Local10.com: Gas Company Apologizes; Service Centers To Make Repairs
Shell, Motiva Arrange For Local Service Centers To Repair Damaged Gauges
POSTED: 12:01 pm EDT June 9, 2004
UPDATED: 9:37 am EDT June 10, 2004
MIAMI — Shell and Motiva have sent out a release apologizing to customers about the recent sale of tainted gas, and they are offering help for those whose cars were damaged by the fuel.
The statement says:
“Shell and Motiva apologize for the inconvenience our customers have been experiencing with the claims process related to the recent gas gauge issues. We value our customers and have improved the process so that our customers can get vehicles fixed quickly and be compensated promptly. To this end, we have initial arrangements in place with approximately 80 service centers in Florida. We believe the service centers will expedite appraisals and repairs for our customers.