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June 11th, 2004:

Gas Company Apologizes; Service Centers To Make Repairs

Local10.com: Gas Company Apologizes; Service Centers To Make Repairs

Shell, Motiva Arrange For Local Service Centers To Repair Damaged Gauges

POSTED: 12:01 pm EDT June 9, 2004

UPDATED: 9:37 am EDT June 10, 2004

MIAMI — Shell and Motiva have sent out a release apologizing to customers about the recent sale of tainted gas, and they are offering help for those whose cars were damaged by the fuel.

The statement says:

“Shell and Motiva apologize for the inconvenience our customers have been experiencing with the claims process related to the recent gas gauge issues. We value our customers and have improved the process so that our customers can get vehicles fixed quickly and be compensated promptly. To this end, we have initial arrangements in place with approximately 80 service centers in Florida. We believe the service centers will expedite appraisals and repairs for our customers. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

CNN.com: Shell admits blame in Nigeria

CNN.com: Shell admits blame in Nigeria

Friday, June 11, 2004 Posted: 1401 GMT (2201 HKT)

(CNN) — Royal Dutch/Shell has taken responsibility for contributing to the fighting and corruption in oil-rich Nigeria.

The British-Dutch oil giant, responding to an independent report, acknowledged that its business activities “inadvertently” fed the conflict in the Niger Delta.

“Government and local communities must take the lead in ending the conflict,” said Emmanuel Etoni, Shell’s community development manger in the region. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Bribery and corruption put fresh dent in tarnished image of Shell

The Independent: Bribery and corruption put fresh dent in tarnished image of Shell

By Michael Harrison, Business Editor

11 June 2004

It was not only Shell’s financial reputation which took a mortal battering last year. The oil giant’s ethical, social and environmental performance also went downhill.

The latest Shell Report, a warts-and-all guide to how good a corporate citizen the company succeeded in being in 2003, shows most of the indicators heading in the wrong direction.

The number of proven cases of bribes being offered or accepted by Shell employees or contractors doubled from four to eight while the proportion of countries where Shell had procedures in place to stamp out child labour fell from 86 per cent to 78 per cent. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Daily Mail: Shell crisis over Nigeria violence

Daily Mail: Shell crisis over Nigeria violence

11 June 2004, OIL giant Shell may have to pull out of onshore operations in Nigeria within four years if violence worsens, a study it commissioned warns.

Last night, however, the company was distancing itself from the findings.

Nigeria pumps out 9% of Shell’s oil, but the Niger Delta area is plagued by tribal rows, violence and theft. Shell commissioned a study from a team of experts. Now the findings have leaked out.

Shell gave £46m last year for local development. But the experts said it inadvertently fed the conflict by the way it dealt with local issues. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell ‘may have to abandon Nigeria’

The Times: Shell ‘may have to abandon Nigeria’

By Carl Mortished

June 11, 2004

SHELL may be forced to abandon onshore oil production in Nigeria because of the endemic violence and crime in the Niger Delta, according to a report commissioned by the oil company.

The report, written by WAC Global Services, a group of international consultants, predicts an escalation in the level of violence in Nigeria’s onshore oilfields. It also questions whether Shell can continue to operate beyond 2008 without risking violation of its business principles, which include a commitment to human rights. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

GCSE question from Education Feature in Daily Telegraph published 11 June 2004

GCSE question from Education Feature in Daily Telegraph published 11 June 2004

Memos are just one form of communication within a business. What other forms of communication are used by businesses, and what are the advantages and disadvantages of each?

(Webmasters comment: They might want to put that question to Sir Philip Watts!)

EXAMPLE ARTICLE

Daily Telegraph: Memos expose Shell’s years of lying

By James Moore

(Filed: 20/04/2004)

Former executives at Royal Dutch Shell lied about the true level of the company’s oil and gas reserves for years, a damning internal report found yesterday. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

The Guardian: Shell ‘may have to leave Nigeria’

The Guardian: Shell ‘may have to leave Nigeria’

Mark Tran

Friday June 11, 2004

The embattled Anglo-Dutch oil giant Shell was today facing fresh embarrassment as an internal report said it could have to pull out of Nigeria because of violence in the Niger delta region.

The confidential report, dated December 2003 and obtained by the Bloomberg news agency, was commissioned as part of the company’s efforts to help develop a “peace and security strategy” in the area.

It said violence in the Niger delta, where a majority of Nigeria’s oil reserves are located, kills around 1,000 people each year. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Daily Telegraph: Shell advised to retreat from Nigeria

Daily Telegraph: Shell advised to retreat from Nigeria

By Christopher Hope, Business Correspondent (Filed: 11/06/2004)

Shell was in full damage limitation mode again yesterday after commissioning a report that recommended it pull out of Nigeria – its fourth-largest oil producing region – in five years.

The oil and gas giant, already in crisis over “losing” more than 20pc of its proven reserves, also admitted that “we sometimes feed conflict by the way we award contracts” in the African country.

Shell commissioned a report last year from a Lagos-based conflict resolution organisation into the problems faced by Shell in Niger River delta. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

The Guardian: Shell ‘may have to leave Nigeria’

The Guardian: Shell ‘may have to leave Nigeria’

Mark Tran

Friday June 11, 2004

The embattled Anglo-Dutch oil giant Shell was today facing fresh embarrassment as an internal report said it could have to pull out of Nigeria because of violence in the Niger delta region.

The confidential report, dated December 2003 and obtained by the Bloomberg news agency, was commissioned as part of the company’s efforts to help develop a “peace and security strategy” in the area.

It said violence in the Niger delta, where a majority of Nigeria’s oil reserves are located, kills around 1,000 people each year. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Good to be good

Financial Times: Good to be good

By Clay Harris

Jun 11, 2004

Jeroen van der Veer puts the kibosh on any idea that Royal Dutch/Shell’s commitment to sustainable development is an “unnecessary distraction” in the wake of criticism over the reserves fiasco.

The chairman of the oil and gas group’s committee of managing directors argues that, on the contrary, sustainable development “will play an important part in rebuilding trust, managing risk and delivering . . . strong business performance”.

Van der Veer’s remarks come in the latest edition of the Shell Report, an annual accounting of its good social and environmental deeds. Why does one’s attention wander to the slightly off-message boasts such as that every four seconds, an aircraft is refuelled by Shell Aviation and 1,200 cars visit a Shell station? read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell Pledges Future to Conflict-Torn Nigeria

The Scotsman: Shell Pledges Future to Conflict-Torn Nigeria

By David Winning, City Staff, PA News

Posted 11 Jun 2004

Oil giant Shell stressed its commitment to Nigeria today after a report said ethnic violence could force it to withdraw by 2009.

The group said it was ready to overhaul its operating practices in Nigeria, which accounts for 10% of its total production and where 5,000 people have been killed in the past four years.

Experts commissioned by Shell outlined a number of failings by the company in the strife-torn country in an internal report delivered to executives last year. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Violence ‘may force Shell to quit Nigeria’

Financial Times: Violence ‘may force Shell to quit Nigeria’

By Michael Peel in Lagos

Posted 11 June 04

Royal Dutch/Shell, the oil multinational, could be forced to pull out of Nigeria by 2008 because of violence in the oil-producing Niger Delta region, according to a confidential report commissioned by the company.

The report, by a group of outside consultants, said Shell had fuelled conflict through its policies on community relations, access to land and contract awards.

Nigeria is one of Shell’s most important countries of operation, accounting for about 10 per cent of worldwide production as well of some of the company’s most promising future fields. read more

This website and sisters royaldutchshellplc.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.