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Posts on ‘November 6th, 2009’

Dirty Laundry Hanging Out on the Web: Businesses Tackle ‘Gripe’ Sites

New media has dramatically altered both the extent and nature of publicly aired customer complaints as any aggrieved customer with Internet has access to an almost limitless virtual audience for his complaints. By now, there even are searchable Web sites that collect and organize so-called "gripe" sites. and its sister websites,,,,, and are all owned by John Donovan. There is also a Wikipedia article.
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