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Unloveable Shell

LETTER FROM JOHN DONOVAN TO SHELL CHAIRMAN, MARK MOODY-STUART, 14 APRIL 1998

"the Statement provides, for our employees to follow and for the outside world to judge us by, an ethical framework which is mandatory, not optional: just having those principles is not enough. In the past: an oil company could say "trust me" and expect that to be enough. Today, people say, "tell me" "listen to me" "show me". Trust has to be earned by transparency. That's one of the most important lessons we've learned in Shell".

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