“…expensive, poor connection, poor customer service, expensive termination of contract, unreliable – very much not recommended…”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Rulza Sa: Location Leeds: Date 2023-05-22Comments
Currys PC World sold me Shell’s broadband package on 29/04/23.
I had a confirmation email from Shell that my Internet service will go live on 17/05/23. They sent me the router on 13/05/23 but they didn’t send the optical network terminal (ONT) neither booked an engineer to set up the router.
I’ve contacted their customer service on 15/05/23 (23mins) call to inform them that they still need to send the ONT and booked an engineer. The staff I’ve spoken to guarantee me that somebody will ring for this matter…. nobody rang.