIONAL SENT AN EMAIL TO EVERY UK MP AND MEMBER OF THE HOUSE OF LORDS: 
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A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
