The above extracts are from Trustpilot, Facebook Group: Shell Energy (formerly First Utility) – the worst customer service ever?? and First Utility Reviews
The Shell Energy gripe website is being launched in response to consumer horror stories involving debt collectors and bailiffs, with complaints posted online by outraged Shell Energy customers like the damning examples quoted in the above header.
By John Donovan
Shell and its shareholders will not welcome the news that I am launching another website later this month focussed on Shell. This time the target is Shell Energy, a global brand of rapidly growing importance and value to the parent company – Royal Dutch Shell Plc – in its quest to move away from an increasingly toxic fossil fuel-based business. Part of the gathering flight of ethical investors deserting Big Oil, in Shell’s case a transition into becoming a global energy and broadband company, instead of a dying oil giant.