Royal Dutch Shell Plc

Shell Broadband… by far the worst internet I have had ever!

Mar 7th, 2023

by John Donovan.

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..by far the worst internet I have had ever! The download speeds are super slow and the Wi-Fi constantly cuts out…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Tuesday 7 March 2023

Reviewer Abmed: Location Middlesbrough: Date 2023-02-09

Comments

Horrible experience!!! definitely would not recommend them and I wish I read the reviews before I join them

The broadband speed is not the best but the real nightmare is trying to contact the customer services
Awful and horrible experience read more

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They screwed up my broadband and now they’ve screwed me on electric and gas

Mar 6th, 2023

by John Donovan.

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They screwed up my broadband and now they’ve screwed me on electric and gas.

6 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Move over B GAS there’s a bigger crook in town

Just when I thought I’d met all the cowboy’s in the utility game another one rears it’s head. After leaving Shell in January this year I’m glad to say they will never see a penny of my cash ever again in any way shape or form. They screwed up my broadband and now they’ve screwed me on electric and gas. Probably the worst energy and broadband cowboy’s out there. read more

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Shell Is Reviewing Its Plan To Reduce Oil Production This Decade

Mar 4th, 2023

by John Donovan.

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OILPRICE.COM

Shell Is Reviewing Its Plan To Reduce Oil Production This Decade

By Tsvetana Paraskova – Mar 03, 2023, 7:26 AM CST

The CEO of Shell has said that the company’s plan to reduce oil production by up to 2% each year this decade is now under review.
In 2021, Shell said that its oil production had peaked in 2019 and would continue to decline over the next three decades.
Recent events have highlighted the fragility of the global energy system and now Shell wants to focus on ensuring energy supply.

Shell’s plan to have its oil production decline by up to 2% each year this decade is currently under review, the supermajor’s new CEO Wael Sawan told The Times in an interview published on Friday, adding that he is a firm believer of the statement “don’t deny people energy.”

Back in 2021, Shell said that its oil production peaked in 2019 and is set for a continual decline over the next three decades as it looks toward the renewables side of the business. read more

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AVOID Shell broadband like the plague

Mar 1st, 2023

by John Donovan.

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Awful awful customer service and product. Worst company I’ve ever dealt with in my life. Totally incompetent. AVOID like the plague.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

1st March 2023

Reviewer Colin edwards: Location Ainsdale: Date 2023-02-03

Comments

We had Shell broadband fitted on the 13 January 2023 it hasn’t worked since the day it went in. If we are lucky we might get 20 minutes a day before it drops out we gave had to telephone calls who could not fix it an engineer called out it worked for 4 hours then dropped out we called another engineer who was booked for the second time to call on the Wednesday but he never turned up phoned Shell who told me they forgot to book the engineer he booked again for Monday. The company will not let me cancel for 30 days or I have to pay £300 to cancel. So 21 days into thus contract we get approximately 20 minutes service. I am now taking legal action against thus absolutely dreadful company. Whatever you do don’t take out out a contract out with this diabolical company you will be sorry read more

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Shell Broadband complete and absolute nightmare

Feb 27th, 2023

by John Donovan.

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27 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Avoid Shell

Shell broadband is awful. Poor signal.
When you do get a signal it drops off.
No person to call for help and they send you email instructions – no good if you have no internet and have to use mobile data.
When you can read your emails they send you the same information over and over again

Complete and absolute nightmare

Complete and absolute nightmare. Where can I start been with them sine 2018 no problem smart meter reading always worked. Then in January 2023 smart meter failed to communicate so an estimate bill was generated wait for it £2500 for one month!!. I immediately phoned and complained they advised it would be corrected in February bill it wasn’t another bill for £1500 so phoned and asked to make a proper complaint I was transferred through to complaints department who said they would sort this out and contact me now at end of Feb and still waiting for them to contact me as they said they would. My bill is now showing i owe Shell £3800 for two months gas and this is not including electric. read more

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…bad customer service and multiple internet issues

Feb 27th, 2023

by John Donovan.

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If you want bad customer service and multiple internet issues to make your life more difficult and stressful, go with Shell. Otherwise, I’d advise staying clear!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

27 February 2023

Reviewer ZM: Location Sheffield: Date 2023-02-01

Comments

I would never usually bother to leave a bad review but feel the need to share about avoiding Shell! Unfortunately the only positive thing to say about Shell is that the internet is ok (if it works) but the customer service (if you manage to get through before being on hold for an hour) is terrible. I’ve been lied to about my rights, had issues with resolving any internet problems (seems to take a while to resolve anything, even when the internet doesn’t work at all). The router they send is terrible and randomly died but Shell didn’t take responsibility and charged me for an engineer visit (which they later refunded after multiple calls disputing). I’ve had issues with connection and speed. Whether it’s zero internet or bad connection and poor speed. read more

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Dutch gov’t, Shell and Exxon ignored Groningen risks for years, inquiry finds

Feb 25th, 2023

by John Donovan.

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“Gas extraction in Groningen was so successful and lucrative for the Dutch government, Shell and Exxon Mobil that they hardly took any notion of the long-term risks and the ever-clearer signs of the detrimental effects for the people in Groningen…”

REUTERS

Dutch gov’t, Shell and Exxon ignored Groningen risks for years, inquiry finds

AMSTERDAM, Feb 24 (Reuters) – The Dutch government and energy companies Shell (SHEL.L) and Exxon Mobil (XOM.N) ignored the risks of gas production in Groningen for years, to the detriment of people living in the province, a parliamentary inquiry concluded on Friday.

Prime Minister Mark Rutte and others involved “gravely underestimated” the urgency of the problems in Groningen, said the committee set up to investigate the decades of lucrative gas extraction that caused tremors damaging thousands of houses and buildings in the region.

The massive Groningen field is operated by Shell and Exxon joint venture NAM and was one of Europe’s major suppliers of natural gas for decades.

“These are hard and painful conclusions,” Rutte told a news conference. “They make clear there is a lot to do to help the region and to hopefully restore trust.”

The government will take time provide a full response to the report, he said without indicating how long that would take.

A statement from NAM director Johan Atema said: “It is clear that we need to have a better eye for the society in which we work. It is up to us to show that we as a company have learned from this.” read more

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Shell Broadband Absolutely terrible – random drop-outs, horrible speed

Feb 24th, 2023

by John Donovan.

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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer David: Location Edinburgh: Date 2023-01-25

Comments

Absolutely terrible – random drop-outs, horrible speed, and I live alone, so maximum 1-2 devices using Wifi at any time. Their response: “Wifi isn’t guaranteed, we’ll send you a network cable” – how does that help for smartphones and tablets? Can’t wait to leave. Worst internet I’ve had in years. AVOID

Reviewer Andy: Location Notts: Date 2023-01-21 read more

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My Shell broadband drops out every ten minutes

Feb 22nd, 2023

by John Donovan.

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Just joined shell absolute shambles of a company. one month in phone issue now broadband drops out every ten minutes…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: No Copper thanks. Location Oldham: Date 2023-01-20

Comments

When I agreed this contract it was for FIBER TO THE HOUSE.NO Virgin yet here but I had been very happy with it before. Hence I said it had to be right to the house. No problem sir our new ‘Fiber plus ‘ will give you that. 14 days to connect it. After several calls and issues I opened the little grey wall box outside —- NO fibre just old nasty copper! read more

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Shell Broadband goes down every day

Feb 22nd, 2023

by John Donovan.

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22 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

A new level of awful

Phoned up to tell them a move date. It was like I’d ask them to solve the meaning of life. Got transferred 7 times and then ended up back at he original South African call centre. They do not have a clue what they’re doing. Completely and utterly hopeless.

Broadband goes down every day

Broadband goes down every day, sometimes twice a day. I’ve only had it for two months and every day it goes down at different times. Don’t waste your money. read more

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…dropped calls, constant redirects, clueless staff, no respect for the customer…

Feb 19th, 2023

by John Donovan.

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…dropped calls, constant redirects, clueless staff, no respect for the customer…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Trevor Davies: Location Oxfordshire: Date 2023-01-08

Comments

Shell took over my post office account. Having read other reviews I realise that I have been fortunate not to have had any problems with internet or phone. However I am only getting 20mps and I am pretty sure my PO contract was offering 35-ish.

However, Shell seem to be totally incapable of organising a direct debit and kept cutting me off. In the end I had to resort to paying online each month. At around £42 a month for “Superfast Broadband” and any time calls, it’s not a cheap option (not even fibre) and I am thankful that my contract is about to finish. read more

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Shell cracker plant once again issued pollution violation notice

Feb 19th, 2023

by John Donovan.

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CBS News

Shell cracker plant once again issued pollution violation notice

BY PATRICK DAMP: FEBRUARY 18, 2023 / 8:44 AM / CBS PITTSBURGH

INDUSTRY, Pa. (KDKA) – The Shell cracker plant in Beaver County has once again been issued a pollution violation notice.

This is the third time the state’s department of environmental protection has said the plant has exceeded emission limits, once again violating rolling 12-month standards in November and December.

The plant has only been operational since November.

The DEP said in November it emitted 716 tons of volatile organic compounds, 200 tons above what is allowed. read more

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Disgusting company and inept customer service

Feb 14th, 2023

by John Donovan.

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14 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Disgusting company and inept customer service

Phoned 1 week ago in regards to faulty gas meter and told new one installed 2 months away. New estimated bill is 5 times higher than highest usage on any month over last 12months. Phoned to query, transferred 6 times due to customer service not being able to transfer to relevant department. Promised an email confirming what we spoke of but nothing received and also customer service adviser refused to escalate call as she was clearly not understanding my enquiry. Shocking service! read more

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Shell demands compensation after Greenpeace action on oil platform

Feb 12th, 2023

by John Donovan.

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NL TIMES

Shell demands compensation after Greenpeace action on oil platform

SUNDAY, 12 FEBRUARY 2023: Reporting by ANP and NL Times

Greenpeace said it has received a claim for damages from Shell over the occupation of an oil rig by activists from the environmental organization. The oil and gas company is demanding 100,000 pounds (113,000 euros), in part because Greenpeace activists placed solar panels and a wind turbine on the floating platform. The platform is on its way to the port of the Norwegian city of Haugesund. read more

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Institutional investors back Shell board lawsuit over climate risk

Feb 9th, 2023

by John Donovan.

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REUTERS

Institutional investors back Shell board lawsuit over climate risk

LONDON, Feb 9 (Reuters) – A group of European institutional investors is backing a novel London lawsuit against energy giant Shell’s (SHEL.L) board over alleged climate mismanagement in a case that could have far-reaching implications for how companies tackle emissions.

ClientEarth, an environmental law charity turned activist Shell investor, said it had filed a High Court claim on Wednesday, alleging Shell’s 11 directors have failed to manage the “material and foreseeable” risks posed to the company by climate change – and that they are breaking company law. read more

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Shell’s Board Sued by Institutional Investors Over Lack of Climate Ambition

Feb 9th, 2023

by John Donovan.

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Shell’s Board Sued by Institutional Investors Over Lack of Climate Ambition

Shell Plc’s board faces a new front in climate litigation as a group of frustrated shareholders sue the oil giant’s directors in the UK.

Bloomberg News: Katharine Gemmell and William Mathis Published Feb 08, 2023

(Bloomberg) — Shell Plc’s board faces a new front in climate litigation as a group of frustrated shareholders sue the oil giant’s directors in the UK.

Two years after a Dutch court ordered Shell to slash its emissions, the group of investors are filing the first lawsuit of its kind against 11 members of the board, accusing them of failing to manage the company’s climate risks. read more

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Shell threatens Greenpeace protestors with jail and fines: But legal tactics fail as Greenpeace sends second boat and more climbers

Feb 9th, 2023

by John Donovan.

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Shell threatens Greenpeace protestors with jail and fines: But legal tactics fail as Greenpeace sends second boat and more climbers

Greenpeace International: 6 February 2023

Action pics and video available here, with updates throughout the day.

Amsterdam, Netherlands – Shell has attempted to silence Greenpeace International’s peaceful occupation of its oil and gas platform at sea, by hitting the campaign group with an injunction late on Friday, February 3, threatening up to two years’ jail time and fines.[1]

But today, Shell’s heavy-handed legal tactics failed, as Greenpeace International successfully went ahead with plans to escalate its protest by adding two more climbers to occupy the company’s oil and gas platform – using other boats unaffected by the court order.

Protestors are demanding that the company stops expanding oil and gas production around the world, takes responsibility for fuelling the climate crisis, and pays up for the climate destruction it is causing everywhere.

At around 9am (CET) in the Channel, the Greenpeace France-chartered Merida trimaran and two small boats approached the White Marlin heavy-lift vessel, which is carrying Shell’s 34,000 tonne oil and gas platform to the North Sea. read more

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Vast energy firm profits raise fresh questions over windfall tax

Feb 9th, 2023

by John Donovan.

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BBC NEWS

Vast energy firm profits raise fresh questions over windfall tax

By Douglas Fraser: Business and economy editor, Scotland

Vast profits for BP and Shell have put them in the frontline of a battle over the winners and losers from the energy crisis.
Extension of the windfall tax is seen by the industry as a way of discouraging further investment.
Some would prefer to see that discouraged and are dismayed as BP increases spend, while others want taxes to target benefits to shareholders.

BP and Shell get the attention because they’re big, public brands based in Britain. They’re not the only ones making vast amounts of money.

US firm ExxonMobil reported a profit of $56bn (£47bn) for last year. Chevron, also in the US, reported $36bn (£30bn).

Shell had profits of $40bn (£32bn) and BP has weighed in at $28bn (£23bn). All of them have more than doubled profits as the invasion of Ukraine and sanctions on Russia roiled the world’s energy markets.

Equinor (formerly Statoil), based in Norway and the largest supplier of gas to the UK and European Union after Russian gas flow was cut sharply, announced on Wednesday its net profit for the year was $28.7bn (£24bn), up from $8.6bn (£7bn) in 2021. Adjusted operating profits – before tax and removing one-off items – came to $75bn (£62bn). read more

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Environmental groups to sue Shell

Feb 9th, 2023

by John Donovan.

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REUTERS

Environmental groups plan to sue Shell’s new Pennsylvania plant over emissions

8 Feb 2023

Two environmental groups announced on Feb. 2, 2023 that they plan to sue Shell Chemical Appalachia over air pollution, just about three months after the startup of operations of Shell’s 1.6-million tonnes per year facility with capacity of polyethylene production, and related ethane cracker in Pennsylvania.

The Environmental Integrity Project said in a press release that along with another environmental group named Clean Air Council it filed “a notice of intent to sue (…) for repeated violations of air pollution limits,” it said. read more

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Left with no Shell broadband for three full weeks

Feb 8th, 2023

by John Donovan.

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“left with no broadband for three full weeks – now to be four weeks of no broadband, by the time my new router will supposedly arrive. Yet my contract is live and I have already received my first bill…”: “…just simply cannot recommend Shell Energy. Never in my life have I been failed so badly by a company…”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

REVIEW POSTED ON broadband.co.uk on 1st Jan 2023

Reviewer Callum: Location Carlisle: Date 2023-01-01 read more

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Pa. advocates issue intent to sue Shell cracker for emissions violations

Feb 4th, 2023

by John Donovan.

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Pa. advocates issue intent to sue Shell cracker for emissions violations

JON HURDLE: Inside Climate News: Pittsburgh Post-Gazette: FEB 3, 2023

Two environmental groups said on Thursday they intend to sue Shell Chemical Appalachia, operator of a big new petrochemical plant in Potter Township, for its violation of federal and state air-quality standards.

The Environmental Integrity Project and the Clean Air Council gave Shell a required 60 days to respond to their notice of intent to sue on the grounds that the company violated the federal Clean Air Act, a state plan to implement it, a Pennsylvania air-quality law and the state permits under which it is allowed to emit specific quantities of some contaminants. read more

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Shell reports highest profits in 115 years

Feb 2nd, 2023

by John Donovan.

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BBC NEWS

Shell reports highest profits in 115 years

Oil and gas giant Shell has reported record annual profits after energy prices surged last year following Russia’s invasion of Ukraine.

By Simon Jack & Nick Edser: 2 FEB 2023

Profits hit $39.9bn (£32.2bn) in 2022, double last year’s total and the highest in its 115-year history.

Energy firms have seen record earnings since oil and gas prices jumped following the invasion of Ukraine.

It has heaped pressure on firms to pay more tax as households struggle with rising bills.

Opposition parties said Shell’s profits were “outrageous” and the government was letting energy firms “off the hook”. They also called for the planned increase in the energy price cap due in April to be scrapped. read more

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Greenpeace climate justice activists board and occupy Shell platform en route to major oilfield with message: ‘STOP DRILLING. START PAYING.’

Feb 1st, 2023

by John Donovan.

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Greenpeace International: 31 Jan 2023

Amsterdam, Netherlands – Greenpeace activists from Argentina, Turkey, the US and the UK have boarded a Shell contracted vessel in the Atlantic Ocean with a banner bearing the message: “Stop Drilling. Start Paying”.

Just two days ahead of Shell’s profits announcement, four Greenpeace International activists boarded the White Marlin vessel at sea north of the Canary Islands in a peaceful protest against the climate devastation around the world caused by Shell and the wider fossil fuel industry, without paying a penny towards loss and damage. read more

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‘Get a grip’ Shell told, as it racks up the most broadband complaints (again)

Jan 30th, 2023

by John Donovan.

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THE SUNDAY TIMES

‘Get a grip’ Shell told, as it racks up the most broadband complaints (again)

Extracts from an article by Ellie McDonald published on Sunday 29 Jan 2023 (Page 15)

Shell Energy has been told to “get a grip” after a surge in broadband and landline complaints.

The telecoms regulator Ofcom also said it was monitoring the firm’s performance because its complaints volume remains far higher than its rivals.

Shell Energy, which started providing broadband in 2016, had 27 complaints per 100,000 broadband customers between July and September 2022 and 20 complaints per 100,000 landline customers. It was also the worst in the previous three months, when it received 31 and 23 complaints per 100,000 customers respectively.

Shell Energy Broadband said: “Ofcom’s table reflects our position up to six months ago. Since then we have invested heavily and made big strides in our processes.

We’re confident that these will be reflected when Ofcom releases its results for the current period.” read more

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Never under any circumstances get Shell broadband

Jan 30th, 2023

by John Donovan.

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Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working.

30 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Never under any circumstances get…

Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working. They’ve tried their best to resolve complaints, but the inconvenience they’ve caused will not be resolved easily. I could forgive that if my broadband at least works, but due to a technical issue, it has still not been done. They expect it wont be working for a total of 3 months after my order date. Additionally, the customer website never works, meaning I can’t check any of my payment details or other information. Never use this company’s broadband. read more

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Shell plc announces Executive Committee and Directorate changes

Jan 30th, 2023

by John Donovan.

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Shell plc announces Executive Committee and Directorate changes

Shell plc: Mon, January 30, 2023 at 7:00 AM GMT·

London, 30 January 2023 – Shell plc is to reduce the size of its Executive Committee (EC) from nine to seven members in a decisive move designed to simplify the organisation further and improve performance as we deliver our Powering Progress strategy.

Under the changes, which are expected to take effect on 1 July 2023, Shell’s Integrated Gas and Upstream businesses will be combined to form a new Integrated Gas and Upstream Directorate led by current Upstream Director, Zoe Yujnovich. The Downstream business will be combined with Renewables & Energy Solutions to form a new Downstream and Renewables Directorate led by current Downstream Director, Huibert Vigeveno.

Separately, the Strategy, Sustainability and Corporate Relations (SSCR) Directorate will be discontinued and its Director, Ed Daniels, will step down from the EC effective 1 July 2023, and leave Group service thereafter. Strategy will be brought together with New Business Development and, alongside Sustainability, will report direct to Sinead Gorman, Chief Financial Officer, enabling more streamlined planning and better capital allocation decisions. Corporate Relations will report direct to Wael Sawan, Chief Executive Officer. We thank Ed for his distinguished service over more than 34 years and wish him well for the future. read more

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Shell CEO in first changes combines LNG, upstream operations

Jan 30th, 2023

by John Donovan.

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REUTERS

Shell CEO in first changes combines LNG, upstream operations

Ron Bousso: Mon, 30 January 2023 at 7:11 am GMT

LONDON (Reuters) -Shell will combine its oil and gas production and liquefied natural gas (LNG) divisions as part of CEO Wael Sawan’s first changes since taking charge of the energy giant earlier this month.

The new division, which combines Shell’s most profitable operations, will be headed by current upstream director Zoe Yujnovich, Shell said in a statement on Monday.

Sawan took office on Jan. 1 after heading Shell’s integrated gas division, which included Shell’s LNG and renewables businesses, with a vow to simplify and improve the company’s operations.

Under the internal restructure, renewables operations will be combined with Shell’s oil refining and marketing operations led by current downstream director Huibert Vigeveno, the company said. read more

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After winning lawsuit against Shell: Milieudefensie announces new climate case

Jan 29th, 2023

by John Donovan.

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NL TIMES

After winning lawsuit against Shell: Milieudefensie announces new climate case

Sunday 29 Jan 2023

After the case against Shell in 2021, Dutch climate organization Milieudefensie will start a new climate case against a company that emits a lot of greenhouse gasses at the end of this year, without naming the company involved. This was announced by the director of Milieudefensie, Donald Pols, on Sunday morning in the NPO Radio 1 program Vroege Vogels. Which company it is, he could not yet say. read more

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Oil giant Shell set to unveil record profits of more than £30bn

Jan 29th, 2023

by John Donovan.

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Oil giant Shell set to unveil record profits of more than £30bn as households and businesses grapple with sky-high energy bills

By PATRICK TOOHER, FINANCIAL MAIL ON SUNDAY

PUBLISHED: 21:50, 28 January 2023 | UPDATED: 21:50, 28 January 2023

Oil giant Shell is set to unveil record profits of more than £30 billion as households and businesses grapple with sky-high energy bills.

The corporate giant is expected to say this week that annual profit more than doubled as the war in Ukraine restricted supplies from Russia, sending the price of gas and electricity rocketing.

The FTSE100 behemoth and its arch rival BP have faced mounting criticism for cashing in. BP chief executive Bernard Looney famously described his company as resembling a ‘cash machine’ because of the amount of money it has made from elevated prices.

But, since he made those comments in 2021 – three months before the invasion of Ukraine – the profits made by BP and Shell have continued to escalate rapidly. read more

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BP and Shell could be takeover targets if Exxon and Chevron snatch opportunity for ‘industry arbitrage’ – Citi

Jan 27th, 2023

by John Donovan.

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BP and Shell could be takeover targets if Exxon and Chevron snatch opportunity for ‘industry arbitrage’ – Citi

proactiveinvestors.co.uk

Jamie Ashcroft: Wed 25 Jan 2023

BP PLC (LSE:BP.) and Shell PLC (LSE:SHEL, NYSE:SHEL) may find themselves at the negotiating table as American peers Exxon Mobil Corporation (NYSE:XOM) or Chevron Corporation (NYSE:CVX) could come calling, that’s the view of analysts at Citigroup.

A megamerger between either London-listed oil major and either of America’s largest oilers appears increasingly attractive, on valuation terms at least, according to the Wall Street bank. read more

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Shell puts 2,000 UK jobs at risk with review of Shell Energy retail division

Jan 27th, 2023

by John Donovan.

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The Guardian

Shell puts 2,000 UK jobs at risk with review of Shell Energy retail division

Alex Lawson Energy Correspondent: Thu 26 Jan 2023

Shell has put more than 2,000 jobs in the UK at risk after launching a “strategic review” of its domestic energy and telecoms supply division.

The oil and gas supermajor said on Thursday that it had told staff in Shell Energy, which has operations in the UK, the Netherlands and Germany, that it has begun analysis of future options for the business, which could include exiting the sectors.

The UK business, which is headquartered just outside Coventry, has 1.4 million energy customers and about 500,000 broadband users.

The company said it had made the decision against the backdrop of a strategy which includes “continually exploring options to maximise the value of our portfolio and address performance in tough market conditions”.

First Utility and rebranding the business to Shell Energy Retail the following year. It took over the Post Office’s broadband customers in 2021 and now offers broadband at varying speeds across three tariffs. read more

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Shell considering selling UK energy supply business

Jan 27th, 2023

by John Donovan.

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The Telegraph

Shell considering selling UK energy supply business

By Matt Oliver: 26 January 2023 • 5:16pm

Shell is considering selling its UK energy supply business after injecting £1.2bn into the loss-making division to help it cope with rocketing gas and electricity prices.

The company on Thursday said it had launched a strategic review of the business, which supplies 1.4m British households and also operates in the Netherlands and Germany.

It raises the prospect of the unit being sold just six years after Shell first moved into the UK household supply sector. read more

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Job risk as Shell considers quitting energy market

Jan 27th, 2023

by John Donovan.

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BBC NEWS: Job risk as Shell considers quitting energy market

BBC NEWS 27 JAN 2023

Up to 2,000 UK jobs are at risk at Shell Energy after it announced it was considering quitting the energy sector.

The firm said it was conducting a “strategic review” to its operations in the UK, Netherlands and Germany amid “tough market conditions”.

The Coventry-based company provides energy to 1.4 million homes in the UK and broadband to around 500,000 people.

A spokesperson said: “No decisions have yet been taken on the way forward” and added the review could take months. read more

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Shell plans strategic review of energy supply business which employs 2,000 in UK

Jan 27th, 2023

by John Donovan.

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Shell plans strategic review of energy supply business which employs 2,000 in UK

August Graham, PA Business Reporter

Thu, 26 January 2023 at 5:10 pm GMT

Oil giant Shell has raised questions about the future of its energy supply business which employs thousands of people in the UK as companies continue to struggle in a tough market.

Shell said it will launch a “strategic review” of Shell Energy, including its operations in the UK, the Netherlands and Germany.

Launched in 2008 as First Utility and bought a decade later by the oil major, Shell Energy employs around 2,000 people in the UK.

It supplies energy to around 1.4 million homes across the country and broadband to around half a million customers.

It was not clear what options are being looked at by Shell for the unit. Companies who put their business units up for review often sell or restructure them, but sometimes keep them unchanged.

“No decisions have yet been taken on the way forward and our priority remains to ensure our customers in those countries continue to receive a reliable and affordable energy supply, and to provide support for customers who are struggling with the cost of energy and wider cost-of-living pressures,” Shell said on Thursday. read more

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Shell to Review Household Energy Businesses in UK, Netherlands, Germany

Jan 27th, 2023

by John Donovan.

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Shell to Review Household Energy Businesses in UK, Netherlands, Germany

DOW JONES NEWSWIRES

Published: Jan. 27, 2023 at 5:25 a.m. ET

By Elena Vardon

Shell PLC on Thursday said it is starting a strategic review of its home energy retail business in the U.K., the Netherlands and Germany, but stressed that no decisions have yet been made.

The London-based energy giant said that the review is likely to take a number of months, adding that the wholesale and B2B energy supply businesses aren’t part of this review.

It didn’t say whether any jobs would be affected by the decision, but confirmed that Shell Energy Retail Ltd. currently employs around 2,000 people.

Shell said that the review is part of its ‘power progress’ strategy which includes exploring options to address performance in tough market conditions and maximize the value of its portfolio.

The company’s priority remains to ensure customers in those countries continue to receive their energy supply, and to provide support for those who are struggling with the cost of energy and wider cost-of-living pressures, it said. read more

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Absolutely appalling customer service from untrained, incompetent staf

Jan 25th, 2023

by John Donovan.

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25 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely appalling service…

Absolutely appalling customer service from untrained, incompetent staff.
Having made multiple requests over an eight month period, for a new smart meter due to mine not working, they finally installed a new meter which also does not work. I’ve received conflicting information as to next steps and they have little interest in fixing this.
They take out their own choice of direct debit each month, in spite of me setting this to a higher amount via their website.
I have wasted many hours in trying to resolve this, all to no avail. I will now charge to any other provider. None could be as awful as Shell. DO NOT CHOOSE SHELL ENERGY read more

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Man hit with £29k Shell Energy bill after supplier error

Jan 24th, 2023

by John Donovan.

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BBC News

Man hit with £29k Shell Energy bill after supplier error

24 Jan 2023

A man has been hit with a £29,000 energy bill following a mistake by his supplier.

Patrick Collins, from Henley, Oxfordshire, said attempts to resolve the problem with Shell Energy had so far failed.

The bill was his first from the firm after his previous supplier, Green Energy, went bust in 2021.

After being contacted by the BBC, Shell Energy said it accepted Mr Collins did not owe £29,000.

It added it was working to rectify the problem. read more

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Climate activists across world raise funds for the court case against Shell

Jan 24th, 2023

by John Donovan.

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Climate activists across world raise funds for the court case against Shell

Friends of the Earth Netherlands: 20/01/2023 | 16:25 PM

In 2021, thousands of Dutch citizens took one of the largest carbon emitters in the world to court and won. Together with Friends of the Earth Netherlands (Milieudefensie) they won a historic court case against Royal Dutch Shell, the parent company of Shell Group, forcing the company to take climate action.

The judge ruled that Shell’s current climate policy would contribute to a level of climate change that would be so dangerous that it would impose a threat to human rights. read more

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Flaring emissions dominate pollution from Beaver County’s Shell plant

Jan 23rd, 2023

by John Donovan.

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Pittsburgh Post-Gazette

Flaring emissions dominate pollution from Beaver County’s Shell plant

ANYA LITVAK: Pittsburgh Post-Gazette [email protected]: Jan 22 2023

September was a tumultuous month for the Shell chemical plant in Beaver County.

On Sept. 3, a missing O-ring in a circulation pump led to a leak of isobutane vapor. Two days later, brown emissions were seen coming out of high pressure ground flares — two metal combustion chambers that burn off unwanted gasses from the ethane cracker.

Three days after that, two separate flanges leaked hydrocarbons, and an ethylene refrigerant compressor tripped after it registered a high dew-point temperature. It tripped again two days later because of high vibration, which cascaded into a trip of several other systems. read more

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Shell and SSE worst for energy customer satisfaction, says Which?

Jan 22nd, 2023

by John Donovan.

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proactiveinvestors.co.uk

Shell and SSE worst for energy customer satisfaction, says Which?

Jai Singh: 13:15 Fri 20 Jan 2023

SSE Energy Services and Shell are among the lowest-rated energy suppliers, according to a Which? survey.

Surveying more than 10,000 customers and covering 16 suppliers in Great Britain last October, the consumer choice researcher ranked Shell and SSE jointly next to the bottom in its assessment score.

FULL ARTICLE

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Shell to spend $450m on carbon offsetting as fears grow that credits may be worthless

Jan 20th, 2023

by John Donovan.

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theguardian.com/uk

Shell to spend $450m on carbon offsetting as fears grow that credits may be worthless

The fossil fuel firm Shell has set aside more than $450m (£367m) to invest in carbon offsetting projects, and plans to spend the equivalent of half the current market for nature offsets every year, the Guardian can reveal.

But a joint investigation by the Guardian, Die Zeit and Source Material into Verra, the world’s leading carbon standard for the rapidly growing $2bn voluntary offsets market, has found, based on analysis of a significant percentage of the projects, that more than 90% of their rainforest offset credits – among the most commonly used by companies – are likely to be “phantom credits” and do not represent genuine carbon reductions. read more

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Trustpilot reviewers verdict on Shell Energy – Awful Company AVOID!!!

Jan 20th, 2023

by John Donovan.

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20 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful Company AVOID!!!

Awful Company! I was with Shell Energy for nearly 3 years and nothing but hassle. Terrible customer service! Seem to get no reply! Ended up getting a whopping great bill (due to not resolving the issue as no one would respond to my emails or answer my questions on the phone) I am struggling to pay this bill as its quite big so went through stepchange and even through stepchange shell play up all the time. Now asking for full balance to be paid by March. Joke of a company. You will certainly not be seeing me ever again! I am now with Eon and they are great! read more

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Shell Prelude Fires

Jan 18th, 2023

by John Donovan.

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RIGZONE

Prelude FLNG Loads Out First Cargo Since Fire

by Bojan Lepic| Rigzone Staff| Wednesday, January 18, 2023

Even though Shell has not confirmed any restart on its massive Prelude FLNG, Reuters reported that the Methane Becki Anne LNG tanker has begun loading.

The Methane Becki Anne was the first LNG tanker to berth at Shell’s Prelude floating LNG site off Western Australia since it was shut down after a fire.

According to Reuters, the LNG carrier vessel berthed at the Prelude plant on January 17, Refinitiv ship-tracking data showed. Refinitiv’s data also showed that LNG has already begun loading. read more

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Shell broadband service is absolute garbage. AVOID AVOID AVOID

Jan 15th, 2023

by John Donovan.

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“If you value your hard earned cash, time and sanity please avoid Shell Broadband, their hardware is shoddy at best, they clearly don’t value the customer and their service is absolute garbage. AVOID AVOID AVOID”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Donna: Location Lancashire: Date 2022-12-21

Comments

My service with shell went live on the 1st Nov 22, a few drop outs of service occasionally, but nothing major, it did not affect streaming or kids gaming etc, so we can live with it. The 9th December was the last day of any broadband (I miss watching Netflix on a big screen) The router is just displaying the information light and nothing more, its not making any attempt to connect, so I make all the required checks, resets, switching it off etc to no avail. I get through to Shell quite easily and the tech guy seems genuinely helpful, line tests carried out etc and says open reach need to come out which will take 3 to 4 days, but nothing is confirmed until I hear from them. I explained that I felt the router was probably the issue and questioned if it would make more sense to have a new router sent out first rather than waste time and money on an engineer, he says its not possible. read more

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Probably the worst company I’ve ever dealt with avoid at all costs

Jan 12th, 2023

by John Donovan.

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12 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely disgusting service 8 calls…

Absolutely disgusting service 8 calls to them not even 1 reply 14 emails an absolute joke of a company they took over my account from the post office and it’s probably the worst company I’ve ever dealt with avoid at all costs

Time for legal action?

Electricity Spend data still not supported on the App after Shell installed ‘smart’ meters they knew didn’t work back in April 2022. Still no fix and no word of when this will be fixed. read more

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Shell Nearly Sold Its Norwegian Oil And Gas Assets In Late 2022

Jan 12th, 2023

by John Donovan.

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oilprice.com

Shell Nearly Sold Its Norwegian Oil And Gas Assets In Late 2022

By Tsvetana Paraskova – Jan 10, 2023, 8:00 AM CST

Shell held talks last year with the biggest UK North Sea producer Harbour Energy to sell its oil and gas fields offshore Norway and some mature assets offshore the UK, but a deal ultimately couldn’t be reached due to price volatility, company sources told Reuters on Tuesday.

Shell, as well as other majors, have worked in recent years on streamlining asset portfolios to focus on the most profitable projects. Back in 2021, Shell said that its oil production peaked in 2019 and is set for a continual decline over the next three decades as it looks toward the renewables side of the business. Shell said its carbon dioxide emissions also likely peaked—a year earlier, in 2018. read more

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Shell Broadband customer service is a joke

Jan 8th, 2023

by John Donovan.

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Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Juan Ferrai: Location Sunderland: Date 2022-12-16

Comments

Do not use this company originally with the Post Office but went with Shell when they took over. Broadband speed was way to slow and unreliable. Customer service is a joke and finally moved supplier. Asked to return ancient router or would be charged £35. Returned Router with letter and proof of postage. 2 month later and various phone calls to tell them the router had been returned they still wanted the £35 paid . They then forwarded the disputed debt to MIL debt collection agency without notice. Avoid with a barge pole a horrible company read more

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Shell to take $2 billion fourth-quarter tax hit after new EU, UK levies

Jan 6th, 2023

by John Donovan.

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cnbc

Shell to take $2 billion fourth-quarter tax hit after new EU, UK levies

PUBLISHED FRI, JAN 6 2023 2:43 AM EST UPDATED FRI, JAN 6 20238:01 AM EST

Ruxandra Iordache

KEY POINTS

Shell expects a fourth-quarter tax hit of $2 billion, following additional levies in the U.K. and European Union.
The company expects “significantly higher” results from its liquefied natural gas trading performance in the fourth quarter, compared with July-September.
Shell will release its final fourth-quarter results on Feb. 2.

Oil and gas major Shell said Friday it expects to take a $2 billion hit for the fourth quarter as a result of new taxes in the European Union and U.K.

“The Q4′22 earnings impact of recently announced additional taxes in the EU (the solidarity contribution) and the deferred tax impact from the increased UK Energy Profits Levy is expected to be around $2 billion,” the company said in a trading update.

The EU agreed in September that oil and gas companies will pay a levy on surplus profits made in 2022 or 2023. The “solidarity contribution” will see firms pay 33% of profits above their average taxable profits. read more

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Avoid Shell Energy for broadband

Jan 3rd, 2023

by John Donovan.

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“Lost broadband services for four days last month due to faulty router. Currently have had no broadband for four days (and counting)…”: “ If you can do one thing in life… avoid Shell Energy for broadband.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John: Location Bexley: Date 2022-12-08

Comments

The worst experience and service I’ve ever received. If you can do one thing in life, it would be avoid Shell Energy for broadband. read more

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Shell Broadband Customer Service is non-existent

Jan 2nd, 2023

by John Donovan.

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“absolute crap customer service”: “If you decide to go with this company then do so at your peril !!!!!!”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Anthony Richardson: Location Liverpool: Date 2022-12-05

Comments

Worst broadband ever only been with you 4 months 4 breakdowns

Reviewer Jo-ann: Location Yeadon: Date 2022-12-04

Comments

I have been a loyal Post Office customer for over 15 years. Then Shell Energy took over and what a shambles ensured. I would not recommend this company if it was the only one on the planet. Customer service is non-existent, when you finally get through to someone you get an absolute idiot who has no idea what they are talking about. I was told that I could download a label to send back equipment and you cannot, you need to send an email to request a label. Surely they could have told you that over the telephone, absolute crap customer service. Glad to leave, if you wish to have decent customer service then go somewhere else and do not bother with this rubbish. If you decide to go with this company then do so at your peril !!!!!! read more