Slow connection and definitely no way of contacting them

“The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Useless”: “total waste of time, should not be allowed to trade.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John barker: Location Glouster: Date 2022-10-28

Comments

The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Useless

Reviewer Alan: Location North devon: Date 2022-10-30

Comments

Have shell broadband which took over post office broadband. All was well with PO broadband then broadband got slower and slower so gave up logging into my emails then shell took over, utter rubbish threatening to shut email down, yes I dnt use it because it’s too slow takes 45 mins to upload the page, then my father has the bill in , bill due 21st October 2022 received letter 29th october 2022, I recon this company sends bills out the day they are due in bulk for Royal Mail to deliver, got three threatening txts from shell pay up or else , how they got my mobile number I never know. Signed up BT, if want hub back I will not be paying the so called £35 ! It was free from post office anyway !!

Reviewer Arben: Location London: Date 2022-10-30

Comments

I did email them 7 months ago te cancel my broadband contract even called them they still keep sending me bills until this month over 100 pound I did switch to a different broadband provider 7 months ago what a cowboy company are they my god i think i have to go and meet my solicitor

Reviewer Mike: Location Bristol: Date 2022-10-29

Comments

As with most customers, I was originally with Post Office. Had no major issues for most of the time. Even got a ‘good’ deal with new contract. Something must have change in September. Now cannot access my bill (it should be zero), technical issues says website, try later. Ten days later still no bill. Tried their chat service but that not available. So I emailed threatened to cancell. Within 10 minutes someone from their customer service phoned me. According to her manager my issue had been sorted. It hadn’t. I may still cancel. On the router return problem people mention. When the router was originally sent it was s “free router” and I had to pay postage to receive it.
Thus if it was “free” then it is mine to do with as I like.

Reviewer johnp: Location north yorks: Date 2022-10-28

Comments

was moved to shell from post office, I pay quarterly but bills arrive 2 ays past paying date, customer service non existent, no response to email, online account never avaliable, they seem unable to get my bills to me on time but can get threating letters about non payment to me two days past due date !, how can I pay on time if like last bill dated 6th october arrives 22nd october?, if you reach customer services they say they will put you through to someone who can deal with my problem and then hang up, total waste of time, should not be allowed to trade.