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Shell Energy Broadband Reviews recently posted on

Reviewer julian111: Location London: Date 2022-11-25


Appalling customer service, they cancelled my broadband by mistake and I had to call them to fix it, no communication, no apologies, nothing. Long wait times on the phone, incompetent staff to say the least, will never use their services again.

Reviewer Joyce: Location Southeast London: Date 2022-11-24


Disgusting provider, really need to stick to fuel

Had my broadband with them for over eight months

Extremely poor service from broadband and also from Customer Service don’t get this broadband provider not helpful. Keep you waiting on the phone for 45mins . Only to be told if you want to end contract as service is so bad you need to pay but they’re not providing the service you signed up for disgusting provider, keepaway worth paying a little extra I’m going to more reputable provider

Reviewer William: Location Worcester: Date 2022-11-24


Shell is the worst company going for broadband. For months they kept sending my dad letters saying we hadn’t paid but we had. The WiFi went down everyday, and it was so week it sometimes took days to download anything. One day our WiFi stopped working, it turned out they cut us off for no reason. They sent us a letter three weeks later to tell us they cut us off but it didn’t explain why. We are now with a better company with a more powerful WiFi. Two maths later Shell are still calling my dad even though he has told them we are no longer with them but the idiots can’t seem to get the message. DO NOT GO WITH SHELL ENERGY THEY ARE AN ABSOLUTE NIGHTMARE!!!.

Reviewer T. Gorski: Location Glasgiw: Date 2022-11-23


I left the company 3 months ago. I have sent the router back although the company sent me emails telling me they have waived the router fee. Although I felt I had to return it as I did with confirmation they are still hassling me over this. What a useless company. Completely wasting my time and thi4biwnboaoer. They have no cinnubitlcatiin within the company amongst themselves creating a bunch of problems for their customers months after leaving. Can’t recommend something I wouldn’t even touch with a stick and rubber glover. Avoid at all cost.

Reviewer Steph King: Location West Midlands: Date 2022-11-23


was originally a Post Office customer who gave excellent service, however my contract was taken over and prices rose so I cancelled in August, they asked to return the router so I asked for a tracker label which I was told they would email to me. The label never got sent, rang again September asking for label, after speaking with 3 agents, 2 of which put the phone down! I spoke to an agent who said they would supply the label, again this never arrived. In the meantime I received a letter stating I would be charged £35 for the router. Back on to customer services I went and finally got through to a helpful agent named Amesh, and the label arrived. I posted this on 03/11/22 (this is how long it had took to get someone to actually listen). I went to withdraw money from my account on 18/11/22 to find that they had taken £35 charge from my account for not returning the router even though I had cancelled the Direct Debit as my services had ceased in August, so again onto customer services, the first operator cut me off, the second was given details of the proof of postage. I am still awaiting my refund. I would rather be without internet than go with this company, absolutely appauling customer service, no consideration for clients or their situations, it appears they are making a small fortune for charging people for non return of routers, dodgy as hell!!

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