They have left me so frustrated and have wasted so much of my time that I do not actually have the energy or the will to detail the extensive list of crimes committed by this company but I did have to write something.
Posted July 9, 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
New customer no phone or broadband for 1st three days
New customer. Went live yesterday. No Internet or landline since. Found out after third phone call from my mobile phone that Shell had sent wrong router. 48 hours to get correct one. Not a good start. Don’t understand why phone not working.
Never write reviews but this was the…
Never write reviews but this was the worst customer service I’ve ever encountered, they messed up my order, then I tried to ring eveylry day for a week to sort it out and they were just cutting me off, I finally got through to someone and they said they’d look into it for me, then I get an email saying it was cancelled, I should of only been a couple days without Internet, but I had to change providers now I’m 3 weeks. Avoid