Shell Energy ‘Shambles of a company’

“I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Nusrat: Location Manchester: Date 2022-10-24

Comments

I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up

Reviewer Ali: Location Gloucester: Date 2022-10-22

Comments

Was moved from Post Office to Shell for phone line only. Out of order at least once on a weekly basis. Can never get through to Customer Service so have given up. Will be changing provider.

Reviewer Jason: Location Irvine: Date 2022-10-22

Comments

Shambles of a company, engineer failed to show on Friday and now need to wait till Monday, 2hours on a call to be told this, and also house has a phone line and won’t connect it , and I’m a new Customer, looks like I will be using the 14 days cooling off as this is a bad start to any new member ,should never of gave me a date of live if they can’t fufill it

Reviewer Flemster: Location Cumbria: Date 2022-10-21

Comments

Got sold off from post office hate that. keeps dropping out 2 to 3 times a day on average. Never had any bills in email unlike post office then suddenly bill nearly doubled. Contacted them and they said my contract had ended. I told them they had had not informed me but wernt interested. Gone somewhere else. Had same problem with my 86 year old dad. Then they were threatening him charging him for the old faulty router if he did not send it back but he already asked for a return label which they had not. But got that eventually sorted after a few hone calls. They need some customer service training also need to get there house in order to inform people they are going to get ripped off by them. poor service

Reviewer steve edwards: Location harrogate: Date 2022-10-20

Comments

I have nothing good to say about Shell Energy broadband. Ignore their speed figures because you won’t get anywhere near. Customer service is a shambles.

Reviewer Jc: Location South Shields: Date 2022-10-19

Comments

Do NOT use this awful and abysmal sorry excuse for a company
I signed up and had a very slow speed service
I cancelled and moved address in a very short time frame and was just about within cooling off period
They charged cancellation fee which I did not owe so did not pay
They then affected my excellent credit rating by putting £106 cancellation fee debt onto my report
Nasty unfair thieving company with unusable service which kept going out

Reviewer Andy: Location Portishead: Date 2022-10-19

Comments

Very poor I have to reboot the router every day and I can’t get any responce from them on the phone I’m seriously considering leaving the contact early dispite the fees