Times of Oman: Shell Oman cares for its customers
Sunday, September 12, 2004
SHELL Oman Marketing Company is setting standards in customer service. In an online chat hosted by ChamberOman.com, Irshad Lawati, MD, Shell Oman Marketing Company said customer service and satisfaction is important to Shell for two reasons — Shell cares for their brand, and there is intense competition in the oil industry in Oman.
Each player in the oil industry comes up with an innovative and exclusive idea for enhanced customer satisfaction and Shell has been a step ahead of its competitors in the aspect of building brand loyalty by offering value added service to its customers.