22 April 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
The worst technical service EVER!
Shell energy has the worst technical service and customer service. I have exams and I am without internet for a week!!!
Shell broadband used to be decent
Shell broadband used to be decent. Now it is a pile of rubbish, not worth paying for. Junk.
Stressful shambles
Stressful shambles. I was transferred to Shell Energy broadband from Post Office Broadband and initially it seemed ok. When I had an issue with my connection it was obvious a cable outside needed replacing and an engineer agreed. I was told I wouldn’t be charged but it appeared on my bill. I couldn’t get through on the phone or web chat but emailed and after 3 attempts there was an apology and I was told not to pay. Then another payment demand. Then another apology. Now I’ve just been contacted by a debt collection company. Talk about stressful!