Examples Posted 25 July 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Kieran: Location London: Date 2023-07-04
Comments
The worst customer service I have ever experienced in my life. I would strongly advise you to steer clear of Shell Energy. We have been unable to use wifi for two months and I call about twice a week to follow up on my litany of complaints only to be told there is no issue.
They refuse to let you talk to the complaints department and after a month of numerous phone calls they finally promised to send out an engineer. My two housemates and I waited at home for two days and no engineer arrived. We are being charged each month for a service they do not provide.
Reviewer Sylvia langan: Location York: Date 2023-07-03
Comments
Demands for bills that have been paid and causing me at 76yrs old much stress. Issue now sorted and can only hope it is not repeated.