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Frustrated broadband customers face poor service and rising costs

Frustrated broadband customers face poor service and rising costs

Shane Hickey: Mon 8 May 2023 09.00 BST

theguardian.com

When Annabel Miller* took up the offer of a new superfast broadband plan with local and international calls for £40 a month from Shell Energy, she thought she was on to a good deal.

Within six months, however, she had suffered an 18-day broadband outage due to the wrong router being sent to her London home, a series of incorrect bills for more than she was due to pay, and even problems with her house alarm. When she tried to complain, she says she received confusing and frustrating responses.

“It appears Shell Energy decided to use an initial tactic of not responding to complaints, then dismissing them and closing them,” she says

“I had a number of emails claiming they had been resolved and closed, despite not having received any responses. The strategy was to confuse and distort facts, and ignore my complaints,” she says.

This will have a familiar ring to it. Communications regulator Ofcom announced that the company was the most complained-about broadband and landline provider for the final three months of last year. read more

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Absolutely rubbish Shell Energy Broadband. Wifi keeps disconnecting

“Absolutely rubbish. Can’t contact anyone to resolve problems. Wifi keeps disconnecting. Useless.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Katie: Location Cumbernauld: Date 2023-03-30

Comments

Terrible connection and even worse customer service. Router will disconnect almost every 20-30mins and can take 17 mins to load a photograph, or 9 mins to load a Google page, even while sitting next to the router. If you want to cancel, you’ll be transferred to different departments and made to explain why you’re cancelling to every one of them, just for them to pass you to someone else and explain all over again. Even if you ask them to log a complaint, they just email you saying they’ve closed your complaint, without actually speaking to you at all regarding it. If you want to pay for wifi but never actually intend on using it whatsoever, then this is perfect for you. read more

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Shell makes $9.65 bln profit in first quarter, beating forecasts

Shell makes $9.65 bln profit in first quarter, beating forecasts

REUTERS:

LONDON, May 4 (Reuters) – Shell (SHEL.L) made a net profit of $9.65 billion in the first three months of the year, it said on Thursday, dropping slightly from the previous quarter as energy prices cooled but still beating forecasts.

Shell kept its dividend unchanged at $0.2875 per share and also kept the rate of its share repurchase programme stable at $4 billion over the next three months. read more

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Shell Energy zero regard for its customers

3 May 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Disgusting

Disgusting. Disorganised. Impersonal service. I was ‘allocated’ Shell after Green went bust. Never again. I’ve gone back to EDF energy who, in 2 emails, set up my account in the correct way. Never again will I use this company. And don’t bother with your insincere response. I’ve got loads of emails telling me you strive for excellent customer service. All evidence to the contrary in my experience.  Regarding  your reply. I already said not to bother. I’m sick of speaking with a company who has zero regard for its customers read more

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Shell Broadband KEEPS CUTTING OUT

POSTED 29 APRIL 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter Clegg: Location BURNLEY: Date 2023-03-16

Comments

Spend most mornings with the broadband dropping out and reconnecting now evenings are getting as bad. very poor overall made a big mistake moving from talktalk

Reviewer N H: Location Northwest: Date 2023-03-16

Comments

POOR POOR,

Cancelled my broadband last year and they are still requesting money. I have late payments on my account and my Experian Credit File has taken battering. Come on Shell have some respect for your customers and stop doing this. No wonder you have so many bad reviews. I want a Shell member of staff to contact me and do three things. read more

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AVOID THE CLOWNS AT SHELL ENERGY BROADBAND

29 April 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

***AVOID***

Absolutely useless! Not a brain cell between them! Keep getting told someone will call me back, which never happens, then when you call them they’re attitude is absolutely stinking! If you’re looking for a broadband provider, AVOID THESE CLOWNS!

Terrible service!!!!!!

Terrible service!!!!!!! their website doesn’t allow for inputting meter readings in Jun 2022 to Dec 2022. Then i called them and provide meter readings I’m still getting estimated bills. And then i submitted the readings online in recent months. They mentioned that they never received the accurate the meter reading in until this month, and provide inaccurate bill for over the last 10 months. read more

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Shell broadband is shocking and customer service appalling

Shell Energy Broadband Reviews recently posted on broadband.co.uk

POSTED 22 APRIL 2023

Reviewer Tom: Location: London: Date 2023-03-16

Comments

Never experienced such terrible customer service – clearly got no process in place for working effectively with OpenReach, delay after delay, engineers turning up without a clue what they are doing. I’d avoid at all costs as I’ve wasted 2 months trying to get this sorted. When I told them I was cancelling and going to BT because they will likely be better at wrangling OpenReach the operator just said “yeah probably” – even their own people know it’s not good enough. read more

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Without internet for a week!!!

22 April 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

The worst technical service EVER!

Shell energy has the worst technical service and customer service. I have exams and I am without internet for a week!!!

Shell broadband used to be decent

Shell broadband used to be decent. Now it is a pile of rubbish, not worth paying for. Junk.

Stressful shambles

Stressful shambles. I was transferred to Shell Energy broadband from Post Office Broadband and initially it seemed ok. When I had an issue with my connection it was obvious a cable outside needed replacing and an engineer agreed. I was told I wouldn’t be charged but it appeared on my bill. I couldn’t get through on the phone or web chat but emailed and after 3 attempts there was an apology and I was told not to pay. Then another payment demand. Then another apology. Now I’ve just been contacted by a debt collection company. Talk about stressful! read more

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Shell BROADBAND speeds are terrible and the connection keeps going down

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Selection of reviews posted here 1st April 2023

Reviewer Peter: Location Looe: Date 2023-03-08

Comments

Shell took over from Post Office broadband. Since then the internet service has got worse and worse. The speeds are terrible and the connection keeps going down. Last straw was when they suspended my account by mistake and admitted it had been their fault. Now raising prices at an inflation busting rate. Avoid

Reviewer Annabel: Location Larkhill: Date 2023-03-07 read more

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Shell Broadband is ‘total crap’

“STEER CLEAR. My biggest regret is not checking reviews before getting broadband with Shell.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Selection of reviews posted here 28 March 2023

Reviewer joe: Location Runcorn: Date 2023-03-03

Comments

total crap it’s off more times than on..going to my solicitors on Monday to see if can cancel without penalty…if it was me..charging for a service like shell I would be in the dock for fraud

Reviewer MG: Location UK: Date 2023-03-03 read more

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Shell Energy Incompetence at every level

27 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolute rubbish lying thieving company

Aboslute rubbish lying thieving company this is how incompetent shell are i have been speaking and emailing them for three months now they don’t have a clue and thats why people are being ripped off I myself have had three accounts with shell all owing money at different levels at each account yet I have no contract with them ever and they are still demanding money from me read more

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Shell: Gas field in Groningen must be completely closed this year, in light of earthquakes

NL TIMES

Shell: Gas field in Groningen must be completely closed this year, in light of earthquakes

SUNDAY, 26 MARCH 2023 

The gas field in Groningen must be completely closed this year, said the CEO of Shell Netherlands, Marjan van Loon. Currently, the gas field is still supplying minimal amounts of gas to keep the wells usable, but she doesn’t think that’s necessary. “It can and must be done, so the field has to be closed,” Van Loon said on the TV program WNL Op Zondag. read more

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Shell Broadband ‘still trying to RESOLVE SLOW speed issues’

Signed up for their superfast package, dreadfully slow speed. Dreadful customer service, still trying to RESOLVE SLOW speed issues…

Posted 24 March 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jack: Location York: Date 2023-03-02

Comments

Avoid buying this broadband at all cost. Should be banned from comparison sites. I have had the broadband for 3 days, haven’t got it working yet. Rang up to cancel for free in my “14 day cooling off period” to be told this actually ended 2 days ago, the day the line was taken over by Shell. Currently trying to charge me £110 to cancel a service I’ve had for 3 days that hasn’t worked once. Only saving grace has been a couple of people on the phone who have been willing to try to find a way a round this. read more

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Absolutely appalling service from Shell Energy Broadband

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Ryan: Location Doncaster: Date 2023-02-27

Comments

They offer you 6 months free broadband as an existing energy customer, but it isnt free, they bill you for the first month at least out of your bank account, how on earth is that free? avoid these scammers

Reviewer ClareH: Location Lynton: Date 2023-02-27

Comments

Absolutely appalling service. They took over my Post Office account, without my knowledge, and stopped taking any money – then they land me with a HUGE bill. Sorted that in November and I set up a Direct Debit with them expecting them to take monthly…NOPE I contacted them after 3 months to ask why they had not taken it to find they now expected me to pay another HUGE bill, in my reckoning it should have been less than £60, 3 months at £18.99 but they tell me I owed over £370!!! So I ask for an explanation…nope they took it out of my account the same day...I am still waiting for an explanation and will be looking for an alternative provider….steer clear read more

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Awful, Awful, Awful Shell Energy

21 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell have been reported to OFGEM and…

Shell have been reported to OFGEM and The Serious Fraud Office. The Maximum they can charge customers in my area for electric is 36p last october the put my bill upto in excess of 39p and in january to 41p + According to Citizens advice this is illegal. Check you bills and if they are overcharging you report to Citizens Advice and seriuous fraud office. The more who do the more chance there is of them bveing prosecuted and you getting compensation read more

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Steer well clear of Shell Energy Broadband

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Allyson: Location Devon: Date 2023-02-24

Comments

As with the majority of reviews, this company is simply the worst I have ever come across. Two weeks after signing up, my internet failed. After hours of being on the line and being passed from one person to another. Anyhow, after the most inept service I cancelled my direct debit and went to BT. AVOID THIS COMPANY AT ALL COST.

Reviewer neal: Location Wolverhampton: Date 2023-02-24 read more

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Shell Broadband customer care at it’s very worst!

16 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful service

Awful service, customer care at it’s very worst! The phone and broadband goes down, you call them and they don’t help. In fact they try to charge you to fix a problem that isn’t even your fault. Yet you are forced to pay for a service that doesn’t work

Absolutely the worst internet i have…

Absolutely the worst internet i have EVER had!!!
I can’t wait to switch back to sky.
It never ever works and if it does it’s still not the best.
Ridiculous and absolute waste of money.
Never again!!! read more

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PLEASE DO NOT USE SHELL BROADBAND

This company are without question the worst company I have EVER had the misfortune to have any dealings with. Shell Energy and broadband are nothing more than a bunch of cowboy liars…!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

13 March 2023

Reviewer Martin: Location Kingston upon Thames: Date 2023-02-22

Comments

Stay clear! I moved over from Virgin Media and had absolute terrible broadband speed from the get go. It was an absolute nightmare to get in touch with support.
First I tried the phone, just to wait ages in a holding loop to then having the line suddenly interrupted when I was finally talking with someone.
Then I tried email and nobody answered for a week. And even then it was a very slow back and forth with them not taking it serious.
Finally reached someone on the phone, just to be told it must be the WiFi router and I should reset it and connect it to another outlet. And after I’ve done that, I had to wait again for hours to talk to someone.
I then tried to cancel as it was an absolute nightmare, and they just outright rejected it. Months later after the communications ombudsman, finally someone came out and fixed it. Speed is now perfect, but too late, because I had to extend Virgin Media as the Shell line wasn’t working. read more

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Avoid this company and product at all costs

A product that doesn’t work reliably and a router that drops the WiFi completely in the next room.  Avoid this company and product at all costs.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

10 March 2023

Reviewer Joanne: Location Leeds: Date 2023-02-15

Comments

Absolute joke of a company message you 5 days before installing to say they cancelled order after waiting 2week STAY CLEAR

Reviewer Ron Bell OBE: Location Blackpool: Date 2023-02-14

Comments

Absolutely disgraceful service that pass you round in circles with no solution. read more

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Former Shell boss Ben van Beurden’s pay package jumps to £9.7m

BBC NEWS

Former Shell boss Ben van Beurden’s pay package jumps to £9.7m

9 March 2023

Former Shell boss Ben van Beurden received a pay package of £9.7m last year, up more than 50% from 2021.

His pay was revealed in the oil and gas giant’s annual report and accounts.

Shell reported the highest annual profits in its 115-year history last year after a surge in energy prices following Russia’s invasion of Ukraine.

Massive profits made by energy firms have added to pressure to tax them more as households struggle with rising energy bills. read more

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Shell: Britain Is Less Attractive Than The U.S. For Energy Investment

OILPRICE.COM

Shell: Britain Is Less Attractive Than The U.S. For Energy Investment

The UK is less attractive than the United States for energy investment, due to the high windfall taxes on energy producers in Britain and the lack of incentives for clean energy investments similar in scale to the American provisions to boost green energy, Shell’s CEO Wael Sawan told The Times in an interview published on Monday.

The UK government should “take a page from some of the things that the US have done recently, through the Inflation Reduction Act,” Sawan told the newspaper.

The IRA has nearly $370 billion in climate and clean energy provisions, including investment and production credits for solar, wind, storage, critical minerals, funding for energy research, and credits for clean energy technology manufacturing such as wind turbines and solar panels.

The EU also seeks to bolster policies to support the EU’s clean technology manufacturing and preserve the bloc’s competitiveness in the face of the U.S. Inflation Reduction Act and massive subsidies in China. read more

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Shell Broadband… by far the worst internet I have had ever!

..by far the worst internet I have had ever! The download speeds are super slow and the Wi-Fi constantly cuts out…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Tuesday 7 March 2023

Reviewer Abmed: Location Middlesbrough: Date 2023-02-09

Comments

Horrible experience!!! definitely would not recommend them and I wish I read the reviews before I join them

The broadband speed is not the best but the real nightmare is trying to contact the customer services
Awful and horrible experience read more

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They screwed up my broadband and now they’ve screwed me on electric and gas

They screwed up my broadband and now they’ve screwed me on electric and gas.

6 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Move over B GAS there’s a bigger crook in town

Just when I thought I’d met all the cowboy’s in the utility game another one rears it’s head. After leaving Shell in January this year I’m glad to say they will never see a penny of my cash ever again in any way shape or form. They screwed up my broadband and now they’ve screwed me on electric and gas. Probably the worst energy and broadband cowboy’s out there. read more

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Shell Is Reviewing Its Plan To Reduce Oil Production This Decade

OILPRICE.COM

Shell Is Reviewing Its Plan To Reduce Oil Production This Decade

  • The CEO of Shell has said that the company’s plan to reduce oil production by up to 2% each year this decade is now under review.

  • In 2021, Shell said that its oil production had peaked in 2019 and would continue to decline over the next three decades.

  • Recent events have highlighted the fragility of the global energy system and now Shell wants to focus on ensuring energy supply.

Shell’s plan to have its oil production decline by up to 2% each year this decade is currently under review, the supermajor’s new CEO Wael Sawan told The Times in an interview published on Friday, adding that he is a firm believer of the statement “don’t deny people energy.”

Back in 2021, Shell said that its oil production peaked in 2019 and is set for a continual decline over the next three decades as it looks toward the renewables side of the business. read more

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AVOID Shell broadband like the plague

Awful awful customer service and product. Worst company I’ve ever dealt with in my life. Totally incompetent. AVOID like the plague.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

1st March 2023

Reviewer Colin edwards: Location Ainsdale: Date 2023-02-03

Comments

We had Shell broadband fitted on the 13 January 2023 it hasn’t worked since the day it went in. If we are lucky we might get 20 minutes a day before it drops out we gave had to telephone calls who could not fix it an engineer called out it worked for 4 hours then dropped out we called another engineer who was booked for the second time to call on the Wednesday but he never turned up phoned Shell who told me they forgot to book the engineer he booked again for Monday. The company will not let me cancel for 30 days or I have to pay £300 to cancel. So 21 days into thus contract we get approximately 20 minutes service. I am now taking legal action against thus absolutely dreadful company. Whatever you do don’t take out out a contract out with this diabolical company you will be sorry read more

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Shell Broadband complete and absolute nightmare

27 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Avoid Shell

Shell broadband is awful. Poor signal.
When you do get a signal it drops off.
No person to call for help and they send you email instructions – no good if you have no internet and have to use mobile data.
When you can read your emails they send you the same information over and over again

Complete and absolute nightmare

Complete and absolute nightmare. Where can I start been with them sine 2018 no problem smart meter reading always worked. Then in January 2023 smart meter failed to communicate so an estimate bill was generated wait for it £2500 for one month!!. I immediately phoned and complained they advised it would be corrected in February bill it wasn’t another bill for £1500 so phoned and asked to make a proper complaint I was transferred through to complaints department who said they would sort this out and contact me now at end of Feb and still waiting for them to contact me as they said they would. My bill is now showing i owe Shell £3800 for two months gas and this is not including electric. read more

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…bad customer service and multiple internet issues

If you want bad customer service and multiple internet issues to make your life more difficult and stressful, go with Shell. Otherwise, I’d advise staying clear!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

27 February 2023

Reviewer ZM: Location Sheffield: Date 2023-02-01

Comments

I would never usually bother to leave a bad review but feel the need to share about avoiding Shell! Unfortunately the only positive thing to say about Shell is that the internet is ok (if it works) but the customer service (if you manage to get through before being on hold for an hour) is terrible. I’ve been lied to about my rights, had issues with resolving any internet problems (seems to take a while to resolve anything, even when the internet doesn’t work at all). The router they send is terrible and randomly died but Shell didn’t take responsibility and charged me for an engineer visit (which they later refunded after multiple calls disputing). I’ve had issues with connection and speed. Whether it’s zero internet or bad connection and poor speed. read more

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Damning report slams state, oil companies for Groningen gas failures

DutchNews.nl

Damning report slams state, oil companies for Groningen gas failures

February 24, 2023 – By Robin Pascoe

The interests of the people of Groningen were systematically ignored by both the government and oil companies, and making money remained the dominant concern when natural gas extraction started causing earthquakes, according to the parliamentary commission set up to investigate.

The worlds of those making the decisions and the locals were ‘miles apart’, commission chief Tom van der Lee said at the presentation of the report into the problems, which has taken two years and hundreds of interviews to complete.

Gas extraction has become an ‘unprecedented system failure’ and both the public and private sector have failed in their duties, Van der Lee said.

Ministers were not properly informed and that meant that MPs could not fulfill their role as guardians of the public interest. The damage, both material and mental, suffered by locals was consistently underestimated and the maximalisation of profit was the guiding force. read more

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Dutch gov’t, Shell and Exxon ignored Groningen risks for years, inquiry finds

“Gas extraction in Groningen was so successful and lucrative for the Dutch government, Shell and Exxon Mobil that they hardly took any notion of the long-term risks and the ever-clearer signs of the detrimental effects for the people in Groningen…” 

REUTERS

Dutch gov’t, Shell and Exxon ignored Groningen risks for years, inquiry finds

AMSTERDAM, Feb 24 (Reuters) – The Dutch government and energy companies Shell (SHEL.L) and Exxon Mobil (XOM.N) ignored the risks of gas production in Groningen for years, to the detriment of people living in the province, a parliamentary inquiry concluded on Friday.

Prime Minister Mark Rutte and others involved “gravely underestimated” the urgency of the problems in Groningen, said the committee set up to investigate the decades of lucrative gas extraction that caused tremors damaging thousands of houses and buildings in the region.

The massive Groningen field is operated by Shell and Exxon joint venture NAM and was one of Europe’s major suppliers of natural gas for decades.

“These are hard and painful conclusions,” Rutte told a news conference. “They make clear there is a lot to do to help the region and to hopefully restore trust.”

The government will take time provide a full response to the report, he said without indicating how long that would take.

A statement from NAM director Johan Atema said: “It is clear that we need to have a better eye for the society in which we work. It is up to us to show that we as a company have learned from this.” read more

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Shell Broadband Absolutely terrible – random drop-outs, horrible speed

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer David: Location Edinburgh: Date 2023-01-25

Comments

Absolutely terrible – random drop-outs, horrible speed, and I live alone, so maximum 1-2 devices using Wifi at any time. Their response: “Wifi isn’t guaranteed, we’ll send you a network cable” – how does that help for smartphones and tablets? Can’t wait to leave. Worst internet I’ve had in years. AVOID

Reviewer Andy: Location Notts: Date 2023-01-21 read more

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Shell Energy branded as Rapacious Clowns (means aggressively greedy grasping jokers?)

24 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID

AVOID, AVOID, AVoID!
I’m on a fixed broadband contact but have just been told my bill is being increased from April, the contract is ‘FIXED’ but they are increasing the price only 2 months into an 18 months contract. Scam, a big scam and they won’t let me leave without paying £97.93. The service they provide is horrendous too, just checked the internet speed at 16:55pm and it’s upload 0.72 mbps. You read it right, “0.72”! Upload and 12.9 download. We had lower readings from them on different times/days. read more

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Shell CEO creates chief of staff role in management overhaul

…problems included repeated outages at its Prelude liquefied natural gas (LNG) facility off the western coast of Australia…

REUTERS

Shell CEO creates chief of staff role in management overhaul

LONDON, Feb 23 (Reuters) – Shell (SHEL.L) Chief Executive Officer Wael Sawan has created a senior role of chief of staff as part of a management overhaul to improve performance after technical problems and other disruption, three company sources said. read more

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My Shell broadband drops out every ten minutes

Just joined shell absolute shambles of a company. one month in phone issue now broadband drops out every ten minutes…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: No Copper thanks. Location Oldham: Date 2023-01-20

Comments

When I agreed this contract it was for FIBER TO THE HOUSE.NO Virgin yet here but I had been very happy with it before. Hence I said it had to be right to the house. No problem sir our new ‘Fiber plus ‘ will give you that. 14 days to connect it. After several calls and issues I opened the little grey wall box outside —- NO fibre just old nasty copper! read more

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Shell Broadband goes down every day

22 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

A new level of awful

Phoned up to tell them a move date. It was like I’d ask them to solve the meaning of life. Got transferred 7 times and then ended up back at he original South African call centre. They do not have a clue what they’re doing. Completely and utterly hopeless.

Broadband goes down every day

Broadband goes down every day, sometimes twice a day. I’ve only had it for two months and every day it goes down at different times. Don’t waste your money. read more

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…dropped calls, constant redirects, clueless staff, no respect for the customer…

…dropped calls, constant redirects, clueless staff, no respect for the customer…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Trevor Davies: Location Oxfordshire: Date 2023-01-08

Comments

Shell took over my post office account. Having read other reviews I realise that I have been fortunate not to have had any problems with internet or phone. However I am only getting 20mps and I am pretty sure my PO contract was offering 35-ish.

However, Shell seem to be totally incapable of organising a direct debit and kept cutting me off. In the end I had to resort to paying online each month. At around £42 a month for “Superfast Broadband” and any time calls, it’s not a cheap option (not even fibre) and I am thankful that my contract is about to finish. read more

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Shell cracker plant once again issued pollution violation notice

CBS News

Shell cracker plant once again issued pollution violation notice

INDUSTRY, Pa. (KDKA) – The Shell cracker plant in Beaver County has once again been issued a pollution violation notice. 

This is the third time the state’s department of environmental protection has said the plant has exceeded emission limits, once again violating rolling 12-month standards in November and December.

The plant has only been operational since November. 

The DEP said in November it emitted 716 tons of volatile organic compounds, 200 tons above what is allowed.  read more

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Disgusting company and inept customer service

14 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Disgusting company and inept customer service

Phoned 1 week ago in regards to faulty gas meter and told new one installed 2 months away. New estimated bill is 5 times higher than highest usage on any month over last 12months. Phoned to query, transferred 6 times due to customer service not being able to transfer to relevant department. Promised an email confirming what we spoke of but nothing received and also customer service adviser refused to escalate call as she was clearly not understanding my enquiry. Shocking service! read more

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Shell demands compensation after Greenpeace action on oil platform

NL TIMES

Shell demands compensation after Greenpeace action on oil platform

SUNDAY, 12 FEBRUARY 2023: Reporting by ANP and NL Times

Greenpeace said it has received a claim for damages from Shell over the occupation of an oil rig by activists from the environmental organization. The oil and gas company is demanding 100,000 pounds (113,000 euros), in part because Greenpeace activists placed solar panels and a wind turbine on the floating platform. The platform is on its way to the port of the Norwegian city of Haugesund. read more

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Since Shell took over from the Post Office my phone and broadband are nothing but trouble

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Graham: Location Great Yarmouth: Date 2023-01-02

Comments

Customer service is poor to non-existent. I am at the end of a 12 month contract with the same problem I reported at the beginning of the contract, that means 12 months of paying for a service that was shoddy and not supported. If you are considering Shell Broadband, I recommend you look again.

Reviewer Brigid: Location Hazel Grove: Date 2023-01-02

Comments

Since Shell took over from the Post Office my phone and broadband are nothing but trouble.
All my contacts have told me they are unable to get in touch.
1 – Weird noise on line,
2 – it may ring out and cut off,
3 – it crackles if working at all
4 – have tried several phones but the problem continues.
5 – my tech and phone works fine when tried at friends house
6 – customers service are trying to deal with Post Office customers and Shell customers
7 – They try to make you feel as if I’m the only one complaining
8 The service is not fit for purpose
9 – For any other purchase I am entitled to a replacement or refund. I feel Shell should refund all my payments since they took over from the Post Office.
10 – Shell service is so bad there have been radio programs of people complaining.
11 – Customer service people go through the same script each time I call and tell me there will be charge from OPENREACH if an engineer has to come out. read more

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Institutional investors back Shell board lawsuit over climate risk

REUTERS

Institutional investors back Shell board lawsuit over climate risk

By :

LONDON, Feb 9 (Reuters) – A group of European institutional investors is backing a novel London lawsuit against energy giant Shell’s (SHEL.L) board over alleged climate mismanagement in a case that could have far-reaching implications for how companies tackle emissions.

ClientEarth, an environmental law charity turned activist Shell investor, said it had filed a High Court claim on Wednesday, alleging Shell’s 11 directors have failed to manage the “material and foreseeable” risks posed to the company by climate change – and that they are breaking company law. read more

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Shell’s Board Sued by Institutional Investors Over Lack of Climate Ambition

Shell’s Board Sued by Institutional Investors Over Lack of Climate Ambition

Shell Plc’s board faces a new front in climate litigation as a group of frustrated shareholders sue the oil giant’s directors in the UK.

Bloomberg News: Katharine Gemmell and William Mathis Published Feb 08, 2023

(Bloomberg) — Shell Plc’s board faces a new front in climate litigation as a group of frustrated shareholders sue the oil giant’s directors in the UK.

Two years after a Dutch court ordered Shell to slash its emissions, the group of investors are filing the first lawsuit of its kind against 11 members of the board, accusing them of failing to manage the company’s climate risks. read more

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Shell threatens Greenpeace protestors with jail and fines: But legal tactics fail as Greenpeace sends second boat and more climbers

Shell threatens Greenpeace protestors with jail and fines: But legal tactics fail as Greenpeace sends second boat and more climbers

Greenpeace International: 6 February 2023

Action pics and video available here, with updates throughout the day. 

Amsterdam, Netherlands – Shell has attempted to silence Greenpeace International’s peaceful occupation of its oil and gas platform at sea, by hitting the campaign group with an injunction late on Friday, February 3, threatening up to two years’ jail time and fines.[1]

But today, Shell’s heavy-handed legal tactics failed, as Greenpeace International successfully went ahead with plans to escalate its protest by adding two more climbers to occupy the company’s oil and gas platform – using other boats unaffected by the court order.

Protestors are demanding that the company stops expanding oil and gas production around the world, takes responsibility for fuelling the climate crisis, and pays up for the climate destruction it is causing everywhere.

At around 9am (CET) in the Channel, the Greenpeace France-chartered Merida trimaran and two small boats approached the White Marlin heavy-lift vessel, which is carrying Shell’s 34,000 tonne oil and gas platform to the North Sea. read more

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Vast energy firm profits raise fresh questions over windfall tax

BBC NEWS

Vast energy firm profits raise fresh questions over windfall tax

By Douglas Fraser: Business and economy editor, Scotland

  • Vast profits for BP and Shell have put them in the frontline of a battle over the winners and losers from the energy crisis.
  • Extension of the windfall tax is seen by the industry as a way of discouraging further investment.
  • Some would prefer to see that discouraged and are dismayed as BP increases spend, while others want taxes to target benefits to shareholders.

BP and Shell get the attention because they’re big, public brands based in Britain. They’re not the only ones making vast amounts of money.

US firm ExxonMobil reported a profit of $56bn (£47bn) for last year. Chevron, also in the US, reported $36bn (£30bn).

Shell had profits of $40bn (£32bn) and BP has weighed in at $28bn (£23bn). All of them have more than doubled profits as the invasion of Ukraine and sanctions on Russia roiled the world’s energy markets.

Equinor (formerly Statoil), based in Norway and the largest supplier of gas to the UK and European Union after Russian gas flow was cut sharply, announced on Wednesday its net profit for the year was $28.7bn (£24bn), up from $8.6bn (£7bn) in 2021. Adjusted operating profits – before tax and removing one-off items – came to $75bn (£62bn). read more

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Environmental groups to sue Shell

REUTERS

Environmental groups plan to sue Shell’s new Pennsylvania plant over emissions

8 Feb 2023

Two environmental groups announced on Feb. 2, 2023 that they plan to sue Shell Chemical Appalachia over air pollution, just about three months after the startup of operations of Shell’s 1.6-million tonnes per year facility with capacity of polyethylene production, and related ethane cracker in Pennsylvania.

The Environmental Integrity Project said in a press release that along with another environmental group named Clean Air Council it filed “a notice of intent to sue (…) for repeated violations of air pollution limits,” it said. read more

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Left with no Shell broadband for three full weeks

“left with no broadband for three full weeks – now to be four weeks of no broadband, by the time my new router will supposedly arrive. Yet my contract is live and I have already received my first bill…”: “…just simply cannot recommend Shell Energy. Never in my life have I been failed so badly by a company…”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

REVIEW POSTED ON broadband.co.uk on 1st Jan 2023

Reviewer Callum: Location Carlisle: Date 2023-01-01 read more

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Absolutely terrible company, overcharging, ridiculous prices, unhelpful staff

7 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely terrible company

Absolutely terrible company, overcharging, ridiculous prices, unhelpful staff, will never buy or use anything Shell related, I advise everyone else to do the same.

Download speeds of less than 6MBPS when…

Download speeds of less than 6MBPS when the package I pay for alleges 15 to 17 MBPS. When queried the allegation was that the fault lay with my internal wiring. Having attempted all Shell’s suggested tests, no improvement. Do not waste your money, they don’t care once they’ve got it!!!!!!!!!!!!! read more

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Nigeria: Shell must clean up devastating oil spills in the Niger Delta

AMNESTY INTERNATIONAL

Nigeria: Shell must clean up devastating oil spills in the Niger Delta

Reacting to the news that two Nigerian communities, which have been devastated by oil spills, have filed claims against Shell at the High Court in London, Amnesty International’s Head of Business and Human Rights Mark Dummett, said:

“More than 13,500 residents from the Ogale and Bille communities in the Niger Delta have now filed claims against Shell asking that the company clean up oil spills which they say have wrecked their livelihoods, poisoned their wells, and polluted their land and water, which means they can no longer farm or fish.”

“Amnesty stands by these two communities in the Niger Delta, which have been engaged in litigation against Shell for seven years, asking that the company clean up the damage caused and compensate them for their lost livelihoods.

“Shell announced in 2021 that it plans to sell its onshore oilfields and assets in the Niger Delta after 60 years of highly profitable operations in the area. It is concerning that Shell has not explained how it plans to address the widespread and systemic pollution of Nigerian communities linked to its operations over many years before it sells up and leaves. read more

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Pa. advocates issue intent to sue Shell cracker for emissions violations 

Pa. advocates issue intent to sue Shell cracker for emissions violations 

Two environmental groups said on Thursday they intend to sue Shell Chemical Appalachia, operator of a big new petrochemical plant in Potter Township, for its violation of federal and state air-quality standards.

The Environmental Integrity Project and the Clean Air Council gave Shell a required 60 days to respond to their notice of intent to sue on the grounds that the company violated the federal Clean Air Act, a state plan to implement it, a Pennsylvania air-quality law and the state permits under which it is allowed to emit specific quantities of some contaminants. read more

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Shell’s lack of ambition is maddening: it’s time to speed up transition to renewables

The Guardian

Shell’s lack of ambition is maddening: it’s time to speed up transition to renewables

Nils Pratley

Thu 2 Feb 2023 19.30 GMT

The chief executive has changed at Shell but the song remains the same. The energy transition will be “balanced” and “we intend to remain disciplined while delivering compelling shareholder returns,” declared Wael Sawan. Translation: the company will not use the sudden arrival of spectacular financial riches to boost spending on renewables.

Being “disciplined” is, of course, an admirable ambition when presented starkly and without context. No chief executive of any company is ever likely to tell investors that the plan is to take wild punts on projects with little prospect of a decent return. But there is a world of nuance between the extremes. read more

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Advocacy group accuses Shell of ‘greenwashing’ and misleading investors in SEC complaint

The Washington Post

Advocacy group accuses Shell of ‘greenwashing’ and misleading investors in SEC complaint

Analysis by  with research by Vanessa Montalbano

February 1, 2023 at 8:03 a.m. EST

An advocacy group is accusing the oil giant Royal Dutch Shell of misleading investors by classifying its investments in natural gas as spending on renewable energy.

In a complaint filed today with the Securities and Exchange Commission, the group Global Witness argues that Shell’s classifications amount to “greenwashing” — the practice of portraying a business or product as more environmentally friendly than it really is. read more

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